61
fair
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
87 Reports
87 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
42 Reports
42 Reports
User Feedback
33%
iOS
42 Reports
42 Reports
67%
Android
87 Reports
87 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
Feb 25, 2025
Online depositing isn't accessible
Android
Feb 25, 2025
Doesn't work anymore. Can't use fingerprint and will lock you out of account and you'll have to reset password
Android
Feb 25, 2025
Must reset password every time in order to access my account. Get error that my account is not available, which prompts me to reset password. Both app and through web browser
iOS
Feb 25, 2025
Terrible
I can't retrieve statements via the app only online. A rep could not help me. A week ago I could see documents/statements for 2024 and 2025. Now, they're wiped out on the app. The rep's solution was to go online via the website. If I could give this app a zero stars, I would. Deleting and reinstalling the app did not work either.
Android
Feb 27, 2025
App refuses my user name, the desktop version, has no issue with my username. To make it suck even,more there's no way to change your username. I give this app 5 gaslights and a big thumbs down for trying to push a Beta version of the shittiest banking app out there. Maybe get the old thing to at least function, before you harp about a Beta version. No one wants the beta version of an app that is broke off and worthless. Not a good marketing decision, not a good app, just start over
iOS
Feb 27, 2025
Citizens Bank App
The app is not good at all! It crashes just about every time I use it. It keeps making me sign in repeatedly. Just go online for services
Android
Feb 28, 2025
Hit or miss, but keeps telling me my username is not up to policy. I've changed it 3x
Android
Feb 28, 2025
The app constantly tells me my account is "locked" for security and I need reset my password or my user id needs to be changed and even after doing so it will generate the same errors. Ican sign into the actual website with no problem using my "insecure" user id with 0 mention of needing to change it.
Android
Feb 28, 2025
Prior visits to the app were disappointing the last couple of times have improved I couldn't usually access recent transactions but as of late I could keep improving
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2023 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners