50
poor

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
21%
Android
11 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
41 Reports
User Feedback
79%
iOS
41 Reports
21%
Android
11 Reports
Disney Cruise Line Navigator - Latest Quality Issues
iOS
Mar 22, 2025
App is not user friendly
I use a password keeper to keep my passwords secure, and yet this app…this ONE app…is the ONLY one that doesn't allow me to copy and paste my password from my keeper app into this one. And please don't tell me this is for “security” because my banks, credit cards, etc. all allow this simple, modern feature. This is another example of the small things that Disney does that annoy and frustrate while charging a premium. Please fix this before we go on our cruise so I don't have INSECURELY write down my password to access this app on the ship.
iOS
Mar 22, 2025
More tab
Would be a 5 start but as you can't access as nothing loads. Will increase back to a 5 once that works.
Android
Mar 23, 2025
To enter in birthday, the app makes you use monthly calendar without any way to jump years. I had to scroll left 600 times. My wrist is cramping.
iOS
Mar 24, 2025
Great app…lots of glitching
The app was everything we needed to plan activities, have up to date notifications and announcements and communicate with family and friends. However, the app kept glitching and kicking us out or at times not delivering messages. It was at random times and with Apple users and android users. Other than that, it was great!
Android
Mar 24, 2025
in order for me to list my birthday I literally have to scroll about 400 times instead of just inputting the dates. In addition it listed my wrong birthday after I created account. I had to deactivate my account and then could not reactivate. I called the support line and it was an hour and 20 minute wait with no option to call you back. Horrible experience.
iOS
Mar 26, 2025
Needs a ship wide map
Missing map
iOS
Mar 29, 2025
Not reliable
Can not handle the influx of people trying to check in and book experiences when they open. Extremely unreliable on board. Received messages to pick up children from kids club 48 hours later on board.
iOS
Mar 29, 2025
Uncharted adventure
Great app, very helpful but the princess and the frog on the uncharted adventure broke every screen we tried.
iOS
Mar 29, 2025
Another crummy Disney app
As usual, Disney just cannot seem to figure out mobile apps. Crashed constantly, very basic in terms of what it could do, and the messaging wasn't very reliable. Super frustrating. 3 stars only because without it, you'd be stuck paying a ton for WiFi.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

 When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! 

 To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

 AT HOME

 Get Ready to Cruise

·     Retrieve your reservation so you can review details including required documents, make payments and more.

·     Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

·     Explore activities and entertainment.

·     Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

·     Keep or change your dinner Seating assignment. 

·     Add or edit Vacation Protection Plan and Ground Transportation. 

 ·     View your Air Transportation.

 ·     Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. 

ON BOARD THE SHIP 

Enhance Your Experience 

·     View onboard activities across your entire voyage. 

·     Plan your day, from shows to shopping. 

·     Review your ports of call and at-sea days.

·     Read details about activities that interest you. 

·     Check menus before dinner—kids’ menus too—and easily access your dining schedule.

.     Check out the latest offers and specials. 

·     Save favorite activities in one convenient list. 

·     View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. 

·     Find Disney Characters throughout the ship. 

·     For assistance, visit our new Help Center.



Know Where to Go

·     Explore your ship deck by deck, from bow to stern.

·     Find locations of the activities you want to do.

 

Stay in Touch 

·     Use Onboard Chat to stay connected to your family, friends and shipmates.

·     While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. 

·     Use our wide array of Disney emoticons to express yourself as you chat.

 

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Terms of Use: https://disneytermsofuse.com 

Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
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