50
poor
Dunkin' | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
195 Reports
195 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
191 Reports
191 Reports
User Feedback
49%
iOS
191 Reports
191 Reports
51%
Android
195 Reports
195 Reports
Dunkin' - Latest Quality Issues
iOS
Nov 18, 2024
Add on options
There needs to be an add on option to add cream cheese to the cheddar bagel twist.
iOS
Nov 18, 2024
Never receive points
No matter what i do, the qr code never loads. My app is up to date. Even the workers could not figure out why my code wont load. I have missed tons of points due to this snag.
iOS
Nov 18, 2024
Absolute Garbage
I usually use the app at work, me and my coworkers all put in a group order, and someone goes and picks it up. Worked great! Until it started declining my card, and wouldn't accept a new card being put in. It's not that there's anything wrong with my cards either! They work fine- the app just won't accept it. I don't know what the problem is- I've tried deleting the cards and then adding them back on- app won't accept the mew cards. I've deleted it and reinstalled, same issue. I logged out from my account and tried ordering from a guest account- STILL would not let my payment go through. I've updated the app and checked to see if it was THAT. Nothing. It's extremely frustrating and annoying especially when i KNOW it is not on my end. I'm suspecting it's because my phone is an older model- which in that case it's unfair. Am I expected to upgrade to a new model just to buy coffee? Absolutely not. Never ordering from Dunkin's again
Android
Nov 18, 2024
The app does not let me add payment options or change any form of payment related things so I can't pay online, and if I order in person and scan the QR code it refuses to give me my free items even though I qualify. Overall the app is completely useless and nonfunctional to me so I uninstalled after less than a week of using it.
Android
Nov 18, 2024
Trying to change password but im not recieving the email to change it. How am i supposed to log back in?
Android
Nov 18, 2024
DD keeps getting cheaper with the rewards. Bring back the free birthday beverage...don't make people make purchases all day for 3X points. Garbage!
Android
Nov 18, 2024
Only downfall is sometimes it won't reload so you can't use the to go option. App goes down maybe once a month though with the to go. Easy to use app when it's working
Android
Nov 19, 2024
This app has been awful. Lately, the app has very unclear processing screens. The last month or so we have been ordering food the way we always have, but when I went to add money to my account it added it twice and did not let me know that I had already added money and ordered our food. We have had double orders for the last month costing probably close to 100 dollars because the app is so unclear with what has or has not been done. We will just order our food in store to avoid this.
Android
Nov 19, 2024
Horrible...doesn't work...sign up and it will NOT send you the 6 digit code you need...waste of time...don't bother
Dunkin' - Product Description
Order ahead & skip the wait! Ordering through the Dunkin’ app is fast, easy and contactless! All app users can place their order ahead through the Dunkin’ app and skip the wait in store. Try all our contactless pickup options – walk-in pickup, drive-thru and curbside pickup! Options will vary by store. Check app for details. Join Dunkin’ Rewards to earn FREE food and drinks! Runnin' has its rewards. Join our new rewards program, DUNKIN’ REWARDS, to earn your choice of free food and drinks, unlock Boosted Status to earn points faster and score members-only exclusive offers. Members earn 10 points per $1 spent on qualifying purchases in-store or when they order ahead. Pay Any Way Dunkin’ Rewards members earn points any way they pay – cash, credit/debit, Dunkin’ Card or Apple Pay. Dunkin' Rewards members can setup auto-reload so their Dunkin’ Card never runs out of funds. Customize Make it your own! There’s over 14,000 ways to customize your order when you order ahead on the app. Plus, Dunkin’ Rewards members can save their favorite orders and Dunkin’ locations, and schedule their mobile orders up to 24 hours in advance. Send a Gift Card Need a last-minute gift or a special pick-me-up? Dunkin’ Rewards members can send Dunkin’ Gift Cards via text or email from the app.
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