64
fair
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
138 Reports
138 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
77 Reports
77 Reports
User Feedback
36%
iOS
77 Reports
77 Reports
64%
Android
138 Reports
138 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
Nov 14, 2024
This app is awful! It needs work. Transactions should be instant and properly display your amount after subtracting! My payments get stuck for two days on PENDING, and I've had a few times where my balance wasn't calculated right at all, so I was over drafted and charged a fee! When I have $25.00 left, it will lie and tell me I still have over $50.00, which can con me into paying another fee! Fix this! I never had an issue with a bank app before. This is slow and needs to subtract properly!
Android
Nov 14, 2024
It never takes my password and never let's me reset it
Android
Nov 14, 2024
I tried from 730am-230pm to try an get help w the wire transfer. I did a few a month prior. The site kept telling me try again later..... An I needed and tried to get this done all day. Client service kept saying go to a branch or delete the app an the reinstall it. I did 5 times. Did not work. They said there should be a PIN number they gave you know there is no pin number this is ridiculous I have never in all my life for the 11 years that I have had this account been so dissatisfied.
Android
Nov 14, 2024
I'm very upset this new app will not let me download it to my phone. I have a Samsung android. It's telling me it's not compatible with my cell phone. Now I don't have any app to use with your bank. 🤦♂️
Android
Nov 15, 2024
Hard to get it going
iOS
Nov 15, 2024
Constantly Glitches
I've had this app for years and it constantly glitches when I am trying to log in. None of my other finance related apps do this so I'm really not sure why citizens can't get it together. So frustrating.
iOS
Nov 18, 2024
Check viewing
Can not see the interest rate on account this is frustrating as you have to call to get the rate you are earning
Android
Nov 19, 2024
this app is great to check your balance and to check your transactions. I'm just having problems logging in to the app.
Android
Nov 20, 2024
Just stopped working. Cannot reinstall.
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2023 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners