70
good
Doctor On Demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
41%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
61 Reports
61 Reports
User Feedback
59%
iOS
61 Reports
61 Reports
41%
Android
43 Reports
43 Reports
Doctor On Demand - Latest Quality Issues
iOS
Mar 21, 2025
find support ELSEWHERE you won’t regret it
my provider here is so great and we've been working together for over a year now. apparently there were changes about how much dr on demand would charge me and while i was reassured this issue would fixed and i'd be refunded post- appointment, i was NOT! instead of paying $9 a visit, they started hitting me with $99 for each visit and my insurance company wasn't even seeing a claim submitted… when i tried taking up the issue with dr on demand support, it took OVER A MONTH to even get a response. i was given one that was generic and didn't even resolve my issue. nothing makes mental health worse than $200 in unexpected charges vs $18! i love my psychiatrist however will be forced to find support elsewhere. save your time, save your energy. don't even bother here.
Android
Mar 22, 2025
Just waited over an hr for my appointment, and now I am being told to reschedule?!?! So, I waited for an hr, called twice while waiting, and let them know what was going on. The first time, I was told to just wait longer the second time they just said no problem just hang up. I waited an hr!!!! Why would I try again?
iOS
Mar 23, 2025
Be careful they also scam
I put my insurance info in and they told me I was 100% covered. I had 3 visits then find out I'm not covered at all like they told me and now they say I owe and sent to collections. They shouldn't even check insurance if they can't do it right. But you can't tell someone they don't have to pay and then after say they owe all of it. (That response is a lie, you don't care at all because I've been calling to discuss and get you to make it right, I talked to someone 2 days ago actually and guess what you don't care, you're still trying to stick me with your mistake and make me pay. You're even sending it to collections so you don't care stop lying)
iOS
Mar 27, 2025
Third world Dr. Third world service
My son was sick in the middle of the night, we wanted to save him a trip to the ER. Sat waiting for 2 hrs to watch an Indian guy read on camera for 10min and never speak to us.
iOS
Mar 27, 2025
NEVER use them
Use a different service like Amwell. I have used them a few times. They don't charge the copay upfront which I don't like. I usually pay the bill through UHC because I feel it's safer. It's been over 2 months on one bill since I've paid and they are still sending me invoices and texts about paying my bill. Harassing me non stop. I call and they said ok we'll look into this and ignore the bills for now but they don't and start right back on it. I'm getting ready to file a complaint against them. Developer emailed me and no surprise there was not answer. Find a different virtual service.
iOS
Mar 27, 2025
Used to be great
I love the convenience of the Doctor on Demand App, but they recently made big changes and it is literally half as good as it used to be. You used to be able to access everything through the app. Now you have to call if you want to see your preferred provider and labs are not accessible. I'm very frustrated and unhappy with the changes. Why did they make the app worse? Do better Dr on Demand. 😕
iOS
Mar 29, 2025
Na
For mental health related I think your better off with BetterHelp or something. I spent 600 bucks for two doctors to tell me incorrect diagnosis
Android
Mar 30, 2025
this is my 3rd time that I family member needed to speak with a Dr and their systems had issues with a profile. first time I waiting 30+ days for someone from support to call me back then finally someone in customer service fixed it. ( that was with me calling over and over) now system issue with processing insurance information on app and on their side. they can't even add policy on their side. 12 hours called over and over but no one calls back. been using this for 10yrs but last year Dev Ops
Android
Apr 1, 2025
wait over 30 minutes tell me the doctors ready only to get a black screen when they connect with no audio so I can't have my visit. I try to the before doctor assessment only to have it repeat the same question over and over without advancing. the I am told when I get an appointment they need to record it with ai. so I ask to turn it off they say they can't. also got to the point where it was my turn and wait for the doctor to review my records to sit at that screen for over 30 no doctor
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit. Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities. From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided. Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider. Here are some examples of how we can support your full mind and body health: -Cold & Flu -Urinary Tract Infections -Sinus Infections -Acne, Rashes & Skin Issues -Screenings for High Cholesterol, Diabetes & Thyroid Issues -Headaches & Migraines -Allergies -Depression -Stress & Anxiety -Grief & Loss -Prescription Refills Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER. You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. Below are some frequently asked questions about our app: When are doctors available? Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week. Is insurance accepted? How much does a visit cost? Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. Who are the doctors? Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties. How does it work? Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are. What can you treat? From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy. This service is available nationwide, in all 50 states and the District of Columbia.
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