Quality degradation at Disneyland®  
Users report higher volume of Quality Issues than usual
44
poor

Disneyland® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
115 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
94 Reports
User Feedback
45%
iOS
94 Reports
55%
Android
115 Reports
Disneyland® - Latest Quality Issues
Android
Dec 13, 2024
Highly recommend for getting around the park, ordering food for faster mobile orders, and finding where things will be and what times. Only complain is that the map won't load all the time which is personally the biggest feature.
Android
Dec 14, 2024
I feel forced to use this app. It constantly has various issues such as crashing, freezing, and just being unreliable.
Android
Dec 14, 2024
Not user friendly complicated no fluid instructions if your not app savvy
Android
Dec 14, 2024
Crashes, slow to update wait times.
Android
Dec 15, 2024
Terrible functionality. Inconsistent. Uses AI 👎
Android
Dec 16, 2024
Keeps crashing on me.
Android
Dec 16, 2024
This app is useful and useless. As someone who has recently went to disneyland in years, this app was terrible. I get that they're tryna get with Tecno savy thing but dam this app feels undeveloped compared to the other theme park apps. It's buggy when using the lightning lane, sometimes doesn't even put what time slot you booked on the home page so you have to go look for it. The update of the wait times for the rides don't get updated so were very inaccurate. The only thing good about the app-
Android
Dec 17, 2024
Absolutely terrible, I have tickets and can't reserve my days, book fast passes or anything on here.
Android
Dec 19, 2024
it works OK. but is pretty messy and difficult to find things. there used to be a map that showed wait times, but we couldn't find it. The attractions aren't listed in any particular order, so have to scroll through them all to find what you want wait times on. there's too much focus on "favourites", but it LIMITS how many favourites you can have as well. we couldn't find a full list of attractions, or a full list of those that were closed. the app really detracts from the DL experience
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more!

Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit.
Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more.
Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more.
Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out.
Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.
Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability).
View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. †
Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!
Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.
A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive!
 Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.
The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.

*U.S. and Japan residents only.

**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!

You’ll still need to show a valid Annual Passport card for Passholder discounts and more.

†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.

Terms of Use: http://disneytermsofuse.com/
Privacy Policy: https://disneyprivacycenter.com/
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
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