65
fair
Disneyland® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
129 Reports
129 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
110 Reports
110 Reports
User Feedback
46%
iOS
110 Reports
110 Reports
54%
Android
129 Reports
129 Reports
Disneyland® - Latest Quality Issues
iOS
Nov 16, 2024
Pixar hotel
Really bad check in. Waited an hour as they told me room wasn't ready because it hadn't been inspected. Later, when I complained that everyone had cleared out and I was still waiting, I was told there was a glitch and my room was actually ready. Got to room and no coffee/cups etc. Glad I waited for the inspection. Bell hop was terrific. Just check in process leaves a lot to be desired.
iOS
Nov 16, 2024
Pass does not load
This pass will not load it bad
Android
Nov 16, 2024
Overall, the app was fairly useful. But I have two major problems with it. When booking a lightning lane while I had multipass, it showed a "next available time" - however, I had no option to book it out further ahead of time, despite the implication that there were multiple times I could book it at. And when trying to order food, the View Menu screen didn't have an option to filter by what's currently available. The only way to find that out was to start a new order. Functional, but not great.
Android
Nov 17, 2024
Poorly designed for spotty reception. It's hard to get signal in the park and I'm annoyed that the app wants me to log in just to see show times.
iOS
Nov 17, 2024
Confused and no help
Two hours on this stupid app and I still can't get my kids ticket to link. Horrible service and the park opens in a few hours.
iOS
Nov 17, 2024
Bad experience
I spent 2.5 hours just getting tickets. After buying there was no prompt for the app which made me spend another hour figuring that out. I had to walk into the hotel to have someone show me how to navigate it all as App is not intuitive. I bought lightening pass and there are 5 clicks on my page to use it that timed out making it unusable several times (I took screen shots) meanwhile the whole day is dependent on my battery life of my phone which is nearly gone because I spent 3 hours getting tickets and apps. Not worth the $$$. The elderly in my group couldn't navigate it at all. I'd like a refund of something it was that bad.
Android
Nov 18, 2024
Ticket purchase function not working on disneyland app.
Android
Nov 19, 2024
Still waiting for my app to update from the Halloween version. Can't even see ride length times.
Android
Nov 19, 2024
Why are there two apps? I'm so confused. Difficult to figure out how to link my tickets
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more! Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit. Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more. Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more. Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out. Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations. Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability). View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. † Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more! Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you. A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive! Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks. The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more. *U.S. and Japan residents only. **Legacy Passholders: Don’t forget to bring your Passport and valid photo ID! You’ll still need to show a valid Annual Passport card for Passholder discounts and more. †Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy. Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases. This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel. Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases. Terms of Use: http://disneytermsofuse.com/ Privacy Policy: https://disneyprivacycenter.com/ Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/ Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
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