27
poor
DPD | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
332 Reports
332 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
156 Reports
156 Reports
User Feedback
32%
iOS
156 Reports
156 Reports
68%
Android
332 Reports
332 Reports
DPD - Latest Quality Issues
iOS
Jan 25, 2025
Dpd
Worst delivery service they didnt even ring by buzzer friday and i called them up to try pay extra fir delivery on Saturday they said no. Today i wake up at 10am saying sorry we tried deliveringyour parcel but couldnt reach you why would i not be informed the night before or why wouldnt youleave it in my safe place
Android
Jan 25, 2025
The application is not very helpful, just like the couriers who are useless, always have a problem with delivering the order. There is not even a way to file a complaint about another lying idiot posing as a courier.
iOS
Jan 25, 2025
No stars if I was able to.
DPD must be one of the worst delivery companies out there. In the last 12 months I've had major problems with deliveries and the app doesn't allow you to deal with them. The staff are not helpful, so all in all if you have a problem the app is useless. Do not use DPD if possible, as they come across like a bunch of chancers.
iOS
Jan 25, 2025
Useless
Both the company and the app are infuriating! The app because I have to spend ages trying to find what I want and when I get there I have to shut down my iPad to leave there to access another part of the app, start my iPad up and go back to the DPD app and start over again. And the company drivers are idiots! I have been waiting for an urgently needed delivery and the driver had the gall to take a photo of the corner of the building I live in, couldn't be bothered to walk a few yards the either the front or back door to ring the bell, and just said he couldn't deliver! Add in this is not the first time DPD drivers have done this to me, this was just the most important delivery they have mucked up. Useless company, useless app.
iOS
Jan 25, 2025
NO SURPRISE!!
Sorry we missed you in my email … I have not left my home all day yet you missed me?.. how exactly?.. because you basically could not be bothered to deliver my parcel. I paid for delivery but now I have to collect it!!.. like I said no surprise with DPD.
iOS
Jan 26, 2025
Poor service
Add to the growing list of delivery companies, where the drivers don't follow instructions. Resulting in parcels being left outside, not nothing to try if you live in a flat, leaving in unsafe places even though the sender says the parcel has to be handed to the recipient. And much like the other companies, almost impossible to get them to accept responsibility for lost/stolen parcels.
Android
Jan 26, 2025
What you do on the app won't reflect with the company. Useless.
iOS
Jan 28, 2025
Major fail
Just a dreadful experience for me ! Such a goose chase trying to find my parcels or their whereabouts ! Customer services fob you off what goods an app with such a dreadful infrastructure and terrible drivers!
iOS
Jan 28, 2025
Where is the chat
Truly awful app and company. I just want to speak to someone. They will never be my choice of courier.
DPD - Product Description
The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest. Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels. Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place. You select your preferences and we’ll make sure we follow your instructions every time! 30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away. Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind you. Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK. Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel. In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops. Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address. ***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***
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