46
poor
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
116 Reports
116 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
77 Reports
77 Reports
User Feedback
40%
iOS
77 Reports
77 Reports
60%
Android
116 Reports
116 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
Mar 30, 2025
Works well when it works I know I am getting sick of getting locked out of it when I enter the correct credentials and it will not let me in, naturally this is the only app I have trouble with.
iOS
Mar 31, 2025
Over draft fees
Too many !!!
Android
Mar 31, 2025
The app worked great until recently. Now it crashes when I try to review activity or try to make a payment.
Android
Mar 31, 2025
aggravating when I can't can't see account and I have to log in n out a million times.
iOS
Apr 1, 2025
Most Frustrating Banking App
This is actually the only app I've ever used that does not function properly if you do not log out or force close the app. If I fail to close the app or log out, when I open it later and sign in, instead of logging me in, it will tell me it is securely logging me out. Apparently this also artificially creates failed log in attempts as I have now been locked out of my account randomly. Thank you, this is stellar and extreme ease of use! If I could, I would attach the images showing that password reset is just a black screen that cannot be interacted with, and though I'm told face ID has been disabled, it keeps recognizing my face, trying to log me in, and failing. I suppose I will just have to wait until I am able to use a secure computer hours from now!!!
iOS
Apr 1, 2025
God awful
App never works properly. Credit card services are always unavailable or some error pops up. Constantly locked out of my account and clicking “reset password” takes you to a blank black screen. Totally useless.
Android
Apr 2, 2025
this app SUCKS. always down for maintenance so cant even check my account half the time to see my own money. and they're always locking my account through the app if I use my card more than twice in a day, forcing me to reset my password constantly. i also constantly have to go through google and go to the citizens website just to be able to log in. this app sucks and they seriously need to fix it.
Android
Apr 2, 2025
nothing works. can't view tax documents from app. Everytime I rely on this app it lets me down or isn't working.
Android
Apr 2, 2025
This app has been great until it won't let me login anymore. I reset my password twice and it still says they can't find my account. I will be using the computer from now on.
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2023 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners