16
poor
Dexcom ONE+ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
33 Reports
33 Reports
User Feedback
48%
iOS
33 Reports
33 Reports
52%
Android
36 Reports
36 Reports
Dexcom ONE+ - Latest Quality Issues
iOS
Mar 27, 2025
Zero support, zero interest in comments. Very badly working app. Dexcom is collapsing?
Dexcom's unprofessional approach to sick people using the app. Manufacturer support blocked in the app. The widget has been working badly for years, refreshing is hopeless. It significantly overestimates glucose measurements. Is it an expensive medical device for sick people or a very expensive gadget quality lower than the Chinese ones? Could it be that Dexcom from the US is following in the footsteps of Tesla?
iOS
Mar 27, 2025
Not bad but bug and alerts off in silent mode!
The app is well presented but why not override the silent mode. Freestyle does it well so it's possible! In addition, I set the high alert every day to 180 and it systematically comes back to 250! Unbearable bug and especially when you forget you go for the big hyperglycemia. Please update your app, it's urgent!!
iOS
Mar 27, 2025
USELESS
lock in why u not give me alert even when on silent so dum bum
Android
Mar 28, 2025
Please people, the first app would send a notification every second now this app pushes passed my silent setting to set a random alarm every 5 minutes, during important meetings. You have a banner saying that it will not override the settings but that is exactly what the app has done. I had to manually go in and stop the noise. No! silence is silence. please man.
Android
Mar 28, 2025
Needs a slide option for your chart. Unless you have a S-pen or something like that, you have to slap your fingers and thumbs over the graph to move the slider. Then reading the information can get a bit suss. Could loose the bright white screen and increase the text size, is way to small for a quick check, although the current reading at the top is great. Heck have different generation layouts and see which one hits the best with the end users. We know you can see the data, so use it for good
iOS
Mar 29, 2025
Still the same as the high alarm
It was supposed to set the high alert which is reset to 250. STILL THE SAME
iOS
Mar 29, 2025
Garbage
Within one day I had to reinstall 3 times. Bt Cuts off even within 5 meters. Warning when sugar within range.
Android
Mar 30, 2025
Used to be really good. Since last update I can't share anymore. We've been through all the trouble shooting but alas. Dexcom developers are aware but so far no update. Not good. Samsung Galaxy S22 ultra.
iOS
Apr 1, 2025
Updated suite
Following recent update, presence of the "information" screen each time the app is launched. It's very painful and exhausting with each opening. Edit 1/04/25: still waiting for the application update. Using
Dexcom ONE+ - Product Description
Diabetes goes where you go, now your glucose readings can too, with the Dexcom ONE+ Continuous Glucose Monitoring (CGM) system and mobile app†. With the Dexcom ONE+ mobile app†, users can access their real-time glucose readings at a glance and set customisable alerts that can help warn of highs and lows, all with no finger pricks* or scanning. The Dexcom ONE+ mobile app† has been designed with enhanced features to help in the management of diabetes: • The app-led onboarding allows users get started in a few clicks only. • Share your glucose data with up to 10 followers who can monitor your glucose data and trends on their compatible smart device with the Dexcom Follow app. Share and Follow functions require an internet connection. • Key diabetes metrics displayed in the Clarity Card section of the mobile app, so that users can see both real-time and retrospective glucose data.** • Event logging where users can track activities like meal intake, exercise sessions and insulin injections, helping them better understand their glucose patterns.1 • Alerts to notify users 12-hours before the end of a sensor session, so you can change your sensor when it’s convenient for you.1 Learn more at Dexcom.com. This app is only for use with the Dexcom ONE+ Continuous Glucose Monitoring System. *If your glucose alerts and readings from the Dexcom ONE+ do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions † Smart device sold separately. For a list of compatible devices, visit www.dexcom.com/compatibility. **An internet connection is required for patients to send their glucose data to Dexcom Clarity via a compatible smart device: dexcom.com/compatibility. 1 Dexcom ONE+ User Guide, 2023.
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