poor

Chipotle - Fresh Food Fast | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-6 Points Past 30 Days

Category: Food & Drink

Work at Chipotle Mexican Grill? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at Chipotle Mexican Grill? Unlock additional insights

Android unitQ Score

Android User Feedback

63%

Android
674 Reports

iOS unitQ Score

iOS User Feedback

37%

iOS
389 Reports

User Feedback

37%

iOS
389 Reports

63%

Android
674 Reports

Chipotle - Fresh Food Fast - Latest Quality Issues

Android

Jan 29, 2025

horrible app. delivery wouldn't work.

Android

Jan 29, 2025

This is very inconvenient, I came in to order and was told it's online only for my order.

Android

Jan 29, 2025

I encountered an issue with your app while trying to redeem a free burrito using my Chipotle Rewards points. Upon checkout, I was unable to complete the order because the app required a minimum order subtotal of $10. This seems like an error, as rewards should not require additional spending. As a loyal customer, I believe I should be able to use my points without needing to fill my cart further. I'd appreciate it if you could review this issue and let me know how it can be resolved.

Android

Jan 29, 2025

Can't find how to scan qr code on my drive thru orders. Can't find how to put special instructions on order item. My original account is unusable because I couldn't reset my password.

Android

Jan 29, 2025

Doesn't automatically send your order to nearest location. Sent mine 20 mins away when I was basically across the street from one. Then I couldn't cancel

Android

Jan 29, 2025

App has become junk. Won't accept payment. Hasn't accepted payment for months. App was deleted.

Android

Jan 29, 2025

Since Last update app crashes anytime it is opened

Android

Jan 30, 2025

When adding a member card to Google Wallet, it doesn't update with the current rewards points and scanning it in a store does not work.

Android

Jan 30, 2025

Every order processes, doesn't confirm your order but they still charge you. Terrible app

Chipotle - Fresh Food Fast - Product Description

Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery.

And…

ABOUT CHIPOTLE REWARDS
• Members bank points automatically for in-app orders.
• In-person, scan the app to earn points and redeem rewards.
• Redeem points on Food, Goods and Giving in the Rewards Exchange.
• Set a favorite reward to track points as you go.
• Get rewarded faster with extra point offers and early access to new menu items.
• Oh, and let’s just say… we won’t forget you on your birthday.
 
FEATURES
• Pick up quicker with mobile pickup shelves and Chipotlane.
• Or, get your food delivery bought straight to your door.
• Try tasty menu items you can only get in-app or online.
• Get your faves faster with saved meals and recent orders.
• Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
• Low gift card balance? Split the payment with another card.
• Pay your way with Google Pay.
• See your sustainability impact with Real Foodprint metrics.
• Start a Group Order to invite your squad in on the fun.
• Save your go-to Chipotle locations and food delivery addresses.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners