89
good
CIBC Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
55 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
1218 Reports
1218 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
143 Reports
143 Reports
User Feedback
11%
iOS
143 Reports
143 Reports
89%
Android
1218 Reports
1218 Reports
CIBC Mobile Banking - Latest Quality Issues
Android
Jan 28, 2025
More than 2 hours waiting on the phone and still no answer
Android
Jan 28, 2025
Unable to open the application each time it offers me to open the site or the page to download the application
Android
Jan 28, 2025
I keep getting told to use features I need to update my up to date app.
Android
Jan 28, 2025
Can't get a void cheque
Android
Jan 28, 2025
Can't access void check. Keeps telling me to update my app which is already fully updated
Android
Jan 29, 2025
They heald my money hostage for 10 business days. Don't waste your time. If you need a business bank account, just go down the road to RBC.
Android
Jan 29, 2025
Useless when i need a form i cannot access it. Need to update app but it wont let me
Android
Jan 29, 2025
Poor customer service.
Android
Jan 29, 2025
Harder to find things since last update. Also, eDeposit gave me what appeared to be an error message. Not the exact wording but on the lines of "we see $123.45, you entered $123.45, do you want to change the amount or continue". I had to read it twice to make sure that I hadn't made a mistake. Is it a glitch or is it supposed to do that even if the amounts match?
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com
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