22
poor
ClassPass: Fitness, Spa, Salon | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
25%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
75%
iOS
120 Reports
120 Reports
User Feedback
75%
iOS
120 Reports
120 Reports
25%
Android
39 Reports
39 Reports
ClassPass: Fitness, Spa, Salon - Latest Quality Issues
iOS
Nov 15, 2024
Rogue software
Automatic deduction without obvious prompt, no obvious cancel entrance, very garbage
iOS
Nov 15, 2024
What a joke!
They auto renew and will not refund charges! Nothing about this is set up to support the customer. This is NOT a 5D business! Take your chances. The whole system is twisted!
Android
Nov 15, 2024
Installed and then uninstalled in the process. Does not work. Bye bye
iOS
Nov 16, 2024
ClassPass charge you without confirmation, and do not refund.
ClassPass is badly designed and do not confirm with you how much you will be charged. They also do not refund unreasonable charge. Super bad experience!
iOS
Nov 16, 2024
Great, but credits are so confusing!
As above
iOS
Nov 16, 2024
Terrible rules
I paid for a whole month of ClassPass. Then got injured and couldn't work out that month. Credits were gone. They basically stole money bc the credits that I bought and paid for went to nothing. This is how subscriptions work, but not for “buying credits”. At least give me two months or reimburse something back for unused credits. Yall giving broke for taking money like that.
iOS
Nov 16, 2024
Not usable
Can't say this is usable in the UK , I have two gyms nearby , they have never heard of an agreement with classpass although I booked through classpass . So when I walked in they didn't understand what I was about . Contacting classpass support has been useless . I raised a ticket , haven't heard back for over 3 days although classpass communicated response in 24h , it's been over 72. Same with chat , an agent will be in contact in less than 4 minutes … been hours and will likely be days . Not sure how you sign up partner gyms without telling them and then not respond to support tickets and calls .
iOS
Nov 16, 2024
It’s so grimy the way they control the credits you paid for.
I also got 3 referrals to sign up, and they all paid for memberships and I never received the $300 promotion that was promised. When I try to cancel the subscription, it says you will lose the credits that you PAID for. If you try to use them up before you are charged for the next cycle, it will only let you book classes for whatever days are left in that cycle. It's just the biggest scam, and I don't see how they get away with it.
Android
Nov 17, 2024
Scam application where you cannot unsubscribe; you can only freeze your credit card. Wishing you the best of luck.
ClassPass: Fitness, Spa, Salon - Product Description
Download ClassPass today to book fitness classes & appointments at the top studios, gyms, salons and spas near you! How it works: • Download the free ClassPass app. • Sign up for a free trial and get credits to try activities like yoga, pilates, gym visits and more from some of our top-rated businesses — on us. • Browse studios, gyms, salons & spas near you (pro tip: filter by reservation type, location, time & more to easily find what you’re looking for!). • Book classes & appointments instantly without needing to create additional accounts or enter payment details. • After your trial, customize a plan that works best with your fitness & wellness routine. • Roll over unused credits up to the number of credits in your next month’s plan. • You’re never locked in – change or cancel your plan at any time. How to make the most of your membership: • Access thousands of the world’s leading fitness studios, gyms, salons and spas including CorePower Yoga, [solidcore], PureBarre, Glosslab & more! • Browse a list of recommended studios, gyms, salons & spas curated just for you. • Bookmark your favorites. • Invite friends to class and earn rewards. • Connect with friends who are already ClassPassers. • Receive badges to celebrate your milestones and share them with friends. • Read reviews & ratings from other ClassPassers to know what to expect with each reservation. ClassPass is available in more than 30 countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Spain, Portugal, Switzerland, Austria, Sweden, Denmark, Finland, Norway, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Brazil, Argentina & Chile
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