30
poor
CIBC Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
55 Reports
55 Reports
User Feedback
37%
iOS
55 Reports
55 Reports
63%
Android
93 Reports
93 Reports
CIBC Mobile Banking - Latest Quality Issues
iOS
Dec 14, 2024
New app for the worse
Notification are not working, navigation is cumbersome and meaningless. Every aspect is confusing because it is mainly marketing focused. The user is completely push away of any consideration in this new design. It fails completely at what it should do.
iOS
Dec 14, 2024
Unable to add new etransfer contact and send etransfer
Having continuous trouble the etransfer function. I am unable to add new etransfer contact and also unable to send etransfer to one time contact. Please fix the bug asap.
iOS
Dec 15, 2024
Ad preventing me from logging in
holy moly the Ux is bad. Theres a giant Skip the Dishes ad preventing my from seeing my log in credentials and making it near impossible to log in. So i try to the website via Chrome and it keeps taking me to the movile app to sign in. But i cant sign in. Cause their priority is shoving a stupid ad in my face. A very basic principle of Ux is to never allow your ads to be an obstacle for the user to accomplish core functions. Like logging in.
iOS
Dec 16, 2024
The new version is a disgrace
This is ridiculous. It used to be straight forward to do things on the app( a sign of an intelligently designed app), but know you have to search through disingenuous pathways to do what you want. The app is so bad right now I do things on my laptop instead. If they keep doing their idiotic updates I'll be back to filling out slips of paper at the local branch. If it's open.
iOS
Dec 16, 2024
Needs DARK MODE!
The app is great except for one major thing. Dark mode! I am hoping to see dark mode theme be added to the app to make it easier on the eyes. I will update my review if the feature is added
Android
Dec 16, 2024
app iz no working
Android
Dec 19, 2024
Terrible. About half of all functions don't work properly or at all. (Google pixel 8 pro)
iOS
Dec 20, 2024
No one to help
Add payees doesn't work
Android
Dec 22, 2024
I am unable to open the applocation for the online service why I am registered and I assure you that I do not find it very convenient
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com
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