55
fair
Cox App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
27 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
106 Reports
106 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
93 Reports
93 Reports
User Feedback
47%
iOS
93 Reports
93 Reports
53%
Android
106 Reports
106 Reports
Cox App - Latest Quality Issues
Android
Nov 16, 2024
stop overcharging for your plans
iOS
Nov 16, 2024
Cox Service
Your internet is too expensive. I am currently searching for more cost effective options.
Android
Nov 16, 2024
This app is still behind other apps that at least offer Chat Support on their apps and not directing you to the website where it tells you how to speak to someone. That's too many steps especially when talking to a live rep takes too long. At least give me an easier option to vent my frustration that your service is failing and you cannot fix it immediately so I can get back to work and not have to wait hours just for my service to work again. Not worth the price.
Android
Nov 16, 2024
Was not expecting a separate payment for the phone. Lost set up because it looked like a double charge.
iOS
Nov 16, 2024
Tyson
We are very disappointed we were trying to watch the fight last night and we have Netflix and Hulu and it says the Internet was down other than that we're good, but don't understand why it kept losing the fight
iOS
Nov 16, 2024
Way over priced
My bill has gone up three times in four months. So do no find this acceptable.
iOS
Nov 16, 2024
Cox
You are far too expensive. Nearly $300 for internet, tv, a landline, and two rented (old) movies? I'm the only person in my house… no one else with devises on the Wi-Fi. Paying this bill makes me sick
iOS
Nov 18, 2024
Used to work, hasn’t in weeks
Keeps saying they're experiencing technical difficulties, even though it's been over a month without me being able to log in. I can log in on the web browser but not the app, so I'd say this app is pretty useless.
Android
Nov 19, 2024
I been having A Problem with cox about my monthly cost we talk to so many Agents and a lot of them, we can't understand. And this Is one Of The Big Probems. And Each one told u a different Story. I benn a custom for so many Year's.
Cox App - Product Description
With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. Using the Cox app you can: ○ View your service details ○ Manage your bill, view statements, update payment methods and make a one time or recurring payment. ○ Check your data usage ○ Stay up-to-date with outage alerts ○ Search and browse helpful troubleshooting and how-to articles ○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support ○ Update your profile information or change your password ○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service We'll keep adding more ways to help you better manage your account.
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