Quality degradation at Doctor On Demand  
Users report higher volume of Quality Issues than usual
23
poor

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
195 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
133 Reports
User Feedback
41%
iOS
133 Reports
59%
Android
195 Reports
Doctor On Demand - Latest Quality Issues
iOS
Nov 17, 2024
Garage
They changed the whole app and now you it tells you it's a five minute wait and 90 minutes later your still waiting. Support doesn't know what they are doing. Scheduled an appointment for four hours later with a doctor who can't work in my state. So two days later and still can't get help. So much for being “on demand.”
iOS
Nov 17, 2024
Waiting 30 plus min for a doctor virtually
I am not even sure if I did this right but the virtual appt says to wait because doctor is on another call with another patient. Been waiting for 36 plus miniatures . Same day I was kept on waiting till 1:30 for doctor in so called waiting area online virtually. As from 12:00 to 1:30 as I had a fever and coughing and spitting up head pain I was kept waiting. So I called a teledoc and they saw me in less then 15 min. I had to pay 49$ and got prescription ! Wasted my headache with this company and. Doctor on demand was free with my insurance maybe that's why I wasn't important enough. Never again for me
iOS
Nov 17, 2024
Bad Update
This is such a great service, but your recent update messed up so many things in my account. Insurance wasn't listed correctly, payments were not correct, and my children got mixed up with me during the change. Very bad. It's way more difficult to use now. Please fix it.
iOS
Nov 18, 2024
DOCTOR NEVER SHOWED
Appointment was set for 1:30. I waited nearly two hours before I gave up and closed out of the app. The entire time the photo of the Dr. remained and said “Your provider is finishing another appointment. Thanks for your patience.” No customer support on the weekends so I just got a generic “We'll get back to you in 24 hours” response. What an absolute waste of a company and my time. Will never be using again.
iOS
Nov 18, 2024
Broken
-Can no longer pick your provider -Complete medical visit history not shown -Prescriptions not shown -Staff unaware of app functionality -Staff unresponsive Been using Dr. On Demand for a year and a half and it was perfect. Did everything that I wanted it to do. It's completely useless now. I will be deleting my account and searching for another app.
iOS
Nov 18, 2024
Saw a provider for upper respiratory infection/ red sore throat
The Nurse practitioner that I saw was very young. She seemed very inexperienced. She prescribed me a very wimpy dose of 100 milligrams of doxycycline for a five day supply. I was told that a typical prescription would be 300 milligrams twice daily for 7 days. Dr on demand provider was not helpful and did not want to prescribe antibiotics. I had to return to see another physician four days later. I had a 100 degree fever for 6 days. Only after seeing the other doctor's office did I start feeling better. She told me that my throat was extremely red and that I needed stronger antibiotics and a shot. I felt better a few hours after the shot.
Android
Nov 19, 2024
Used to be the best teledoc app. Now they "updated their look" and the entire app is broken. Appearances aren't worth sacrificing function. Especially for Healthcare. Extremely upset about the update.
Android
Nov 19, 2024
Update does not work!
Android
Nov 19, 2024
I tried to schedule an appointment this morning. I received notifications that the appointment was starting and to open the app, however there was no appointment or way to join. I'm left confused and frustrated.
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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