90
epic
Citi Mobile® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
96%
Android
3095 Reports
3095 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
124 Reports
124 Reports
User Feedback
4%
iOS
124 Reports
124 Reports
96%
Android
3095 Reports
3095 Reports
Citi Mobile® - Latest Quality Issues
iOS
Mar 29, 2025
Useless
The app allows you to pay balances and sign up for more credit cards. Need to activate a card? Call. Need to flag activity, call. Need to lock a card? Call.
iOS
Mar 30, 2025
I can’t believe I have to use this app to activate a card
Another app with all my PII data. Just to activate a card.
iOS
Mar 30, 2025
No longer works on my phone
Bank apps still work but this app chooses code that no longer work on my device !!
iOS
Mar 30, 2025
Password does NOT take numeral 1
Have used this app on my iPad for many years without any problem. But have problem now to enter password since March 2025. It does not take numeral "1". It just stops altogether as soon as entering 1. Can you suggest? My other apps work just fine.
iOS
Mar 31, 2025
Not happy with a forced update on my iOS
Not happy here I don't want to update and I shouldn't be forced to do so just to use it on my phone fix this
iOS
Mar 31, 2025
Discover card lets you buy with their cash back in apple pay but citi doesn’t
Discover card lets you buy with their cash back in apple pay but citi app doesn't let you use your cash back with APPLE PAY. I moved to the discover credit card since I can easily buy stuff with my cash backs which is at least 10-20 dollars with a click of a toggle when you activate apple pay. Citi credit card doesn't even let you do that.
iOS
Mar 31, 2025
App reports CostCo rewards incorrectly
Generally the app is easy to use and just works. I was just disappointed that it seems to show the Costco rewards amount incorrectly. This is different from the credit card rewards. Costco says the app should not even try to display their rewards amount as the app does not have access to the data.
iOS
Mar 31, 2025
Citibank
I have not been able to access Citibank for over a month. The screen I get said update but the button says upgrade.The App Store takes me back to that update/upgrade screen. Help!
iOS
Apr 1, 2025
Needs iPad Compatible App
The iPhone app is average but it needs an iPad version also. I do most financial stuff on my iPad.
Citi Mobile® - Product Description
Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** Mobile Check Deposit: Quickly and easily deposit checks from anywhere ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S. Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily Smarter Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts Bill management*: View and manage your bills and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments, including automatic payments, and transfers. Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure Citi® Quick Lock: Lock or unlock your lost or misplaced card PIN Reset: Reset your debit card PIN from your mobile device Enable Touch ID® or Face ID® for a fast and safe way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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