57
fair
Disney Cruise Line Navigator | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
30 Reports
30 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
28 Reports
28 Reports
User Feedback
48%
iOS
28 Reports
28 Reports
52%
Android
30 Reports
30 Reports
Disney Cruise Line Navigator - Latest Quality Issues
Android
Jan 17, 2025
There is no search function. The user interface is not intuitive - it took me two days to find the map. The chat function was not reliable. I would like to have the bridge report in the app, and it was not available. It would also be great to have the announcements accessible via the app. It was good, but not great. Could be so much better with some minor tweaks.
iOS
Jan 17, 2025
Bugs
Chatting app doesn't always work. Sometimes the app will refresh by itself and reset the daily schedule so you have to rescroll down to where you are at in your day.
Android
Jan 18, 2025
Hard to access on board the ship unless you buy an Internet package at 27 dollars a,day per device kept telling me I wasn't logged i to the Internet because I didn't purchase a package so a bit disappointed really
iOS
Jan 19, 2025
Navigating the ship app
The app isn't the easiest to navigate. Perhaps a guide to assist on how to use the app or a guide on the ships tv to assist you PRIOR TO ARRIVAL!!! (At least a sample one as itinerary changes with the key services of the days main events)
Android
Jan 19, 2025
Disney needs to have a tutorial available on their cruise website and have it available in your cruise stateroom on how to use the app as it is not intuitive. Disney should have 1/2 sessions on the 1st and 2nd on the ship for passengers to ask questions. Disney should tell everyone that the app chat functions don't work on Disney islands A lot of information is available in their app, but you need to keep exploring to find it
Android
Jan 19, 2025
For days I cannot add activities because I get an error.
Android
Jan 21, 2025
Did not work, fails immediately with wrong info, takes longer to fail with correct info. 2 days working with guest services and Disney cruise IT team. Can't check any events or where you eat dinner without the app.
Android
Jan 25, 2025
A bit buggy and the messages don't always come through in the app
iOS
Jan 27, 2025
Disney cruise app
I found the app very frustrating. Multiple times my phone would freeze in the app and I'd have to reboot my phone. On the ship I couldn't get the daily activities. It needs improvement.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board! When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more. When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise! AT HOME Get Ready to Cruise · Retrieve your reservation so you can review details including required documents, make payments and more. · Use My Online Check-In to fill out your cruise documents and register kids for youth clubs. · Explore activities and entertainment. · Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Keep or change your dinner Seating assignment. · Add or edit Vacation Protection Plan and Ground Transportation. · View your Air Transportation. · Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. ON BOARD THE SHIP Enhance Your Experience · View onboard activities across your entire voyage. · Plan your day, from shows to shopping. · Review your ports of call and at-sea days. · Read details about activities that interest you. · Check menus before dinner—kids’ menus too—and easily access your dining schedule. . Check out the latest offers and specials. · Save favorite activities in one convenient list. · View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Find Disney Characters throughout the ship. · For assistance, visit our new Help Center. Know Where to Go · Explore your ship deck by deck, from bow to stern. · Find locations of the activities you want to do. Stay in Touch · Use Onboard Chat to stay connected to your family, friends and shipmates. · While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. · Use our wide array of Disney emoticons to express yourself as you chat. Download the Disney Cruise Line Navigator and get started! Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature. Privacy Policy: https://disneyprivacycenter.com/ Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/ Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/ Terms of Use: https://disneytermsofuse.com Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
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