25
poor
Dott – Unlock your city | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
141 Reports
141 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
71 Reports
71 Reports
User Feedback
33%
iOS
71 Reports
71 Reports
67%
Android
141 Reports
141 Reports
Dott – Unlock your city - Latest Quality Issues
iOS
Jan 27, 2025
Horrible experience:
Whoever is reading this, be warned, the site charges 1 pound for unlocking the electric bike, I try to unlock it by paying with Apple Pay, it says error and this payment is not completed try again. I keep trying until it works and I set off, I ride for around 10 minutes and I go home to see on my phone that for the unlocking charge they took 2.74 and for the riding charge they took 4.44 bear in mind the 27 p per minute means that they should have charged me 2.70 so they overcharged me and made the journey cost around 4 pounds more than it should have. Seriously disappointed.
iOS
Jan 27, 2025
Only broken scooters
I live in Potsdam and I almost always have broken scooters that neither switch on nor, if they do switch on, are broken and unsafe.
Android
Jan 27, 2025
Really bad availability, can never find anything when I need a vehicle!
Android
Jan 28, 2025
Can't log in, won't send verification SMS
Android
Jan 28, 2025
For me, that was it with Dott. I can only agree with what the previous speakers have said...absolutely worse than Tier. For me, the timer always starts for 3 seconds before the vehicle starts. To me, it's a bit like a rip-off. Sometimes the vehicle just turns off while driving...no refund.
Android
Jan 28, 2025
After entering the phone number, the only message that appears is "Something went wrong." The chatbot is catastrophically bad, there is no other way to contact them. Such bad service is really rare!
Android
Jan 29, 2025
Since the app replaced Tier, which I used every day for several years, finding a charged scooter is almost a miracle. Not only are there completely discharged scooters everywhere and for a long time, but the ones shown on the app have less battery than the app shows. What's more, the scooters that have reported a failure have been standing untouched for several weeks.
Android
Jan 29, 2025
3 vehicles in a row had the brake permanently activated
Android
Jan 29, 2025
It's impossible to pay. It doesn't accept any credit cards because it made a mistake!
Dott – Unlock your city - Product Description
Download the app, spot a nearby Dott scooter or bike and ride in the great wide open – your way. Meet Dott Our affordable, convenient and safe rides make green travel an easy choice for people in Europe. Just sign up, ride freely through traffic jams and arrive at your destination on time – for a fraction of the cost of a taxi or car share. How it works Our brightly colored vehicles are convenient, climate neutral and available 24/7 to quickly zip you where you want to be. To get started: 1. Download the Dott app 2. Open the map to find a nearby vehicle 3. Scan the QR code to unlock – and you’re off! Pro tip: Select a pass or discount after unlocking to save on your ride. To end your ride: 1. Open the app 2. Find a dedicated parking spot on the map 3. Continue on your day! Save with a Dott pass or pay per ride Choose your preferred discount right before you start a ride to save on travel. Explore Dott passes to save per day, week or month — or just pay as you go for now and choose one next time you ride. You can pick from promos you’ve added, referral bonuses you've earned, or limited-time local deals – it’s up to you! Safety first Take care of yourself and others when on the move: * Ride in bike lanes or on the road * Always park in dedicated parking areas * Protect your head – wear a helmet * Keep your eyes on the road * Check out our FAQs for more tips under Help & contact in the app Why choose Dott? We’re on a mission to free our cities with clean rides for everyone. With our affordable and accessible rides, we’re driven towards making the places we call home less polluted and congested. By switching up your travel today, you’re making a positive impact on generations to come. Ride with Dott whenever you're: * Meeting a friend for dinner * Commuting to work * Heading to class * Going on a date * Exploring your city on your day off, or sightseeing in other countries Where you’ll find us Dott is currently available in 7 countries across Europe and counting. Want to see Dott in your city? Drop us a line at support@ridedott.com. Happy riding!
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