poor

Costa Coffee Club | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-9 Points Past 30 Days

Category: Food & Drink

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

89%

Android
65 Reports

iOS unitQ Score

iOS User Feedback

11%

iOS
8 Reports

User Feedback

11%

iOS
8 Reports

89%

Android
65 Reports

Costa Coffee Club - Latest Quality Issues

iOS

Mar 23, 2025

Great service except…

Love the click and collect service but please add an option to choose toppings such as chocolate on a cappuccino as it's defeating the purpose for me to order for quickness only to have to then queue up to ask them to put chocolate on to!! A cappuccino usually comes with chocolate dust on top but so far I've only ever had this added automatically once! And there's no option to add it during the order. Please add to extras!

Android

Mar 23, 2025

rubbish keeps saying can't us this app unless you in uk i am in UK

Android

Mar 23, 2025

it won't let me pay. keeps saying my no payment card is authorised for use when I know there is. very frustrating.

Android

Mar 24, 2025

rubbish can't be usex in the shop in the hospital which I used every day.

Android

Mar 28, 2025

Finding it very difficult register

Android

Mar 28, 2025

not experienced it for a long while but the app froze while I was ordering something click and collect after I had input my new card details in ..

Android

Mar 30, 2025

Won't let me log in

Android

Mar 30, 2025

I was once able to order from this app and for some time now, u can't. Will not accept any payments what so ever. I have updated app on numerous occasions with no luck. what the hell has happened?? shame as it was once a great app.

Android

Mar 31, 2025

Paying by card never works

Costa Coffee Club - Product Description

Love coffee? Then you’re in the right place. The Costa Coffee app makes being a coffee fan so much easier and more rewarding. It’s the simplest way to collect Costa Club beans, order your favourite drink for collection in store, find your nearest Costa, view your beans balance and exchange beans for free treats. Yum!

All of your Costa Club details are in the palm of your hand, so there’s no need to carry your loyalty card. Just scan your phone at the till whenever you make a purchase, or scan the code from Costa Express machines whilst your drink is being made. You can even order your favourite drink from a Costa Express machine, all from the app!

 

With our app, you can:

• Log in with your current Costa Club account details, register an existing card or set up a new account (and get a new member bonus of 1 bean!)

• Use mobile ordering to order ahead and skip the queue in store

• You can now use your free drink rewards on Collect orders

• One touch contactless reordering from a Costa Express machine

• Treat a friend by gifting them a reward

• Track your beans balance to see when you have enough for a free handcrafted drink

• Find details of your nearest Costa stores including directions, opening times and facilities

• Ditch the card and keep Costa Club in your pocket at all times

• Add your Costa Club card to Google Pay

 

We pass your Costa Club ID internally within our systems to deliver more relevant and personalised content and rewards in the future.You can contact Customer Services to opt out of the profiling of your personal data.

Already using the app? We’d love to hear your ideas for how we might make it better. Let us know at https://www.costa.co.uk/contact

Unfortunately, the Costa Coffee app is not currently available for use in Northern Ireland.

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