0
poor

DOT Billetter | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
29%
Android
16 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
39 Reports
User Feedback
71%
iOS
39 Reports
29%
Android
16 Reports
DOT Billetter - Latest Quality Issues
iOS
Nov 15, 2024
No option to change language
Apparently available in dansk and English but no option to change to English when clicking sprog- not super helpful if you don't speak/read Danish
iOS
Nov 16, 2024
Language option broken
The app might be great, but I can't change the language to English. When I select "sprog" in the options, it brings up a page titled "Sprog" and does not load the page any further. Currently using the most up-to-date version of the app on iOS 18.1 on an iPhone 11.
iOS
Nov 16, 2024
Cannot receive SMS
I cannot receive sms to my foreign number.
iOS
Nov 17, 2024
Can’t change language to English
Empty page
iOS
Nov 17, 2024
No English language
Unfortunately, the app is absolutely unusable! The language cannot be changed from Danish to English, neither via the ios setting nor in the app! What a pity
iOS
Nov 17, 2024
Useless unless you read Danish!
“Sprog” page is blank - no options to switch languages despite claims you can do so on webpages & online help. Maybe just a glitch but quite a big one for an app promoted by the tourist board!
iOS
Nov 17, 2024
Language Problem
Looks a good app, but stuck in Danish and unable to switch to English (Sprog/Language is blank on the app). Suspect its an issue with the recent IOS update, but not practical to use for English visitors until is fixed
iOS
Nov 17, 2024
English not available
After much research I learned that I needed to change the sprog, only to find it doesn't give any other languages as options. Very disappointing.
iOS
Nov 18, 2024
Language
Go to the Sprog tab to change language and it is blank. Deleted and downloaded several times but no luck. Have seen others have same problem. Ios up to date on phone
DOT Billetter - Product Description
- In DOT Tickets app, you can easily buy commuter cards and tickets for journeys on Zealand, Lolland, Falster and Møn.

- With a commuter card you get unlimited access 24 hours a day to journeys by bus (including the harbour bus), S-train, DSB Long-distance and Regional trains, local railway and Øresundstog in Zealand, Lolland, Falster and Møn. If your commuter card is valid in one or more zones in Greater Copenhagen, you will be offered a Metro add-on allowing you to travel by metro. If you have opted out of the Metro add-on and wish to travel by metro a given day, you can purchase a Supplementary ticket for Commuter Card to gain access to the metro. A commuter card is valid for a period min. 30 days and max. 60 days. A commuter card is a personal card and only valid for the person registered on the commuter card.

- Select your journey by entering your place of departure and arrival, either in the form of a stop, address or place. You can also enter the zones you wish to travel from and to on the map. To allow DOT Tickets to find your position, you have to enable the GPS of your device. Accepting localization (GPS) is voluntary, but it is required if you wish to use the fast purchase buttons, and it helps you to see your location on the map with the validity area on your ticket. If you wish to purchase a commuter card between 2 and 8 coherent zones, you may select the zones by tapping on the interactive map.

DOT Tickets app is developed by Din Offentlige Transport (DOT) and is owned by DOT. DOT ensures the collaboration between DSB, Movia and Metroselskabet to help create a better and more cohesive public transport system on Zealand, Lolland, Falster and Møn.

You can purchase these tickets in DOT Tickets app:
• Tickets with 2-8 zones
• Tickets for more than 8 zones between a departure and arrival zone
• Commuter cards
• Commuter card Metro add-on
• Commuter card DSB 1’ Regional Train add-on
• Bicycle ticket (Short, medium and long)
• Supplementary Ticket for Commuter Card (1 zone)
• DSB 1’ Regional Trains supplementary ticket
• City Pass Small for zone 1-4 (24, 48, 72, 96 or 120 hours)
• City Pass Large for zone 1-99 (24, 48, 72, 96 or 120 hours)
• City Pass X-Large for zone 1-299 (24 hours)
• City Pass West for zone 101-199 (24 hours)
• City Pass South for zone 201-299 (24 hours)

Payment is made by MobilePay or payment card. You can save your payment card details and access them via Touch ID, Face ID or a PIN code chosen by you. In that way, you do not have to enter all card details every time you make a purchase. The payment card details are stored with DIBS.

The following cards are accepted for payment:
- Visa/Dankort
- MasterCard
- Visa
- Visa Electron
- Maestro

About Supplementary Ticket for Commuter Card (1 zone): 
• Supplementary Ticket for Commuter Card is only valid with a valid commuter card
• Select the zone by tapping the map. The zone must be adjacent to the validity area on your commuter card.  
• If you need more zones than 1, you are required to buy a regular ticket with the number of zones and validity area that you need.

NOTE:
Remember to buy your mobile ticket before you start your journey.
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