25
poor
Dexcom G7 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
237 Reports
237 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
118 Reports
118 Reports
User Feedback
33%
iOS
118 Reports
118 Reports
67%
Android
237 Reports
237 Reports
Dexcom G7 - Latest Quality Issues
Android
Jan 27, 2025
When the installation is complete, it gets stuck on BT connection setup - connection allowed and the application closes, saying it was terminated due to an error.
iOS
Jan 27, 2025
The features are an upgrade from G6.
I've been using G7 for about six months now upgrading from the G6. It works great with my pump PDM phone and direct watch. I've had not had any issues.. I love that you can put it on 30 minutes before the other one expires and keep it on for an additional 12 hours before you have to change it. You have some pretty detailed settings in the alert section of the app as well, which is nice. Something that is not very customizable is the direct watch settings, in fact, there are absolutely none. I would love to see that in the phone app to where you can mirror your phone settings for alerts on your watch. For example, if you are having a high blood sugar that is refusing to come down your watch goes off every 15 minutes even if you've hit the OK or dismiss buttons on your watch and or phone. I have my alerts on my phone set up to where they don't continually go off unless it's been high for an hour. If you are sleeping, this is not very friendly. So mirroring settings from the phone to the watch would be helpful!
iOS
Jan 27, 2025
Can’t even login
Recently changed to an iPhone because I liked the idea of having my blood sugar visible on an Apple Watch, but the app doesn't even work on the iPhone! I can get to the point of entering my login information and then the app crashes and will not re-open. I have deleted and re-downloaded several times as well as double checking all settings. I was always told Dexcom worked great on the iPhone, but that is not the case as I never had issues on Android. Beyond irritated and disappointed!
Android
Jan 27, 2025
The app has stopped working. First it stopped sending data to share and now it cannot be installed at all. The app crashes when waiting for bluetooth.
iOS
Jan 27, 2025
Gone Berserk
Used to work just fine then went ape on the last two sensors. Had to actually reboot phone in order for the app to work. Did not realize my sensor had expired and grace period was over. I'm really upset about this. Libre is far better in my opinion
iOS
Jan 28, 2025
Consistently inconsistent at times
When the g7 sensor and app are working well together and properly accepting calibration, the system does well for me as a T1D. Problem is, the performance remains inconsistent, and shouldn't be at this point. I've had to have more than 10 replaced for failure since i started, pretty poor for such a critical medical device Feel like they rushed this to market without getting the tech sorted properly especially with the Bluetooth. If fellow users can make use of the handheld device I feel it performs better especially when doing calibrations. Thought the g7 might eliminate the need to do 8-10 finger sticks a day that I do to achieve a good A1C, but that's not the case. I'm moving to Omnipod5 soon and would not at this point trust the g7 do anything to adjust my insulin. Do better please people rely on your product to exist.
Android
Jan 29, 2025
It won't let me enter the application, and I'm diabetic and I put it on today.
Android
Jan 29, 2025
Actually, the review is not the right channel, but the hotline can't help me. Yesterday, 27.01.25, I got an update to the app. Since then, it's been chaos. The sensor lost connection to the phone and later stopped working. On the recommendation of the hotline, I reset the network, reinstalled the app and now I have an empty app that doesn't re-sync or get the data from Clarity. The hotline is no help.
Android
Jan 29, 2025
Desired: Changing the target range in the line graph. The appearance should be customizable up to 180 mg/dl. For this purpose, values could be automatically entered into the history when the app is opened (and at the same time with a delta of 15 mg/dl).
Dexcom G7 - Product Description
Know your glucose number and where it’s heading with the Dexcom G7 Continuous Glucose Monitoring (CGM) System. Only use this app if you have the Dexcom G7 CGM System.* Before you start making treatment decisions with Dexcom G7, work with your healthcare professional to learn how. The Dexcom G7 Continuous Glucose Monitoring (CGM) System supports more empowered and integrated diabetes management. Its low-profile, wearable sensor provides real-time glucose data to a user’s compatible display device, no fingersticks required.† Dexcom G7 also offers customizable alerts that can help warn of high or low glucose levels, as well as remote monitoring and reporting options that help keep users connected to their loved ones and care teams anytime, anywhere. *To view a list of compatible devices, visit dexcom.com/compatibility. †If your glucose alerts and readings from Dexcom G7 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions. In addition to the accurate performance provided by the Dexcom Sensor, you’ll receive other valuable features: • Share your glucose data with up to 10 followers who can monitor your glucose data and trends on their compatible smart device with the Dexcom Follow app. Share and Follow functions require an internet connection • Clarity Clinic is now integrated into the G7 connections tab, making it easy to share data with your Clarity healthcare team • Now you can log your estimated fasting glucose in the Dexcom G7 app. Regularly tracking your fasting glucose allows you and your healthcare team to identify trends in your glucose levels • Connect G7 Sensor directly to your Apple Watch, giving you the freedom and convenience of real-time glucose readings on your wrist even when you’re not near your phone** • Digital Health app integrations allow you to share your glucose data with third-party health apps and lifestyle devices • Now you can see your health and activity data from connected apps and devices on your G7 trend graph • Add a shortcut so you can ask Siri to read your current glucose value, using a custom phrase • Dexcom Clarity summary insights are integrated into the G7 app, so that you can see both real-time and retrospective glucose insights from the same app Apple Watch: • View your glucose information, trend graph, and alerts right from your wrist with the Dexcom G7 Apple Watch app. Watches require compatible smart device to use app. G7 app features and partner integrations may differ by region. Refer to your user guide for more information. **Compatible smartphone is required to pair a new Dexcom G7 sensor with a compatible Apple Watch. Dexcom G7 users must continuously have their smartphone within 20 feet / 6 meters to utilize the Share/Follow features. Apple Watch is not capable of Share/Follow.
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