41
poor

DSB App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
22 Reports
User Feedback
39%
iOS
22 Reports
61%
Android
34 Reports
DSB App - Latest Quality Issues
iOS
Dec 13, 2024
Choice of seat
I have a pretty big need to weigh my space, but unfortunately I can't do that on the mobile app DSB. Why not? Otherwise, it is easy to buy a ticket on the DSB app.
Android
Dec 13, 2024
It's like getting long onions over your app not working
iOS
Dec 14, 2024
It's OK BUT...
The DSB app works fine as far as I am concerned, but it is a wonder to me that it cannot figure out how to synchronize the trips bought online into the app and vice versa. Likewise, it is not possible to choose your seat when you buy a seat ticket in the app.
Android
Dec 15, 2024
The app lacks the ability to send password to email in case of forgotten password instead of SMS, which is not possible when no mobile number or mobile number has been changed.
Android
Dec 15, 2024
it takes alot of time to load
iOS
Dec 19, 2024
Operation not allowed
Knows my location, so why it can't accept the number, is not explained. Have to stick to plastic rejsekort.
iOS
Dec 20, 2024
Impossible search
Cannot apply for Holsted st to Esbjerg or return
Android
Dec 21, 2024
Cannot create a new profile, as the profile already exists. This cannot be logged in or a new code sent to
Android
Dec 22, 2024
Completely impossible
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information.

In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures.

You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. 

You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB.

You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. 

It is possible to refund tickets and cards in the app following the current rules.

If you experience errors in connection with the use of the DSB tickets and cards, please contact:

DSB Customer Center Tel.: 70 13 14 15

You can also write: https://www.dsb.dk/kundeservice/

Open every day from 7AM-8 PM
Want to improve your unitQ Score by 20% within 30 days?
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