76
good

Citymapper | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Navigation
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
77%
Android
329 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
101 Reports
User Feedback
23%
iOS
101 Reports
77%
Android
329 Reports
Citymapper - Latest Quality Issues
Android
Jan 26, 2025
Too many ghost buses, they show up on the app(map) but never arrive.
Android
Jan 26, 2025
The app closes when I want to see the route in detail.
iOS
Jan 27, 2025
Annoyingly unfriendly UX changes
They respond to negative reviews here asking people to email them for feedback/help, but then they don’t ever acknowledge or respond to the email complaints. So overall a decent app, but believe all the negative reviews on here — they are real and they won’t do anything about it.
Android
Jan 27, 2025
Not very smart app. Bad routes. You try to use the option that includes private transportation, for example to go to an airport, and it only gives you a private option of bicycle. It can be worse than just using Google Maps.
iOS
Jan 28, 2025
Good in the cities it covers
Generally good in more urban areas. Poor on walking directions anywhere. I find the editing/naming of Saved Places excruciatingly clumsy, and also cannot understand why they can’t be sorted in alphabetical order. It would be very useful (obviously) to have the option to search contacts.
Android
Jan 28, 2025
I tried to change the language to Japanese, but there was no Japanese among the languages I could change. By the way, I am on Android.
Android
Jan 28, 2025
No longer shows where to get on tube to be located next to exit when I arrive at my destination station
Android
Jan 29, 2025
Edit: Copenhagen is still completely unreliable. What have you become, my dear Citymapper. You used to be the king, but you've gotten sooo bad in Copenhagen. Completely unreliable and random when it comes to S-Trains, Regional and Intercity trains. Busses dont have live updates anymore.
Android
Jan 29, 2025
The basic app is very good, but since it stopped showing the minutes until the bus passes and only shows the scheduled times, it has dropped a lot for me. It really doesn't give me the security it once did, and I'm very sorry about that since it was my favorite app for transportation. It would be 5 stars, but after this big problem it becomes 2.
Citymapper - Product Description
Instantly compare your travel options in real-time across all transport modes globally! 

Easily navigate your city with turn-by-turn directions for all your public transportation, walking, cycling and scooter trips.

THOUSANDS OF 5 STAR REVIEWS

* "This is my favorite transit app. Full-featured and a breeze to use. I really appreciate the Uber integration."

* "Only way to get around NYC and Chicago. Easy and accurate. Download this one NOW"

* "I love it. It’s the best thing since zippers, peanut and jelly and 1 TB thumb drives"

* "Support for the SF Bay Area is particularly impressive because it aggregates all transit systems imaginable (BART, Caltrain, MUNI, VTA, etc.) into one seamless app"

FIND THE BEST ROUTE ► Simple trip planning combining all transport modes: bus, subway, train, ferry, cabs, ride share, car share, bike share, e-scooters and walking. Discover routes you never knew existed

HIT THE GO BUTTON FOR STEP-BY-STEP DIRECTIONS ► Turn-by-turn navigation for all your transit, walking, personal cycling, bike shares and scooter trips. Choose between 3 different map views, see the charge levels of e-scooters and e-bikes around you, we even help you avoid no-parking zones. We take care of the logistical thinking so you are free to enjoy the ride

EXPERIENCE ONE-STOP-SHOP MOBILITY ► Compare cab fares, hail a ride, hop on a shared bike or find the nearest e-scooter all from within the app. Our partners include: Uber, Lyft, JUMP, Lime, Bird, Spin, Skip, Scoot, Citi Bike, JerseryBike, Bluebikes, Indego, CaBi, Divvy, Metro Bike, Breeze, Bay Wheels, Healthy Ride, Relay, BCycle, SA Bike Share, GREENbike, Grid, RTC Bike, BIKETOWN, Biki 

BEAT THE RUSH HOUR CROWD ► Live wait times and ETA so you'll never miss a bus, train or ferry again. Follow your bus / train as it's approaching on a real-time map, see the best train car to board, get alerted when it's time to get off, and get in and out from the best exit at any subway / train station 

PERSONALIZE YOUR CITY ► Save Home, Work and your go-to stops or stations for lightning fast trip planning. Subscribe to your favorite subway, train, bus or ferry line for automatic disruption, delay, and status alerts

GET SOCIAL ► Share your live trip: let friends follow your live trip to know when you'll arrive. Share any location or address: one tap for others to get directions

TRAVEL OFFLINE ► Access offline the official NYC subway map, Manhattan bus map, Brooklyn bus map, Queens bus map, DC metro map, Muni Metro map, and more

CITY COVERAGE ► New York City | Chicago | Los Angeles | San Francisco | Washington DC | Boston | Philadelphia | Seattle | Miami | Atlanta | Portland | Denver | Baltimore | San Diego | Minneapolis | Houston | Phoenix | Dallas | Las Vegas | Pittsburgh | Honolulu | Salt Lake City | San Antonio | St. Louis |  Cleveland | Austin   

+ Many more worldwide! See the full list and vote for the next one in the app or at https://citymapper.com/cities

TRANSIT AGENCIES ► We use open data from transit agencies in the cities we cover, including: MTA | CTA | LA Metro | MBTA | WMATA | SEPTA | NJ Transit | Muni | BART | King Bus | MARTA | LIRR | RTD | TriMet | Metro-North Railroad | PATH | Houston METRO | San Diego MTS | Miami-Dade Transit | Metro Transit | METRA | RTC Bus | TheBus | Port Authority | DART | AC Transit | Sound Transit | UTA | OCTA | VIA | PTD | Metro Transit | RTA | Capital Metro | Broward County Transit Division | NY Waterway Ferries | Washington State Ferries | LBT | Nassau Inter County Express (NICE)| Valley Metro | Metrolink | Santa Monica Big Blue Bus (BBB)

KEEP IN TOUCH ► If you have questions or feedback or something we may have missed in your city email us at support@citymapper.com


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