65
fair

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
35%
Android
62 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
114 Reports
User Feedback
65%
iOS
114 Reports
35%
Android
62 Reports
Doctor On Demand - Latest Quality Issues
iOS
Jan 26, 2025
Don’t like the changes
I can't make a regular doctors appointment because I have a strep throat. I don't like the changes this app has made
iOS
Jan 26, 2025
Quick and convenient treatment
Exceptionally quick and convenient care for simple illnesses, lab test referrals, and prescription renewals. I wouldn't use this app for complex diagnoses or mental health - I tried 3 DOD therapists in 2021-2022 and all missed issues that were very obvious to other providers.
iOS
Jan 27, 2025
Pointless
I spent two minutes on the phone answering basic questions, only to be told I need to go get a test, one that they're not even paying for. Seriously? The whole thing feels like a waste of time and effort. It makes no sense to spend any amount on this service yet!
iOS
Jan 27, 2025
Switching back to teledoc
I had horrible service on this app with a no show doctor. Emailed support and never heard back. Had one fine appointment but my pharmacy had a question for the doctor in my prescription and I could never reach her back. I sat on hold for half an hour and went in support messages on the app and never heard back. I set an appt w new doctor who got on for four minutes, said he couldn't help and billed me. Would highly recommend teledoc over this, I never had these problems with them
iOS
Jan 28, 2025
Scam
This is the setup it's okay for them to charge you $54 if your late or cancel your appointment okay their time is valuable. Now… if you wait on them 20-30 minutes an hour 5 hours 10 hours 23 hours and cancel YOU GET CHARGED $54… customer support never answers just leave a message straight SCAM they never wanted to simply implement an option where if your healthcare doctor or whatever the title doesn't come on in 30 minutes plus your able to leave and rebook of course they never implemented that it's a tactic so they can make more money
Android
Jan 28, 2025
I'm not able to go face to face with my provider since the recent update. It is frustrating and needs to be fixed.
Android
Jan 28, 2025
Imposible to Log In or Sign In .
Android
Jan 29, 2025
By the far worst doctors to see, had issues with doctor appointments and worst of the worst psychiatrist, these doctors make me open my eyes and realize why should I even see doctors anymore, over all -5 out of 10, forgot to mention I get stopped and get told to go back to work in the middle of my treatment and my provider says I didn't follow up with my visits when there were clearly a bug going on with the app, no doctors care about u, only care for a paycheck
Android
Jan 29, 2025
My experience is not with the app but how they do business. Although my insurance completely covered my appointments, they still charged me five times and I had no idea until I checked my EOB. Event then, they took 6 months to refund me and did it only after I said I'll get a lawyer. They are a very shady business.
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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