39
poor

Deliveroo: Food Delivery App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
817 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
542 Reports
User Feedback
40%
iOS
542 Reports
60%
Android
817 Reports
Deliveroo: Food Delivery App - Latest Quality Issues
Android
Nov 19, 2024
On November 5, 2024, I received the order from another customer. When I contacted customer service, I was simply offered a refund, without any commercial gesture for the inconvenience. The bare minimum, with no real consideration for the customer experience. Very disappointing from Deliveroo.
Android
Nov 19, 2024
Very small portions in relation to the price
Android
Nov 19, 2024
It is impossible that they have not yet added a "no mozzarella" button in the pizzas, lactose intolerant people are forced to order and immediately call the pizzeria
Android
Nov 19, 2024
I am extremely dissatisfied with my recent experience with Deliveroo. The driver assigned to my order appeared unfamiliar with London and was unable to locate the delivery address. Despite my efforts to contact him, he repeatedly hung up on me. When I reached out to Deliveroo for assistance, they refused to issue a refund. As a result, I was left without my meal and out of pocket. This level of service is deeply disappointing and unacceptable.
Android
Nov 19, 2024
Not good at sorting refunds
Android
Nov 19, 2024
I never leave a comment but it's abused to send a delivery man who only speaks in Indian and leaves an order outside in the rain because he can't find the address it's mind-blowing.
Android
Nov 19, 2024
This app doesnt even let me save my location
Android
Nov 19, 2024
Horrible app, so many glitches and prices are overpriced.
Android
Nov 19, 2024
No food for over an hour and no way to get in contact. Time basically went over midnight, well after any shops closed. I'd recommend buying from shops that deliver themselves instead.
Deliveroo: Food Delivery App - Product Description
Whether you’re in the mood for an Indian feast, the family are craving a Chinese takeaway, or you’re keen for a late night kebab, Deliveroo will get the best food from top restaurants delivered to your door in no time.

Everything is on the menu. From nationally loved chains, such as KFC and Subway, to local favourites, we’ve got them all just waiting to be delivered to you hot and ready to eat. If you’ve run out of milk or eggs, you can also order that from one of our grocery partners.

You can search in your area by:
Your favourite cuisine, dish or restaurant brand
Dietary needs, fastest delivery time, top rated and more
Whether you need your food now or schedule it for later 
Skip the queue with our ‘pick it up’ option
The ‘offers’ section gives you access to top discounts

You’ll know exactly where your food is with our tracker where you can:
Track the progress of your food being made in real time
Be alerted when your rider is on the way and is close to you
Share your tracker with a group for larger orders

We are always offering exclusive offers in our offers tab also so make sure to download now!
Want to improve your unitQ Score by 20% within 30 days?
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