31
poor
Depop | Buy & Sell Clothing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
30%
Android
173 Reports
173 Reports
iOS unitQ Score
iOS User Feedback
70%
iOS
410 Reports
410 Reports
User Feedback
70%
iOS
410 Reports
410 Reports
30%
Android
173 Reports
173 Reports
Depop | Buy & Sell Clothing - Latest Quality Issues
iOS
Mar 31, 2025
customer service could definitely improve
i had my account closed and they keep sending me emails saying i haven't shipped the item and i have certain amount of days to respond but how can i respond if my account is closed?? i shipped multiple items from my account and i fear they are refunding the buying AND they keep the item i shipped. So unfair.
iOS
Mar 31, 2025
Fees!!!
Recently they just started having fees on everything you buy just like mercari, “marketplace fees”ridiculous. Just use poshmark!
iOS
Mar 31, 2025
They allow scammers to get away with it
BEWARE!!!!!!!!!! Depop ALLOWS SCAMMERS!!!! I sold a pair of $200 shoes to a person on a Saturday. I received the USPS label in my email to mail it to person. I checked and made sure everything was set and I mailed it out first thing the following Monday morning. Come Monday evening Depop advised me the person canceled the order and then they deactivated my account saying I didn't not follow guidelines of mailing it out in time. I mailed it 2 days after I got the label because post office is closed Monday. I explained to the robot email Depop and they decided to keep my account deactivated. So now a scammer has my $200 shoes for free and I have no more account. You can easily be scammed on their site and there is no one to help you reverse it other than the AI robot. BEWARE!!!!!!!!!
iOS
Mar 31, 2025
Please delete this app
Worst selling app out of all of them, I'm waiting & praying for the downfall of this app. Banned my account for no literal reason, lost a lot of money from this app, had to deal with a lot of rude and immature customers. Had literal parents message me that their kids bought stuff with their credit card and weren't authorized to do so. App is a mess and a joke.
iOS
Mar 31, 2025
It was so good
App always crashes when I'm looking through anything. A few scrolls, crash. I updated so many times. Help center wasn't very helpful.
iOS
Mar 31, 2025
Horrible company
I want to purchase a shirt on their app. I went to create an account with an email and it said that I already had an account associated with this email however, I just don't remember ever making that, you know, sometimes you just forget. So I went to forgot password and entered the same email address and I wasn't receiving a reset link. I tried this multiple times and it didn't work so I went ahead and made a new account to not realizing I was violating the community guidelines. I purchased a shirt and three hours later they banned me. I emailed them asking why I had been banned and they did not answer my question but came to the conclusion that I am too much of a “threat to the community that the decision is final and unappealable” I even apologized in the previous email and explained the situation and confusion and they still permanently banned me all over a misunderstanding. Extremely disappointed in the way that this company operates. The way that their system is laid out, did not give me a opportunity to realize that I was violating the guidelines. Also, they did not refund my purchase and still charged me. This company is a scam. Update they responded saying to email the thread to them to review it again—How would that change anything when each time you reach out to them you get a new Zendesk associate. One person is curt and the next is nicer. “Zia” wrote that their decision is “final and UNAPPEALABLE”. When I click “reach out to developer” it sends me straight to the Depop website. If I click contact, and send a brand new email, how is this helpful? I'll just be going in a circle doing the same conversation about how I've already been banned permanently and this is final and unappealable.
iOS
Apr 1, 2025
Love and Hate Depop
I always come back to Depop because they do genuinely have great, affordable second-hand clothing in a way that is much more accessible than sites like Ebay and Poshmark. BUT their customer service and shoddy platform almost completely subverts the positive aspects of the platform. I have gotten banned on multiple accounts and have never been given an answer for being banned, even after asking repeatedly. I only buy off Depop (not sell), I almost never directly contact a seller unless asking about the fit of an item, and I only give positive reviews - I have no clue why they keep deactivating my accounts and their “help” has never given me a reason. This has happened to multiple people I know, sellers included, leading them to lose money on the platform because they cannot access their Depop cash or send out orders. Their customer service is completely unhelpful and uninformative. The only positive aspects of the site are through the sellers themselves, not Depop as a platform.
iOS
Apr 1, 2025
just give me my REFUND ALREADY
ITS BEEN TOO LONG SINCE I SPENT MY HARD WORK CHORES MONEY SAVED UP TO AT LEAST 15$ THERE HAS BEEN NO REPORTS REVIEWED AND STILL NO REFUND
iOS
Apr 1, 2025
ban
banned me for no reason tfied to appeal and they stole my money from my sale
Depop | Buy & Sell Clothing - Product Description
Buy. Sell. Discover unique fashion. Depop is the marketplace where you can explore your style. Buy clothing from a diverse community of sellers who bring fashion to life Stay up to date with trends and get styling inspiration as you scroll Follow your friends and favourite influencers and see what they’re into right now Sell your clothes and make money to buy your next look Help reduce fashion waste by shopping secondhand Pay safely and securely with Apple Pay, Google Pay, PayPal and credit and debit cards It’s easy and free to sign up GET INVOLVED Come for the clothes. Find something else. When you join Depop, you’re becoming part of a global fashion community. One that’s full of inspiration and creativity. Everyone who’s into style is on Depop – so there’s always something exciting to discover every time you open the app. FIND YOUR STYLE Whatever your vibe – you’ll find someone on Depop who gets it. When you’ve found your personal grail item, use our ‘Make offer’ feature to negotiate on price and get it cheaper than it would have been new. Not sure exactly what you want? Head to the ‘My DNA’ section to shop personalised items based on your style, or check out the Explore page for new arrivals, curated item edits, what’s trending, and seller picks. MAKE MONEY Whether you want to make some extra cash or open your own thrifting store – we’ve got you covered. Sell on Depop and make money to buy your next look. It’s simple to get started – just take a photo or video of your used items with your phone and write a short description. When your first sale is confirmed, manage your payments in one place through the app. Then it’s time to restock and resell. Got questions? Our dedicated seller team is here to help you get where you want to go. MAKE AN IMPACT By buying and selling on Depop and keeping items in circulation you’re helping reduce fashion waste. Join the community that’s reshaping fashion for the better. POPULAR CATEGORIES We’ve got all the clothing and accessories you want in one place. From thrift and vintage to streetwear, sneakers and kicks. Dresses Tops Tees Trainers Shoes Sweatshirts Jewelry Jeans Men’s clothing Women’s clothing FIND US HERE Website: Depop.com TikTok: https://www.tiktok.com/@Depop Instagram: https://www.instagram.com/Depop/ Twitter: https://twitter.com/Depop Download Depop’s resale fashion app now and start exploring.
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