73
good
Coolblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
9 Reports
9 Reports
User Feedback
12%
iOS
9 Reports
9 Reports
88%
Android
66 Reports
66 Reports
Coolblue - Latest Quality Issues
Android
Mar 15, 2025
I don't see my online usage. Previously (three years ago) it was. Contacted customer service. Still no insight
Android
Mar 16, 2025
Yes, if you order something on Saturday, it can be delivered tomorrow. If you press order, it will automatically be changed to Monday (green choice) I didn't ask for that, did I? What the n eu k is this again. If you don't pay attention, you have to wait even longer. Weird way to put green down your throat. Then don't advertise with tomorrow delivery, but Monday and the one who pays attention can choose the least green option.
Android
Mar 17, 2025
The app has now crashed several times when reading reviews
Android
Mar 19, 2025
Yes, if you order something on Saturday, it can be delivered tomorrow. If you press order, it will be changed to Monday without being asked (green choice) I didn't ask for that, did I? What is this again. If you don't pay attention, you have to wait even longer. Weird way. Then don't advertise with tomorrow delivery, but Monday and the one who pays attention can choose the least green option.
Android
Mar 19, 2025
Energy information is not very advanced. One can see how much energy is used (kWh and cubic meters), but not how much it costs (euro).
iOS
Mar 20, 2025
Bad service desk
No contact to the service desk!
Android
Mar 24, 2025
No matter what I look at in the app, everything is much more expensive than in the regular stores. I got an offer, it's not what I want or still too expensive!
iOS
Mar 24, 2025
App keeps falsely saying I have some favorites
App keeps saying that I have a number of favorites but if you click on the heart the favorites screen opens and it is empty. It says that there are no favorites. App already reinstalled countless times in vain.
iOS
Mar 26, 2025
Bad energy app
App does not provide insight into gas consumption in the last two months. Coolblue says it is working on it, but so far no solution. Not much for that smile🙁
Coolblue - Product Description
With the Coolblue App, you always have the best assortment for you at your fingertips and you can find what you're looking for super fast. This way, you know exactly where your order is, what the best product for you is, and where to get an answer to all your questions. With the Coolblue App, you can take care of the tasks at hand. • Place TVs in your room virtually: view TVs in their real size wherever you want, such as on a cabinet or on the wall. The app helps you make the right choice. • Suitable accessories for you: we check which accessories fit on your smartphone or tablet. You can choose screen protectors, chargers, and more from our assortment without any worries. • Easily track your package: open the app to know exactly where your order is or turn on notifications so that we can send you a message when your package is on its way. • Compare to your own iPhone: simply add your current iPhone to the comparison with a new smartphone and check the improvements in size, speed, camera, screen quality, and more. The best assortment for you Compare products, view specifications, and read all reviews. Made a choice? You can place your order right away. The right information for you Know exactly where your package is, easily register your return, and receive super-fast answers to all your questions. With the Coolblue App, you can take care of the tasks at hand. The best store experience Are you in the store? Scan products with the app and compare products yourself, view specifications, and read all reviews. Service with a smile We make the app a little better every day, but we need you for that! Do you have any questions or comments? Send an email to customerservice@coolblue.nl.
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