fair

Dexcom Clarity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-5 Points Past 30 Days

Category: Medical

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

86%

Android
61 Reports

iOS unitQ Score

iOS User Feedback

14%

iOS
10 Reports

User Feedback

14%

iOS
10 Reports

86%

Android
61 Reports

Dexcom Clarity - Latest Quality Issues

Android

Mar 25, 2025

I've just swapped my phone to a Samsung A56 but it's not compatible with the dexcom one+. Could you advise of it will be soon? Otherwise I will need to ask my doctors if I can swap devices, thank you.

iOS

Mar 26, 2025

Alarm

Alarm sound so load and annoying.

Android

Mar 27, 2025

i am so frustrated with this app. i cannot get any data except for the oeriod ending 12/24/2024. No too helpful atv6he end if March 2025. have struggled with this since first trying to use it.

Android

Mar 28, 2025

Can't even log in

Android

Mar 31, 2025

I have installed this app in order to see detailed graphs of each day including realtime readings and alerts. There are only static graphs for each day and an option to create pdf reports, and no real time readings, so pretty much useless for me.

iOS

Apr 1, 2025

Does not update with date anymore

I've been using the Dexcom G7 for about 18 months. The Clarity app WAS a great tool… until about 6 months ago. The date is always lagging - 2-4 weeks behind. I like to utilize the graph to display how often I'm in my range, now I can't do that since the dates won't update. With the dates not updating, this is useless and probably sending old, outdated information to my Dr. My phone (iPhone 16 ProMax) is up to date. The Dexcom app up to date. The Dexcom Clarity app is also up to date. I tried uninstalling and reinstalling the apps. I tried contacting Dexcom, with no response.

Android

Apr 1, 2025

constant problems with this app and there's no dark mode your alarm goes off in the middle of the night telling you your blood sugar's low You turn on your phone to see and you literally get blinded. it really needs a dark mode to help out diabetics that have glaucoma or some kind of eye complication.

Android

Apr 1, 2025

app was fine for awhile but the last day and a half or so it keeps saying 503 temporary service unavailable so they prolly tried to do a unnecessary update to it and failed. who needs their trending glucose numbers anyways.....diabetics that's who!!!. ugh what a mess

Android

Apr 2, 2025

Although they say they update it regularly, it's not real. The latest update is from mid-2024 (easily verifiable on Google). Phones after that date, like mine, are not supported.

Dexcom Clarity - Product Description

Dexcom Clarity is a diabetes management application for CGM users. It provides relevant insights into users’ retrospective glucose values, patterns, and trends over time.

Dexcom Clarity is an important part of your Dexcom CGM system. It can help you identify glucose patterns and, with your healthcare professional, determine the potential causes of those patterns.

Dexcom Clarity users experience up to 15% increased time in range (70-180mg/dL) as compared to non-users.*

Log in with your Dexcom account to:
• Keep tabs on your time in range, patterns and other key metrics.
• Allow clinics to access to your data and reports to make appointments more efficient.
• Set Time in Range goals.
• Turn on daily or weekly notifications and emails.
• View, save, print, and email all reports.
• Connect to partner apps for more features and benefits.

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

*Parker AS, Welsh J, Jimenez A, Walker T. Insights from big data (2): Benefits of self-guided retrospective review of continuous glucose monitoring reports. Diabetes Technol Ther. 2018;20(S1):A-27.

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