49
poor

Costco | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Shopping
Work at Costco Wholesale Corporation? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Costco Wholesale Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
68%
Android
374 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
179 Reports
User Feedback
32%
iOS
179 Reports
68%
Android
374 Reports
Costco - Latest Quality Issues
iOS
Jan 27, 2025
A 5 star app gone bust
What did you guys do with the app? It is now stuck at the startup screen. Please fix it
iOS
Jan 27, 2025
DEI cancellation
Cancelling after Costco doubled down on DEI. Nothing worth spending my hard earned money on a company that prioritizes skin color over merit.
iOS
Jan 27, 2025
Good app except for pharmacy access
You have to log in multiple times and do a search to get to the pharmacy. Very annoying.
Android
Jan 27, 2025
Unable to access my account because my bank is not offered to verify my account. I had gone to validate my account in store, but it has to be done again from time to time for no reason...
iOS
Jan 27, 2025
Tire replacement
I had a 6:15 appointment for a tire replacement, but more than hours later, they still haven't started. They said six people are ahead of me. Why schedule appointments if you're going to make people wait for hours? I won't be back.
iOS
Jan 27, 2025
Glitchy difficult to use
App is very difficult to use and support is not helpful.
iOS
Jan 28, 2025
DEI? Goodbye Costco, hello Sam’s
Giving the middle finger to the vast majority of your customers is insulting and stupid. Canceling my membership and deleting your app. So long!
iOS
Jan 28, 2025
Trash
There is absolutely no way that it was accidental to make an app this bad. I simply want to see what's on sale in the food this week before I go to Costco. I don't know if it's even on the app right now. If it is, I can't find it. Costco loves to move things around in their stores so much that I'm convinced that, if they could, they would move the entrance to different parts of the building just to keep you searching. I think it's time to a switch to Sam's.
iOS
Jan 28, 2025
That app won’t open
The app won't open or load
Costco - Product Description
It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.

DIGITAL MEMBERSHIP CARD: Access your membership card from the home page of the app. Use your membership card to enter the warehouse and at checkout.
 
SHOP: Browse Costco.com’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!
 
SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.

GAS PRICES: Just tap the locator pin on the map to view current gas prices.
 
PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app.  Have them delivered to your door or pick them up at select Costco locations.

SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.

PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.
 
TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!
 
BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.
 
SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.
 
WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.
 
FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!
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