71
good
Cinemark Theatres | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
153 Reports
153 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
59 Reports
59 Reports
User Feedback
28%
iOS
59 Reports
59 Reports
72%
Android
153 Reports
153 Reports
Cinemark Theatres - Latest Quality Issues
iOS
Nov 11, 2024
More fees?!
There shouldn't be online ticket fees!!! Who and what and why am I paying them?!
Android
Nov 11, 2024
I want to give this 5 stars, HOWEVER, lately I cannot watch any trailers... It tells me to "Sign in to make sure I'm not a bot", AND I AM SIGNED IN!! Please fix and it will be 5 stars!
iOS
Nov 12, 2024
Unable to Connect
This app was working fine until today. My internet is working perfectly. I've restarted my phone multiple times, but I can't connect. My password is correct. I can connect through my MacBook using Safari, no problem. The app was working perfectly yesterday. I'm not sure what happened in 24 hours. I have iOS 18.0.1 and using an iPhone 13 Pro. I've uninstalled and reinstalled the app, too. Please fix this issue, as using the app is more convenient when you're on the go, or traveling, and don't have access to a computer.
iOS
Nov 12, 2024
Took all my movie credits
I had 17 movie tickets and they took them all away because I didn't use them within the timeframe they want
Android
Nov 13, 2024
Stopped working
Android
Nov 13, 2024
It's a pretty decent app. I'm not giving it 5 stars because it has a glitch where it changes your preferred theater without reason, so if you aren't paying attention you can sometimes buy a ticket for the wrong theater
Android
Nov 14, 2024
Great App and Subscription. Only 4 stars because you should be able to choose what time your food gets delivered and the option to order food while watching the previews should be an option. It's a lucrative option that would be recieved well by Subscription members.
iOS
Nov 14, 2024
Post Purchase Adds
After I buy tickets there are always baiting adds that promise cash etc. for enrolling or making purchases from other vendors I am buying tickets to a movie. I don't want that unrelated junk. Please give members a way to opt out of unwanted solicitations.
iOS
Nov 17, 2024
Says offline
Buggy with iPhone 16 won't log in says offline always
Cinemark Theatres - Product Description
Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes, movie tickets & info, and the Cinemark Movie Rewards program! With the Cinemark app you can: • Get tickets in advance • Reserve your seats • Access your Cinemark Movie Rewards account • Browse your favorite theatres • View your Gift Card balance • View ticket purchase history Cinemark Theatres offer additional amenities at select movie theatres including: • Comfortable Luxury Loungers recliners • More food and drink options, your favorite concession items, as well as dine-in options • More ways to watch your favorite movies in Cinemark XD, RealD 3D, IMAX, and D-Box Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More! Become a Movie Fan for free and enjoy: • Earn 1 point per $1 Spent • Access member exclusives, advance screenings, and tickets • Redeem points for rewards, tickets, concessions, and more You can also upgrade to Cinemark Movie Club, the Movie-Lover’s Membership, and get more: • One 2D ticket per month* • Unused tickets roll over • 20% off concessions • Waived online fees *Visit cinemark.com/movieclub for details If you experience app-related issues please click on More > Guest Services > Contact to report it. Download the updated Cinemark app today!
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