22
poor
CVS Pharmacy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
1288 Reports
1288 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
655 Reports
655 Reports
User Feedback
34%
iOS
655 Reports
655 Reports
66%
Android
1288 Reports
1288 Reports
CVS Pharmacy - Latest Quality Issues
iOS
Jan 27, 2025
Great but
It would be nice to be able to update insurance information through the app. We can no longer call the pharmacy and speak to pharmacist directly without leaving a voicemail. I need to get my prescriptions but I'm not paying the full price when I have insurance and no way to update it…
iOS
Jan 27, 2025
Send verification code doesn’t work!! Sign in is too cumbersome
Two step verification is required with this app yet when request a verification code, it never sends it even after multiple requests and closing and rebooting app. Very frustrating, basically couldn't use it had to go back to phone ordering prescription!
iOS
Jan 27, 2025
Impossible to update
I need to update my cell phone number and the app makes this impossible, since it needs to text my old phone number, which I don't have anymore, in order to let me update my data.
iOS
Jan 27, 2025
Hate the app upgrade
Please go back to the old app. This one is so hard to use to get prescriptions delivered. It is not user friendly AT ALL
iOS
Jan 27, 2025
Birth date
Why create an app where, when you have to enter a birth date, you have to scroll through a calendar that starts on the date you are signing up - in my case January 2025. Who wants to scroll through decades of a calendar to input a birthdate? This doesn't bode well for this app…
iOS
Jan 28, 2025
Addl feature needed for prescriptions
I appreciate the various views of my family's prescriptions. The updated date I would like to see is ability to tell the pharmacy will not need the prescription and they can return it
iOS
Jan 28, 2025
Your app
Your app continues each time to tell me my address is eligible for same day delivery as I am shopping and then when I start the checkout process it says my address is not eligible! This is ridiculous and time consuming and frustrating! I am trying to purchase multiple items, why must I keep entering my same day delivery available address for each item? It's ridiculous!
iOS
Jan 28, 2025
Every update gets worse
Now my prescriptions don't even show, just the spinning ball of death. Before I couldn't order but at least I could see my ‘scripts
iOS
Jan 28, 2025
CVS Application is horrible
It's not user friendly at all
CVS Pharmacy - Product Description
Staying healthy. Saving time. Spending less. The CVS Pharmacy® app makes them all easier. Here’s how: Checking out. Easier. • Save with ExtraCare® and pick up prescriptions with a single scan (just tap “Show Card”). • Enjoy 1-tap Rx checkout after the first time you prepay for your prescription. Saving money. Easier. • Get app-only deals and access all of your offers and rewards when you link your ExtraCare® card. • Make sure you never miss a deal by opting in to notifications. Get photo and prescription updates too. • Plan out your shopping and saving with the weekly ad for your local store. Getting prescriptions. Easier. • Pay for your medications and have them delivered. • Prepay for your prescriptions then show your barcode for more private pickup. (Turn landscape to sign.) • Order refills, check their status and see your prescription history. • Check drug interactions and information. Caring for your health. Easier. • Video chat with a health care provider 24 hours a day, 7 days a week. • Find a nearby MinuteClinic® for general care and clinical services. • View wait times and schedule a clinic visit (restrictions apply). • Check available health care services and insurance coverage. Printing photos. Easier. • Order prints and more from your device and online albums for same-day pickup (select stores and products). This app integrates with Apple Health (using Apple HealthKit) to allow certain users to voluntarily share their fitness and activity data with CVS Pharmacy, Inc.® Select eligible CarePass® members may activate the optional Healthy Rewards benefit and choose to connect to the Apple Health app. Please note: Continued use of GPS running in background can decrease battery life.
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