91
epic
Citi Mobile® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
98%
Android
3006 Reports
3006 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
58 Reports
58 Reports
User Feedback
2%
iOS
58 Reports
58 Reports
98%
Android
3006 Reports
3006 Reports
Citi Mobile® - Latest Quality Issues
Android
Nov 19, 2024
My checks went to the wrong account, l was told they would fix this it took me 5 calls. Then l would'nt have to pay intrs.on these days until they get this to the rite account. You had the checks from the oct 30th and then sent me a text after paying both accounts off. They charged me for the days they didn't know were they put my 1,000. 18days to get this fixed.still wanted me to pay 2.50 really l paid to loans off on Oct 30th Citi lost my money. ⭐️
Android
Nov 19, 2024
Can't do anything with the app. Just hangs up all the time. Makes me want to get rid of my Citi cards
Android
Nov 19, 2024
App is hard to get the info you want. Payments come through whenever they want instead of when scheduled.
Android
Nov 19, 2024
ITis to much trouble to use
Android
Nov 19, 2024
the app is soooo slow! if I want to make a payment I don't have all day to keep trying to sit around and let the app load!
Android
Nov 19, 2024
I have been trying to enter my account for days and I get an error that the system has delays and that I try later, but it has already been 3 days
Android
Nov 19, 2024
Sometimes it let's me use it and others I get a big old. " DECLINE " BUT it works at other place's, Screwie Card I carry a back up or two for this one making you look like a dead beat and not letting you use it. I still use it from time to time but not for things that are important and need paid immediately. A second rate card at best...x
Android
Nov 19, 2024
The App is useless. The first page loads but anything I try to do the loading circle just spins and spins. Can't do anything.
Android
Nov 19, 2024
Can't even make a payment on the app, it just spins and spins
Citi Mobile® - Product Description
Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** Mobile Check Deposit: Quickly and easily deposit checks from anywhere ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S. Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily Smarter Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts Bill management*: View and manage your bills and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments, including automatic payments, and transfers. Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure Citi® Quick Lock: Lock or unlock your lost or misplaced card PIN Reset: Reset your debit card PIN from your mobile device Enable Touch ID® or Face ID® for a fast and safe way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
All intellectual property rights, including trademarks and word marks, are the property of respective owners