90
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Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
98%
Android
3123 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
55 Reports
User Feedback
2%
iOS
55 Reports
98%
Android
3123 Reports
Citi Mobile® - Latest Quality Issues
Android
Jan 29, 2025
If an app is updated, it should force a person to upgrade their phone to utilize the app. It should have parameters set to utilize the app based on previous setting and access.
Android
Jan 29, 2025
Slow unresponsive in first place, brokerage account is beyond unusable.
Android
Jan 29, 2025
I just wanted to get into my account.
Android
Jan 29, 2025
I had a transaction go thru without notification. Now I lost $504.00 taken from my account. If I had been notified I would've blocked it and would've prevented it. Now I cannot get the money back
Android
Jan 29, 2025
You keep saying my device CAN'T support this app anymore...WOW REALLY.
Android
Jan 29, 2025
Great Design, Poor Performance App used to function fantastically. Over the past couple years the updates have bogged down performance to a point that it is faster for me to go turn on my computer and pay my card that way instead of using the app. When trying to make a payment, it typically takes about 5 minutes to load to payment screen. Sometimes it never loads and the app freezes up. Overall disappointing to see a great app slowly become unusable.
Android
Jan 29, 2025
Can't log in and keeps taking me back to the open ap psge
Android
Jan 29, 2025
Won't let me sign into my account. L
Android
Jan 30, 2025
Constantly crashes when trying to make a payment
Citi Mobile® - Product Description
Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch

Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time

Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**  

Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily
 
Smarter 

Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts 

Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure 

Citi® Quick Lock: Lock or unlock your lost or misplaced card 

PIN Reset: Reset your debit card PIN from your mobile device 

Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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