poor

DSB App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-11 Points Past 30 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

75%

Android
43 Reports

iOS unitQ Score

iOS User Feedback

25%

iOS
14 Reports

User Feedback

25%

iOS
14 Reports

75%

Android
43 Reports

DSB App - Latest Quality Issues

Android

Mar 27, 2025

The app works fine and is much better than Rejsekort. However, it is annoying that it deleted my payment card without further ado. I was pretty stressed when I had to catch a train this morning, and the app had 'forgotten my payment card'. I linked it again, but this kind of thing has to work.

iOS

Mar 27, 2025

Very good and functional app

The only thing I miss is a map of the zones where my commuter pass is valid. It is indicated in the app which zones the map applies to, but it could be really smart if these zones were visualized on a map. Included in the price of my card are some "free" zones, where I do not travel normally. I can therefore never remember exactly how far my card is valid. For example, it applies in zone 66, and I don't travel there every day, and then I have to google a zone map to find out where it is. It could therefore be a bit of a cool effect to have the reach of the ticket visualized

Android

Mar 28, 2025

Nice promotion, but.... It's probably not enough people who want to sit and swipe, for every single month... to find the exact date of birth at the time of creation. No matter how many attempts I gave it, it was the same helpless attitude. So I just got in touch with a programmer-partner. It didn't take him 15 seconds to see where the fault was. From DSB, I expected a little more. If that's the standard for the basic user interface... How much has safety been relaxed?

Android

Mar 28, 2025

I click on 'Forgot password' and get a page where I have to enter my phone number. But when I have done that, it says that 'the phone number already exists'. Dead end.

iOS

Mar 28, 2025

Works fine normally

The app is good enough, but I can't get into the dsb plus section at the moment

iOS

Mar 30, 2025

Location

Extremely difficult to find a device location. I wait 15 min to buy tickets apps keep searching sharp location but it doesn't work on time. Please focus on that..

iOS

Mar 31, 2025

Always down in 7eleven

Otherwise an ok app, but the membership points are very bad and often go down inside 7eleven, and where else would you use them...........

Android

Apr 1, 2025

It often reports errors when you try to buy a ticket - without telling what goes wrong.

Android

Apr 1, 2025

Shows you longer routes to take when you can find shorter ones.

DSB App - Product Description

DSB app. A part of your journey. Tickets, cards, and traffic information.

In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures.

You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well.   You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB.

You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well.   It is possible to refund tickets and cards in the app following the current rules.

If you experience errors in connection with the use of the DSB tickets and cards, please contact:

DSB Customer Center Tel.: 70 13 14 15

You can also write: https://www.dsb.dk/kundeservice/

Open every day from 7AM-8 PM

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