Quality degradation at Disneyland®  
Users report higher volume of Quality Issues than usual
54
fair

Disneyland® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
104 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
82 Reports
User Feedback
44%
iOS
82 Reports
56%
Android
104 Reports
Disneyland® - Latest Quality Issues
iOS
Feb 26, 2025
Friends go without me
I had two reservations booked and assumed one of them was for tomorrow. Nothing available so 12 friends go without me.
Android
Feb 26, 2025
The Magic Key banner doesn't load consistently. Using Galaxy S25 Ultra
Android
Feb 27, 2025
The app does not have navigation capability. Location of attractions is general. No back button
iOS
Feb 27, 2025
STOP ADJUSTING MY SCREEN BRIGHTNESS!!!
STOP ADJUSTING MY SCREEN BRIGHTNESS!!! Are you trying to blind me?
Android
Feb 27, 2025
Your map sucks, the app sucks. Scrap it and start over after you fire your app team. Very fruststing!
iOS
Feb 27, 2025
Anonymous Visit?!
Asks me way too many questions when signing up with my existing Disney+ account. “We just want to know a little more”. No, you want to know everything. Next time add SSN and health insurance related questions, too.
iOS
Feb 27, 2025
Menus not loading
Trying to mobile order food and the menu failed to open at any restaurant despite being on WiFi or when using strong cellular service. Very disappointing because can't even see the menu without starting an order
Android
Feb 27, 2025
Tha app is kind of clunky and not intuitive. And EVERYTHING NEEDS THE APP. I can't even order food from carts or places without it. So dumb. Can't I just order and pay?! Not to mention, you can only make 1 multi pass reservation at a time! I can't plan my day around 1 reservation evey 2 hours!!! Everything needed an app and a reservation!!! It kinda killed some of the joy of just going because it's trying to force you to plan instead of experience.
Android
Feb 27, 2025
The app is great in the park though sometimes I think it's a bit busy and wish it was more to the point so I'm not stuck on my screen while I'm at the park.
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more!

Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit.
Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more.
Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more.
Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out.
Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.
Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability).
View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. †
Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!
Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.
A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive!
 Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.
The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.

*U.S. and Japan residents only.

**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!

You’ll still need to show a valid Annual Passport card for Passholder discounts and more.

†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.

Terms of Use: http://disneytermsofuse.com/
Privacy Policy: https://disneyprivacycenter.com/
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
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