poor

Cox App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

48%

Android
76 Reports

iOS unitQ Score

iOS User Feedback

52%

iOS
82 Reports

User Feedback

52%

iOS
82 Reports

48%

Android
76 Reports

Cox App - Latest Quality Issues

iOS

Mar 28, 2025

Every time I sign it it asked if I wasn't to use my fingerprint touch to sign in. I always respond yes - but it never gives me an opportunity to o the Touch ID space with my fingerprint. Even face recognition would be nice from my phone. Can you please make it easier to sign in using either or both methods.

iOS

Mar 28, 2025

Customer Service

Your customer service is horrible and I can't wait to officially disconnect

iOS

Mar 28, 2025

Cheating cheating

I have transferred my line last year April from cox . I am charged even then from last April till today . I called multiple times they say they are cancelling my line still they don't and wasting hours of time with call center people . Frustrating. I request everyone please don't consider these people they are really bad @@[handle]

iOS

Mar 28, 2025

App never works and neither does their service

As the title suggests, the app never works nor does the services they provide. They are heavily overpriced for what they offer as well. You will be better off saving your money and moving to a different provider. I am utterly disappointed

iOS

Mar 28, 2025

Billing

I have been a loyal cut for more than 20 years. My bill went up to $300 and none in loyalty department helped me out to lower my bill. Finally they found an internet service lower than cox. Next will be TV . Wait and see.

iOS

Mar 29, 2025

Only good for paying your bill

Trying to modify my plan, it links me from the app to the website where it doesn't have any of my plan information and will not allow me to update my plan. The only thing this company cares about is getting a payment. No customer care, no customer service and I'm dropping them and signing up with Hulu.

iOS

Mar 29, 2025

Don’t

Worst customer service, worst service in general.

iOS

Mar 29, 2025

Review

You're still too expensive

iOS

Mar 30, 2025

Okaloosa coverage is horrible.

Bad internet that consistently has outages or just straight up doesn't work. Cox is the worst ISP I have ever had the plan of using and will switch to liveoak ASAP.

Cox App - Product Description

With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. 
 
Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service
 
We'll keep adding more ways to help you better manage your account.

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