72
good
Chime – Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
1193 Reports
1193 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
470 Reports
470 Reports
User Feedback
28%
iOS
470 Reports
470 Reports
72%
Android
1193 Reports
1193 Reports
Chime – Mobile Banking - Latest Quality Issues
iOS
Jan 27, 2025
Bad
Card randomly stop working and they don't know how to fix it
iOS
Jan 27, 2025
Horrible customer service
Keep calling to fix issue and just get the run around
iOS
Jan 27, 2025
I can’t use protonmail
Honestly if you as a bank have a problem with me protecting my info you're not a serious company I'm glad we could get this out of the way at the beginning before I made serious investments into moving my money to you
iOS
Jan 27, 2025
Non-consistent
Every time I get paid, it will be different times different hours different days and I don't think it's my employer
iOS
Jan 28, 2025
Not fair
Chime does not treat customers fair. Customer service is horrible!
iOS
Jan 28, 2025
Elizabeth
I am really upset at Chime because they had another update and wiped my spot me and payday away. Then telling me I have to direct deposit set up again. Do have in mind I already had it set up too.
iOS
Jan 28, 2025
Truth
Poor excuse for customer service mainly based on the handling of errors on their end and the lack of clear English speaking representatives along with zero sense of urgency when dealing with peoples finances and shady practices to cheat you out of the funds we entrusted them with. So overall chime is great for sending and receiving money transfers but everything else about Chime is low quality and nothing like that of a true Bank or financial institution. If you are lucky enough to get customer service you can actually understand. Be prepared for basic unhelpful replies and not having access to manager or supervisor with authority to provide answers or make decisions. I'm thinking about moving to PayPal. Way more efficient and reliable.
iOS
Jan 28, 2025
Not helpful.
Truly had this app for 2 years yet they don't do anything but take my money. All these hidden fees about repaying whatever from a secure bank account? Why would a bank that makes millions need to take money if they offer zero fees? Such a lie for a bigger scam. I'm going to switch to Vantage West, they barely believe their customers when fraudulent actions are being played.
Android
Jan 28, 2025
Direct deposit takes forever to receive
Chime – Mobile Banking - Product Description
Chime is the banking app that has your back. Keep your money safe with security features, overdraft up to $200 fee-free*, and get paid early with direct deposit^, with no monthly fees. Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. May be used everywhere Visa cards are accepted. TRUSTED BY MILLIONS Stay in control of your money with instant transaction and daily balance alerts. Plus, enable two-factor authentication and block your card in a single tap. OVERDRAFT UP TO $200* We get it– when your balance is running low, the last thing you need is an overdraft fee. Eligible members on Chime can overdraft up to $200* on debit card purchases and ATM withdrawals fee-free. SAY GOODBYE TO MONTHLY FEES Your account shouldn’t cost you money. Chime has no monthly maintenance fees, minimum balance fees, or foreign transaction fees. Plus, access 60k+ fee-free‡ ATMs at locations like Walgreens, 7-Eleven, CVS, and more. GET PAID UP TO 2 DAYS EARLY Get your paycheck up to two days early^ with direct deposit, earlier than you would with some traditional banks. MEET CREDIT BUILDER, A NEW WAY TO BUILD CREDIT Whether it’s for gas or groceries, use Credit Builder¹ to increase your FICO® Score by an average of 30 points² with regular on-time payments. No interest‡, no annual fees, no credit check to apply. PAY ANYONE WITH NO TRANSFER FEES Send money to friends, family, or roommates as fast as a text – with no transfer fees. ––––– *Chime SpotMe is an optional, no fee service that requires a single deposit of $200 or more in qualifying direct deposits to the Chime Checking Account each month. All qualifying members will be allowed to overdraw their account up to $20 on debit card purchases and cash withdrawals initially, but may be later eligible for a higher limit of up to $200 or more based on member's Chime Account history, direct deposit frequency and amount, spending activity and other risk-based factors. Your limit will be displayed to you within the Chime mobile app. You will receive notice of any changes to your limit. Your limit may change at any time, at Chime's discretion. Although there are no overdraft fees, there may be out-of-network or third party fees associated with ATM transactions. SpotMe won't cover non-debit card transactions, including ACH transfers, Pay Anyone transfers, or Chime Checkbook transactions. See Terms and Conditions. Only SpotMe eligible members may send boosts. ‡Out-of-network ATM withdrawal fees may apply except at MoneyPass ATMs in a 7-Eleven, or any Allpoint or Visa Plus Alliance ATM. ^Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date. ¹Chime Checking Account and $200 qualifying direct deposit required to apply for the secured Chime Credit Builder Visa® Credit Card. See chime.com to learn more. ²Based on a representative study conducted by Experian®, members who made their first purchase with Credit Builder between June 2020 and October 2020 observed an average FICO® Score 8 increase of 30 points after approximately 8 months. On-time payment history can have a positive impact on your credit score. Late payment may negatively impact your credit score. ³Based on Bankrate’s 2022 Checking Account and ATM Fee Survey: https://www.bankrate.com/banking/checking/checking-account-survey/ Chime received the highest 2021 Net Promoter Score among competitors in the industry according to Qualtrics®.
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