Quality degradation at Disney Cruise Line Navigator  
Users report higher volume of Quality Issues than usual
33
poor

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
35%
Android
19 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
36 Reports
User Feedback
65%
iOS
36 Reports
35%
Android
19 Reports
Disney Cruise Line Navigator - Latest Quality Issues
iOS
Nov 14, 2024
Poor connection
Only my wife and or I could be on it at the same time so it made it hard to messaging each other hard
Android
Nov 15, 2024
Information for ship activity was good and well laid out. Delay in messages occasionally.
Android
Nov 15, 2024
The app needs a search feature. We were not able to access maps once on the ship. It seems pretty buggy and was telling us we not connected to the wifi when we were. We were not able to book anything in the app once on the ship, if we wanted to add any reservation/paid experiences we had to visit guests services or port excursions. If the phone locks/goes to sleep the app refreshes to the home screen.
Android
Nov 16, 2024
Messaging is inconsistent at best, [name]
iOS
Nov 16, 2024
Fantasy DCL App Feedback
Just got off a six day cruise on the Fantasy. I was very disappointed with the DCL app. We had connectivity issues on the ship all week and couldn't reach family members via the chat function while we were on the islands. When the messages did go through they were hours late. The app did work fine for the activity schedule but if you expect your guests to use this app and be satisfied with it you have a lot of work to do. WDW killed the guest experience when they forced us to use My Disney Experience to do everything. That app is difficult to use too. I hope DCL limits the offerings on their app. If you have plans to expand it, then you better make some infrastructure improvements so that guests aren't frustrated and then make choices to sail with someone else.
iOS
Nov 18, 2024
Chat needs work
On our most recent sailing on the Dream, we experienced a lot of problems with chat messages not being delivered reliably. That caused trouble coordinating activities with our family.
iOS
Nov 18, 2024
Glitchy app
I went on the Disney Wish and the app was unusable for the first day, which was a huge bummer because so much is tied to the app. I feel like I missed out on a lot of activities because of it. It put a damper on an otherwise wonderful experience.
Android
Nov 18, 2024
I had this app up until a few days ago and now suddenly my phone no longer supports this app. Horrible experience
Android
Nov 20, 2024
Doesn't work at home. Every time I clicked on plan the cruise at home it always looped back to log-in page.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

 When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! 

 To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

 AT HOME

 Get Ready to Cruise

·     Retrieve your reservation so you can review details including required documents, make payments and more.

·     Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

·     Explore activities and entertainment.

·     Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

·     Keep or change your dinner Seating assignment. 

·     Add or edit Vacation Protection Plan and Ground Transportation. 

 ·     View your Air Transportation.

 ·     Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. 

ON BOARD THE SHIP 

Enhance Your Experience 

·     View onboard activities across your entire voyage. 

·     Plan your day, from shows to shopping. 

·     Review your ports of call and at-sea days.

·     Read details about activities that interest you. 

·     Check menus before dinner—kids’ menus too—and easily access your dining schedule.

.     Check out the latest offers and specials. 

·     Save favorite activities in one convenient list. 

·     View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. 

·     Find Disney Characters throughout the ship. 

·     For assistance, visit our new Help Center.



Know Where to Go

·     Explore your ship deck by deck, from bow to stern.

·     Find locations of the activities you want to do.

 

Stay in Touch 

·     Use Onboard Chat to stay connected to your family, friends and shipmates.

·     While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. 

·     Use our wide array of Disney emoticons to express yourself as you chat.

 

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Terms of Use: https://disneytermsofuse.com 

Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
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