42
poor
Disney Cruise Line Navigator | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
25 Reports
25 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
40 Reports
40 Reports
User Feedback
62%
iOS
40 Reports
40 Reports
38%
Android
25 Reports
25 Reports
Disney Cruise Line Navigator - Latest Quality Issues
iOS
Feb 22, 2025
Horrible
Nothing in the app works and is constantly loading and unable to load.
iOS
Feb 22, 2025
Zero Load Testing Done
I am baffled by these high star reviews. My cruise reservation loads 50% of the time. Getting into my Plans/Itinerary is about 10% of the time. This app is in a constant state of Loading or giving an error that says ‘it can't load'. I have it updated to current version, new phone, new software update, will hard close. It's not me, it's you. Side note: this is the first time I've taken the actual time to review an app. It's that bad.
Android
Feb 22, 2025
Barely connecting
Android
Feb 22, 2025
Freezing when trying to use the online scavenger hunt
iOS
Feb 24, 2025
Unstable
App froze or went offline multiple times. Relying solely on it led to long moments of being in the dark on deadlines.
Android
Feb 26, 2025
Forever dropping off wifi and needed resetting.
iOS
Feb 26, 2025
Nicci Van Der Merwe
Didn't seem to work at times, very confusing
Android
Feb 27, 2025
Didn't refresh when itinerary changed while on the cruise. Also would be helpful to have a map of lookout and castaway available on the app as navigating a new island is challenging with little signage.
iOS
Feb 28, 2025
WiFi
WiFi was terrible could not communicate with family so we would be across the room at the same time event and could not find each other. Could not download photos till we docked at the end of the cruise.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board! When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more. When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise! AT HOME Get Ready to Cruise · Retrieve your reservation so you can review details including required documents, make payments and more. · Use My Online Check-In to fill out your cruise documents and register kids for youth clubs. · Explore activities and entertainment. · Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Keep or change your dinner Seating assignment. · Add or edit Vacation Protection Plan and Ground Transportation. · View your Air Transportation. · Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. ON BOARD THE SHIP Enhance Your Experience · View onboard activities across your entire voyage. · Plan your day, from shows to shopping. · Review your ports of call and at-sea days. · Read details about activities that interest you. · Check menus before dinner—kids’ menus too—and easily access your dining schedule. . Check out the latest offers and specials. · Save favorite activities in one convenient list. · View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. · Find Disney Characters throughout the ship. · For assistance, visit our new Help Center. Know Where to Go · Explore your ship deck by deck, from bow to stern. · Find locations of the activities you want to do. Stay in Touch · Use Onboard Chat to stay connected to your family, friends and shipmates. · While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. · Use our wide array of Disney emoticons to express yourself as you chat. Download the Disney Cruise Line Navigator and get started! Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature. Privacy Policy: https://disneyprivacycenter.com/ Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/ Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/ Terms of Use: https://disneytermsofuse.com Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi
All intellectual property rights, including trademarks and word marks, are the property of respective owners