fair

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

90%

Android
53 Reports

iOS unitQ Score

iOS User Feedback

10%

iOS
6 Reports

User Feedback

10%

iOS
6 Reports

90%

Android
53 Reports

ComEd - An Exelon Company - Latest Quality Issues

iOS

Jan 18, 2025

Does not open

This app does not open at all!

Android

Jan 23, 2025

I tried to pay my bill on due date but the program put it for a day later. The date of the payment was for 1/22/25. But I received a message that my payment was overdue so I paid it after noon on 1/22/25. Account not timely up to date bcuz now I realized that I paid it twice 🙃 Not happy or affordable.

Android

Jan 24, 2025

Doesn't let me see my bill details. Every time I click on the bill details button the app closes itself. I opened the app and clicked on "Bill" at the bottom and the app closes... 🤨

Android

Jan 24, 2025

Difficult to work with. Doesn't do well with VPN running.

Android

Jan 27, 2025

Awful service.Constantly not working and doesn't allow you to access many of the advertised features. Contacting comed is even worse! I was set up for auto pay for years with no issue. They did a 'site renovation' and forced me to sign up for auto pay again. I did. Turns out, the payment default in 'your wallet' is not necessarily the default for auto-pay? How confusing is that?! Went three months with no communication, and got charged a bunch of late fees for THEIR mess. They did nothing to fix

Android

Jan 27, 2025

This app barely works won't even keep me signed in and the codes take a while to be received

Android

Jan 28, 2025

The app does not show the due date for the bill, AND THE BILLING AND DUE DATES CHANGE EVERY MONTH!!! I was told by Customer Service that they use a 21-day billing cycle, not a monthly cycle, but their bills claim to be monthly. This sounds to me like they are collecting 13 "monthly" bills, overcharging every one of their customers regularly with their constantly-changing due dates!!!!!!

Android

Jan 29, 2025

Keeps crashing

Android

Jan 30, 2025

Auto pay doesn't work

ComEd - An Exelon Company - Product Description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program

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