49
poor
DSB App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
52 Reports
52 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
30 Reports
30 Reports
User Feedback
37%
iOS
30 Reports
30 Reports
63%
Android
52 Reports
52 Reports
DSB App - Latest Quality Issues
Android
Jan 20, 2025
why not just use the Rejsekort app which is used for Midttrafik has been told you do not need to go into settings, the gps part finds out for yourself when it is DSB you switch to
iOS
Jan 20, 2025
No DSB 1
Can you really have forgotten that there is a product called DSB 1, the answer is yes. This app offers nothing that is useful if you are one of the DSB customers who pays the most for their ticket. Extremely flawed app development.
iOS
Jan 20, 2025
Too many strollers at Roskilde
Evacuate the trains
Android
Jan 22, 2025
Expectation: Better than Rejsekort app - Reality: Same annoying opaque pyramid scheme-like discount options as RK app. Can't delete my profile. Bad experience!
iOS
Jan 22, 2025
Favorite searches have disappeared
After an update of the App, all my favorite searches have disappeared and I can't see that they can be recreated. I can only set individual stations as favorites but not routes like I could before - e.g. Copenhagen - Valby. Now I have to select the stations individually. I think that's a drawback.
iOS
Jan 24, 2025
Cost me 1k
Works as it should, however often glitches in the time part of checking in, which is what Movia uses to check that your ticket is correct, which meant that I have to pay 1k in fine for a journey where I had paid for ticket. I would not use for other than long journeys on DSB trains.
Android
Jan 25, 2025
The app logged me out and I almost had to pay a fine, because it could not log back in. I tried to log back in, while the ticket controller was telling me he gives me a fine and asking me to show my ID. I was lucky that the third time it reconnected, but the whole experience was awful. Next time I may as well get a fine without any fault of my own, right?
Android
Jan 26, 2025
I use it to check train departures. That works. Otherwise any time I have searched for a trip I get "something went wrong, try again later". Have tried reinstalling but same result. So, pretty much useless
Android
Jan 27, 2025
Three different cards, one of them Revolut, get declined for no reason. Terrible app
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information. In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures. You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB. You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. It is possible to refund tickets and cards in the app following the current rules. If you experience errors in connection with the use of the DSB tickets and cards, please contact: DSB Customer Center Tel.: 70 13 14 15 You can also write: https://www.dsb.dk/kundeservice/ Open every day from 7AM-8 PM
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