70
good
Coolblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
102 Reports
102 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
22 Reports
22 Reports
User Feedback
18%
iOS
22 Reports
22 Reports
82%
Android
102 Reports
102 Reports
Coolblue - Latest Quality Issues
Android
Dec 16, 2024
Good and fast delivery within 24 hours including installation and old device return. Otherwise 5 stars, I couldn't log in with my account on the app, then the app is fixed. Have to continue without logging in to get to the app and only log in when ordering when they ask if you already have an account.
Android
Dec 17, 2024
Energy consumption not visible in the app. Online you can, but you can hardly access it via your smartphone because you are constantly redirected to the app.
Android
Dec 17, 2024
Bad app your credit is not visible in the profile. When reporting return, he automatically gives the wrong reason.
iOS
Dec 18, 2024
App on iphone not working properly
Energy consumption no info at all. Completely empty. There is something wrong with the app.
iOS
Dec 18, 2024
Not working
I can't pay "continue" button does nothing. Worthless
iOS
Dec 19, 2024
Gift certificate
Can't add a gift card to my account
Android
Dec 19, 2024
Status messages are not complied with. I waited three days for an information that would be issued within an hour, according to the report. Furthermore, the app indicates that I have a new item or message, but it cannot be found...
iOS
Dec 19, 2024
Completely useless
I ordered on Thursday before midnight to receive it the next day, it's been 1 week without news, nothing no employee responds, no way to trace my package, really useless
Android
Dec 22, 2024
You can't log in
Coolblue - Product Description
With the Coolblue App, you always have the best assortment for you at your fingertips and you can find what you're looking for super fast. This way, you know exactly where your order is, what the best product for you is, and where to get an answer to all your questions. With the Coolblue App, you can take care of the tasks at hand. • Place TVs in your room virtually: view TVs in their real size wherever you want, such as on a cabinet or on the wall. The app helps you make the right choice. • Suitable accessories for you: we check which accessories fit on your smartphone or tablet. You can choose screen protectors, chargers, and more from our assortment without any worries. • Easily track your package: open the app to know exactly where your order is or turn on notifications so that we can send you a message when your package is on its way. • Compare to your own iPhone: simply add your current iPhone to the comparison with a new smartphone and check the improvements in size, speed, camera, screen quality, and more. The best assortment for you Compare products, view specifications, and read all reviews. Made a choice? You can place your order right away. The right information for you Know exactly where your package is, easily register your return, and receive super-fast answers to all your questions. With the Coolblue App, you can take care of the tasks at hand. The best store experience Are you in the store? Scan products with the app and compare products yourself, view specifications, and read all reviews. Service with a smile We make the app a little better every day, but we need you for that! Do you have any questions or comments? Send an email to customerservice@coolblue.nl.
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