57
fair
DSB App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
30 Reports
30 Reports
User Feedback
40%
iOS
30 Reports
30 Reports
60%
Android
45 Reports
45 Reports
DSB App - Latest Quality Issues
Android
Nov 7, 2024
like everything else about DSB, it is cumbersome and opaque. Ticket inspectors are traditionally ready with suspicious glances and arrogant remarks and threats of fines when the app once again does not work
Android
Nov 7, 2024
Good app, but can't you make it so that you can check in a bike also when you are going with the light rail? Otherwise, unfortunately, there is no function in having the app instead of a Rejsekort
Android
Nov 7, 2024
You cannot choose a specific seat like on the computer, and you cannot import tickets purchased on the computer
iOS
Nov 9, 2024
Can't log in to iPhone ios18
Has been logged out and cannot log in again. It doesn't fetch the login page. I only get a blank page. Is not on vpn, has allowed pop up. Just weird.
iOS
Nov 10, 2024
Can’t Register Mobile Number on App
Really frustrating, as keep getting an error “Operation not allowed” when trying to register my mobile number on my account on the app. I'm using iOS 18.1. My daughter on an earlier iOS version was able to register without issue. Most inconvenient.
Android
Nov 12, 2024
If the point system worked, I would gladly give more stars, but it doesn't really count,
iOS
Nov 13, 2024
Can't log in to iPhone ios18
Has been logged out and cannot log in again. It doesn't fetch the login page. I only get a blank page. Is not on vpn, has allowed pop up. Just weird. Update: thanks for the reply with suggested solution. Really good style. I couldn't log in because all cookies were blocked in Safari app settings. It shouldn't really be an issue.
iOS
Nov 15, 2024
Is constantly logged out
What's the point of the app consistently logging you out when you have to show your commuter pass? Useless.
iOS
Nov 18, 2024
Good, but miss real-time updates on the next departure
The DSB app is generally a solid and user-friendly solution that makes it easy to buy tickets, plan trips and get updates on delays. The app's design is intuitive, and most features work as they should. However, the app lacks a feature that would make it much more useful in everyday life: the ability to see when the same train or bus arrives next. A feature like this would be particularly relevant for travelers who need to quickly assess whether it is better to wait for the next departure or whether they need to rush to catch the current train or bus. Today, Google Maps offers this feature, which often makes me end up using it instead of the DSB app. If DSB integrated this feature, the app would become an even more practical and reliable travel companion that can compete with the larger apps such as Google Maps and Rejseplanen. All in all, the DSB app is good, but with a function to show the next departure for the same bus or train, it would be even better and more relevant for everyday users.
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information. In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures. You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB. You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. It is possible to refund tickets and cards in the app following the current rules. If you experience errors in connection with the use of the DSB tickets and cards, please contact: DSB Customer Center Tel.: 70 13 14 15 You can also write: https://www.dsb.dk/kundeservice/ Open every day from 7AM-8 PM
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