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Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

0 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

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Android unitQ Score

Android User Feedback

98%

Android
3394 Reports

iOS unitQ Score

iOS User Feedback

iOS
74 Reports

User Feedback

iOS
74 Reports

98%

Android
3394 Reports

Citi Mobile® - Latest Quality Issues

Android

Mar 1, 2025

Going to be moving away from. Citi. This app has been awful for years. Can't move around menus without getting hung up. Citibank. Go look at an observability product.

Android

Mar 1, 2025

What is the point of having an app that freezes any time you try to use it. Unable to make payments thru the app because it freezes, literally clicking any button that takes you away from the dashboard will cause it to freeze.

Android

Mar 1, 2025

This has continuously been the worst and most stressful bank I've ever been unfortunate enough to interact with since the literal first day I opened an account.

Android

Mar 1, 2025

Lately the app won't open the biometric to let me sign on. I have to enter the password to get in. The fingerprint used to work just fine but now it doesn't.

Android

Mar 1, 2025

not being able to make payments keeps a loading screen there never does anything

Android

Mar 1, 2025

Don't know what is wrong with this app but after logging in anything I click on just starts a loading process and freeze the app. I've updated it, cleared cache and still locks up. Doesn't matter what you click on once you've logged in it freezes on a grayed out screen and a load circle.

Android

Mar 1, 2025

It was a bit difficult to merge two Citi cards that had been set up under different logins. However, it's pretty easy to navigate overall.

Android

Mar 1, 2025

It takes me at least 20 minutes to make a payment on my card. The login page takes forever to go through.

Android

Mar 2, 2025

Glitches sometimes

Citi Mobile® - Product Description

Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch 
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time 
Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**   
Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily  
Smarter  
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts  
Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure  
Citi® Quick Lock: Lock or unlock your lost or misplaced card  
PIN Reset: Reset your debit card PIN from your mobile device  
Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.

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