24
poor
ClassPass: Fitness, Spa, Salon | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
29%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
168 Reports
168 Reports
User Feedback
71%
iOS
168 Reports
168 Reports
29%
Android
67 Reports
67 Reports
ClassPass: Fitness, Spa, Salon - Latest Quality Issues
iOS
Dec 20, 2024
No booking is confirmed to venues
I'm disappointed after 6 months of using this app. Bookings are never properly confirmed with the venues. I often arrive only to find out they have no record of my reservation. To avoid this, I've even started doing double the work—booking through the app and calling the venue directly—but this defeats the purpose of using the app. Additionally, the service at some of the venues I've booked has been very disappointing.
iOS
Dec 20, 2024
Please fix these!
It seems like a really useful app, but it has far too many bugs. For instance, I attend a class, write comments, and make sure my name is checked in by the person at the door. Yet, the next day, it shows up as a missed class. This has happened four times now, and it is simply unbearable! Additionally, I find it frustrating that when you exit the app, it never stays on the same page. I constantly have to search for and find the same class again, which is very inconvenient. Overall, the experience has been quite disappointing. However, I do appreciate the idea behind the app—it offers great flexibility, which I value. Thank you.
Android
Dec 20, 2024
EDIT: a few hours after leaving a detailed 1 Star review on both Classpass and 1Rebel, my messages got through and I was given a refund after 10pm. .................... If I could give it ZERO stars, I would. In less than a week, I was charged TWO payments as absent to classes that I attended! Got refunded for the first payment with a helpful chat associate, and 4 days later charged again, and since then I spoke with 2 people who were supposed to help and so far EVERYONE has been ignoring me.
Android
Dec 20, 2024
Horrible and disappointed. They removed all my unused credits (40+) because I moved and will not reinstate them because they expect you to pay for their service Even if you don't live in the same area to use the credits in. I do not recommend EDIT: THEY ASKED ME TO REACH OUT TO THEM ON INSTAGRAM AND COMPLETELY GAS LIT ME AT 2AM! They are not transparent to their customers at all. If you have unused credits from a trial that you didn't even get the most out of because you moved they don't care
iOS
Dec 20, 2024
No Customer Support
I bought 43 credits but couldn't book a class. The only customer support is online so I attempted to use it and waited from 9 AM to 5 PM for an agent and got no one. I messaged all socials and never got a response. I lost $89 for absolutely nothing. If it worked I'd recommend.
iOS
Dec 21, 2024
be careful
had no idea my card was charged for 3 months. there is no person you can contact to get a refund. they direct you to a chatbot and then say the policy says there are no refunds. didn't even use the credits. very predatory and unclear. scam
iOS
Dec 21, 2024
DISAPPOINTED
Liar.. they never send me credits for referrals even tho my friends already sign up with payment subscription. And it's been 2 month. I never receive anything. Even tho I sent them email and provide them my friends email. They just made it so difficult. As a company, you need to learn business integrity and maintain customers trust!
Android
Dec 22, 2024
the worst app ever!!!! it is imposible to have a normal conversation with someone. The customers service is completely inneficient. But also at this point I think this was really a scam, they unsubscribed me and stole my credits without even warning me. I hope someone solves it.
Android
Dec 22, 2024
They took ALLLLLL my added up credits because I had to cancel my card and reinstate my account. The WORST!!!! I had $$$$$$ of dollars saved up.
ClassPass: Fitness, Spa, Salon - Product Description
Download ClassPass today to book fitness classes & appointments at the top studios, gyms, salons and spas near you! How it works: • Download the free ClassPass app. • Sign up for a free trial and get credits to try activities like yoga, pilates, gym visits and more from some of our top-rated businesses — on us. • Browse studios, gyms, salons & spas near you (pro tip: filter by reservation type, location, time & more to easily find what you’re looking for!). • Book classes & appointments instantly without needing to create additional accounts or enter payment details. • After your trial, customize a plan that works best with your fitness & wellness routine. • Roll over unused credits up to the number of credits in your next month’s plan. • You’re never locked in – change or cancel your plan at any time. How to make the most of your membership: • Access thousands of the world’s leading fitness studios, gyms, salons and spas including CorePower Yoga, [solidcore], PureBarre, Glosslab & more! • Browse a list of recommended studios, gyms, salons & spas curated just for you. • Bookmark your favorites. • Invite friends to class and earn rewards. • Connect with friends who are already ClassPassers. • Receive badges to celebrate your milestones and share them with friends. • Read reviews & ratings from other ClassPassers to know what to expect with each reservation. ClassPass is available in more than 30 countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Spain, Portugal, Switzerland, Austria, Sweden, Denmark, Finland, Norway, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Brazil, Argentina & Chile
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