73
good
Cinemark Theatres | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
64 Reports
64 Reports
User Feedback
34%
iOS
64 Reports
64 Reports
66%
Android
126 Reports
126 Reports
Cinemark Theatres - Latest Quality Issues
iOS
Dec 8, 2024
The app is broken
The app is not working. I paid for the monthly membership and it will not allow me to use my credits to select seats or make purchases. It's been a waste of money at this point.
iOS
Dec 10, 2024
Frustrating
I've been a member and used the app for a long time (years). Unfortunately it's now stopped storing my favorite movie theater; so to let it know my favorite theater (again), I do a search using my zip code. After I've typed my five digit zip code, there is no button to press enter. The screen just sits there, showing me my zip code, so I'm stuck at that page. I can't book tickets or look at any movie theater. Very frustrating, and I am now going to cancel my subscription. I know I can use ‘use my location', but I don't want to. Wish it worked the way it's supposed to.
iOS
Dec 10, 2024
Angel studio tickets
The site wouldn't let me use Angel Studio tickets for Homeland.
iOS
Dec 11, 2024
Location services are slow and…
Wish the cinemark app had a better user experience. Location services are slow.
iOS
Dec 11, 2024
Buggy app
Getting real tired of companies ruining their apps. Features would be fine if it weren't so slow and glitchy.
iOS
Dec 15, 2024
Doesn’t let me add a movie to the cart
No matter what I try, I cannot add a movie to my cart and finish my check out through the app. Super frustrating.
iOS
Dec 15, 2024
Voucher not working.
I tried every combo for this voucher including signing up for the stupid auto pay membership and the voucher that -needs- to be entered on the app does not work. Otherwise I'd give it 4 stars. It's only a little glitchy in my experience.
iOS
Dec 15, 2024
Prices
Raised prices again? And charging for online ticket ? Time to cancel
iOS
Dec 17, 2024
Mr
Members didnt have additional cost — you did added to cost for on line sales
Cinemark Theatres - Product Description
Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes, movie tickets & info, and the Cinemark Movie Rewards program! With the Cinemark app you can: • Get tickets in advance • Reserve your seats • Access your Cinemark Movie Rewards account • Browse your favorite theatres • View your Gift Card balance • View ticket purchase history Cinemark Theatres offer additional amenities at select movie theatres including: • Comfortable Luxury Loungers recliners • More food and drink options, your favorite concession items, as well as dine-in options • More ways to watch your favorite movies in Cinemark XD, RealD 3D, IMAX, and D-Box Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More! Become a Movie Fan for free and enjoy: • Earn 1 point per $1 Spent • Access member exclusives, advance screenings, and tickets • Redeem points for rewards, tickets, concessions, and more You can also upgrade to Cinemark Movie Club, the Movie-Lover’s Membership, and get more: • One 2D ticket per month* • Unused tickets roll over • 20% off concessions • Waived online fees *Visit cinemark.com/movieclub for details If you experience app-related issues please click on More > Guest Services > Contact to report it. Download the updated Cinemark app today!
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