67
fair

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Utilities
Work at An Exelon Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at An Exelon Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
88%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
7 Reports
User Feedback
12%
iOS
7 Reports
88%
Android
53 Reports
ComEd - An Exelon Company - Latest Quality Issues
Android
Dec 7, 2024
Constantly Crashes
Android
Dec 10, 2024
It was 3:30 on a Monday, I tried to call to ask questions about my statement. Automated voice says rep are No Longer Available over the phone. 2 thumbs down.
Android
Dec 11, 2024
Good app, but I hardly ever receive any alerts that I signed up for.
Android
Dec 13, 2024
Glitches too much
Android
Dec 15, 2024
This app is garbage. I used it to remove my old payment cards and tried FOUR times in a row to add my bank as a secondary option. It said it was added but then crashed when I tried to use it and once I closed and reopened the app, there was nothing saved.
iOS
Dec 15, 2024
App is horrible
Constantly kicks me out of app/login screen once I put in verification code. Horrible app and quality
iOS
Dec 18, 2024
Can not login
I was never able to login into the app. Wrote to the support, tried to clear cache, reinstall the app - nothing working.
Android
Dec 18, 2024
Not transparent- I keep paying and mystery charges keep coming...
Android
Dec 21, 2024
Cannot make payment. Tap add credit card and the app locks up. 👎
ComEd - An Exelon Company - Product Description
ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program
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