79
good

Device Help | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
99%
Android
314 Reports
iOS unitQ Score
iOS User Feedback
1%
iOS
3 Reports
User Feedback
1%
iOS
3 Reports
99%
Android
314 Reports
Device Help - Latest Quality Issues
Android
Mar 25, 2025
I want to take off Bible. I have tried over take the holy Bible off.
Android
Mar 27, 2025
it is confusing and you can never get a human. att is the worse.
Android
Mar 27, 2025
While this 'Device Help' app offers many grat features, the "troubleshooting" part is USELESS!! I have tried and tried to troubleshoot my problem-repeated notifications that my software has "severe update issues", despite being, "up-to-date. The "chat assistant" recognizes only certain terms. I have been unable to connect with a HUMAN, to circumvent the aforementioned AI assistant. Also, data won't open in messaging like normal. I checked all settings. Chat, again, is no help. I hate it.
Android
Mar 28, 2025
my SIM died so I went to ATT store he tried 3 times to get it fixed then told me to call service center to get a new eSIM. I did that and the operator said he can't do and eSIM and tried to sell me a new phone. I told him I wanted this one (zfold4)to work. So he ordered a new SIM card and said two days in the mail then gave me a confirmation number that doesn't work. So even if he did get it right I am out of a phone for 2 days and no way to find out if it's really coming. And if it doesn't ??..
Android
Mar 29, 2025
crashes and has never opened since my device is being remotely managed somehow.
Android
Mar 30, 2025
can't uninstall from phone
Android
Mar 31, 2025
very hard to locate desired info
Android
Apr 1, 2025
everything moves around every time you change screens it makes no sense for them to change
Android
Apr 1, 2025
I am unable to call or text or receive calls or texts. this ap did not help and there is no way to talk to anyone even on a chat.
Device Help - Product Description
Learn, Optimize and Diagnose your smartphone with the Device Help app from AT&T-
• Master your device with step-by-step guides and expert tips.
• Be alerted to needed updates that can improve device performance.
• Instantly pinpoint issues with your mobile device for quick and efficient troubleshooting.
Want to improve your unitQ Score by 20% within 30 days?
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