81
good
Cinemark Theatres | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
150 Reports
150 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
42 Reports
42 Reports
User Feedback
22%
iOS
42 Reports
42 Reports
78%
Android
150 Reports
150 Reports
Cinemark Theatres - Latest Quality Issues
iOS
Feb 21, 2025
Review
I'm not complaining I'm just letting u know a few things I could think of that I find off. It takes a long time to load and change pages. Or for everything to download. Which isn't me becuz I have lots of apps etc. it doesn't happen. Also the year before last I totally made it to platinum and it's didn't carry over to the next year. Sometimes I think I might be getting ripped off. Lol. Otherwise I love it!! I love looking all the time and the new release info and the old movies that show on random days. And the ease of paying. It's nice and easy and has lots of payment options.
Android
Feb 22, 2025
Movies are already expensive. Paying an online processing fee feels like an extra kick in the gut. Yes, I know I can avoid the fee by paying more money for a membership.
Android
Feb 23, 2025
Ever since I started 2FA, it's never signed in properly. I still have to sign in with my account even when biometric scans pass. It has been months and this issue has not been resolved.
Android
Feb 23, 2025
This app loads very slowly. It's taking over 3 minutes to load. Once loaded, it works great.
iOS
Feb 27, 2025
Love Cinemark, buggy app though
Most these reviews are all related to Cinemark itself not the app. So a review of the app itself is it's the worst app I have on my phone. Constantly buggy and freezes. Sometimes I literally just pull out my laptop cuz you can't even scroll on this garbage app without screen tears. Crazy bad
iOS
Feb 28, 2025
Glitchy and unwanted notifications
There is no way to select what type of in-app notifications you want to receive. I don't want to get a notification for a random movie that I'm not going to watch. There's no way to switch that without turning off the entire app's notifications in the phone settings. Fix this please
Android
Feb 28, 2025
Every. Single. Purchase. Has sales for other unnecessary things pushed in your face. The app is convenient, but I just want to see a movie, dude.
Android
Feb 28, 2025
The app is broken, sometimes it recognizes my account, sometimes not. unreliable when I need to pull up my tickets or to buy tickets.
Android
Mar 2, 2025
The app logs you out constantly. And occasionally has issues with purchasing. Otherwise, it has a good interface. But those issues are annoying & cost you the seats you originally wanted.
Cinemark Theatres - Product Description
Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes, movie tickets & info, and the Cinemark Movie Rewards program! With the Cinemark app you can: • Get tickets in advance • Reserve your seats • Access your Cinemark Movie Rewards account • Browse your favorite theatres • View your Gift Card balance • View ticket purchase history Cinemark Theatres offer additional amenities at select movie theatres including: • Comfortable Luxury Loungers recliners • More food and drink options, your favorite concession items, as well as dine-in options • More ways to watch your favorite movies in Cinemark XD, RealD 3D, IMAX, and D-Box Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More! Become a Movie Fan for free and enjoy: • Earn 1 point per $1 Spent • Access member exclusives, advance screenings, and tickets • Redeem points for rewards, tickets, concessions, and more You can also upgrade to Cinemark Movie Club, the Movie-Lover’s Membership, and get more: • One 2D ticket per month* • Unused tickets roll over • 20% off concessions • Waived online fees *Visit cinemark.com/movieclub for details If you experience app-related issues please click on More > Guest Services > Contact to report it. Download the updated Cinemark app today!
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