31
poor
David Lloyd Clubs | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
34%
Android
24 Reports
24 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
46 Reports
46 Reports
User Feedback
66%
iOS
46 Reports
46 Reports
34%
Android
24 Reports
24 Reports
David Lloyd Clubs - Latest Quality Issues
Android
Jan 24, 2025
Absolutely abysmal app. It's nearly enough to make me leave the club it's that bad. To all David Lloyd customers you have my commiserations. To David Lloyd, well done on creating yet another appalling piece of customer service. Don't load properly, crashes when you try to book things and hangs just long enough to ensure you miss any class that's even half worth going to.
iOS
Jan 25, 2025
The app doesn’t work / isn’t fit for purpose
Please David Lloyd, I think I could build a more reliable, functional app myself. So many bugs / glitches, constant time outs and “oops something went wrong messages”.
iOS
Jan 25, 2025
Awful app
Horrible app to use. Logs me out all the time and keeps saying ‘oops, something went wrong'. Theres no way of contacting david lloyd other than through the app which isn't possible when it won't let you log in!
Android
Jan 25, 2025
Get an error messages when opening the app. Last night, 40 minutes of error messages and then class full. Called the club and was told the app is too busy for January. Ridiculous suggestion, the app has had its flaws for months and progressively got worse as it now can't handle the traffic.
iOS
Jan 25, 2025
App not working for days on end
Disappointing that the app is in accessible for days on end. Leading to hassle with reception when you bring alone visitor and then their visitor software plays up. Unable to access app to book classes. Not good.
Android
Jan 26, 2025
As many others are pointing out this app is in severe decline! All I seem to get these days is the ‘Oops, Something went wrong' message, yeah right something definitely going wrong here, probably not just with the app. I'm guessing that the App is unable to cope with the actual demands of the club members and the club management and ‘organisers'. Not enough space here to fully express how bad DL are at dealing with feedback and complaints about these issues..
iOS
Jan 27, 2025
App not fit for purpose
Despite comments on here DL seem unable, year after year, to produce an app that actually works. There are so many problems at the moment it is becoming virtually impossible to book classes. Despite a 10% increase in membership fees there just seems to be no progress on this issue. No support from club or app support, I think maybe they are just overwhelmed with complaints. Really need to sort this issue once and for all, cannot keep using the excuse of it being January and extra busy, this problem has been ongoing for a long while. Some communication to your members on what action is being taken would be welcome.
iOS
Jan 28, 2025
Rubbish
This app can't cope in busy times, which frustrates many members, and falls apart come January. Very poor
Android
Jan 29, 2025
It takes ages to load and then “we're really busy” or circle going round and round. It took me 20 minutes to book my class last night. Obviously other people were having the same problem because there were still places.
David Lloyd Clubs - Product Description
The official David Lloyd Clubs app is compatible with iPhone and iPod Touch (iOS 13 or later) and is free to download. The app is available in English, French, Dutch, Spanish, Catalan, Italian and German. Whether in Club, at home or outside, get the most out of your membership with the David Lloyd Clubs app. Club members can use the app to not only book courts, group exercise classes and Personal Training sessions but they can also manage their membership and access a huge range of On-Demand workouts. Features include: • Make and manage your bookings • Explore our library of hundreds of On-Demand workouts to access anytime and anywhere • Manage your membership and send feedback to clubs • See club info (address, opening hours, pool opening times) • Join an array of different social club events • Enjoy a range of discounts and offers from our specially selected partners • Track your exercise and health via Apple Health
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