fair

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

83%

Android
53 Reports

iOS unitQ Score

iOS User Feedback

17%

iOS
11 Reports

User Feedback

17%

iOS
11 Reports

83%

Android
53 Reports

ComEd - An Exelon Company - Latest Quality Issues

iOS

Feb 21, 2025

After I enabled the Multi-Factor Authentication

After I enabled the Multi-Factor Authentication security feature on the app, I am not able to log in. I am routed back to the log-in Home Screen. It has to be a glitch. I am not able to deactivate the MFA feature anymore. So I can't log in through the app. I hope this bug gets fixed.

Android

Feb 22, 2025

Cannot download bill without a PDF app installed? But Firefox opens PDFs fine. This app should not be looking to see what other apps are installed on the device

Android

Feb 22, 2025

I only get notifications when Im past due

Android

Feb 22, 2025

Bill seemed a bit high but at least I can see the breakdown for the charges

Android

Feb 23, 2025

Keeps crashing when trying to report an outage

iOS

Feb 25, 2025

Terrible App

Worst app ever ran. Constantly kicks me out once I open to make a payment

Android

Feb 27, 2025

Keeps crashing

Android

Mar 1, 2025

Comed horrible. The taxes and charges before your bill is ridiculous.

Android

Mar 2, 2025

Looks like dev version got deployed. Could clearly see DEV label on the app.

ComEd - An Exelon Company - Product Description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program

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