Quality degradation at Doctor On Demand  
Users report higher volume of Quality Issues than usual
55
fair

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
79 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
88 Reports
User Feedback
53%
iOS
88 Reports
47%
Android
79 Reports
Doctor On Demand - Latest Quality Issues
Android
Feb 21, 2025
So far a good experience except that my upcoming appt was not displaying in the app. I had to join from my cpu latest min to be able to join in.
iOS
Feb 22, 2025
Unreliable and poor customer service
The application works when it wants to work and no one for tech support answers
Android
Feb 23, 2025
Absolutely slow
Android
Feb 23, 2025
App does not work anymore and gives just blank screens.
Android
Feb 23, 2025
I was looking for a primary healthcare doctor for check-up and screening and wasted a lot of time registering on this app to find out that their "doctors" are not real doctors, in fact I didn't see any real doctors listed in a search that returned over 30 results. I don't know how they are able to get away with this type of scam.
Android
Feb 24, 2025
Truly awful. I scheduled an appt & both me & my provider had tech difficulties. I decided to try leaving and rejoining the call, but there was no way to rejoin. The appt immediately disappeared from my profile and the provider had to cancel it. I had to schedule a new appt for a week later but the appt disappeared from my account before I could even join ahead of the start time. It reappeared 10min after the start time but I was in the waiting room for 30min & the provider still hadn't joined.
iOS
Feb 25, 2025
Nathan
This app used to be great, but they took away the feature to schedule an appointment with your preferred provider, so now you have to see a different and new doctor each time.
Android
Feb 26, 2025
Did an update and now I can't hear the doctor or they can't hear me
iOS
Feb 27, 2025
Terrible service
Doctor very late to appointment, did not send lab work and prescription to lab and pharmacy as promised, verbally gave wrong directions for prescription, no way to directly contact them via chat, NO CHAT SUPPORT - all messages went totally unviewed and unanswered besides the automated response at beginning. Terrible app and service, would not recommend to anyone.
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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