41
poor
Dutch Bros™ | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
43%
Android
47 Reports
47 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
63 Reports
63 Reports
User Feedback
57%
iOS
63 Reports
63 Reports
43%
Android
47 Reports
47 Reports
Dutch Bros™ - Latest Quality Issues
iOS
Nov 14, 2024
Order Ahead
I love the Order Ahead option cause it cuts my waiting time in half! However, having to enter your credit card information every single time is beyond annoying. PLEASE make Apple Pay available as a payment option. That would make this app a 5 star!
iOS
Nov 14, 2024
Payment options
For the most part I love that we have ordering ahead now! I would love to see an update where payment options could be saved so I didn't have to type my card in everytime I was ordering. Another thing is for teas for example I can't make them blended for some reason since I have to go through the “iced tea” options. Other then that love the app!
iOS
Nov 14, 2024
Annoying lack of payment options
App is great, convenient, easy to navigate and doesn't take long to load BUT it's severely lacking in the payment option. You only have 2 options, DB gift card/reload or manually enter your card info which doesn't save it (which is good) But it's tedious. Plz come up with Applecash, google pay, etc. It would make ppl more than likely to buy more drinks since it's convenient and stop y'all from pushing us to reload.
Android
Nov 14, 2024
Won't let me create an account. When I put my number into verify it says it's sending me the code and then doesn't send me the code at all or will send me the code hours later
Android
Nov 15, 2024
Since the newest change with their app, my phone is no longer compatible with it. I was told by their IT people there wasn't a fix, I needed a new phone.
Android
Nov 15, 2024
App stickers don't apply in 72 hours
iOS
Nov 15, 2024
Good not great
The app is good but it was better before mobile ordering went live, definitely some issues with searching for flavors, things like that. It would also be nice to be able to flavor the soft top when you customize a drink in the app.
iOS
Nov 15, 2024
Order ahead feedback
Absolutely love DB!! Big fan! And I love the ability to order ahead… other than the setup. When going to the walk up window, I still have to wait quit a bit of time as there are other people in line waiting to order. I understand it's still a new process and I'm sure DB will find ways to improve. I feel like there should be a separate pickup area for the order ahead folks. ;)
iOS
Nov 16, 2024
Awful!
Won't even let me create an account even though I'm about the age of 13!
Dutch Bros™ - Product Description
The Dutch Bros App: join the party! Use the new Dutch Bros App for a fun, contactless way to pay for your fave drinks, and earn rewards as you do! Introducing: Dutch Rewards Each time you scan, you can earn points just for drinking your faves, which can be turned into free drinks later on. When you want to claim your rewards just scan like always. It's that simple! Dutch Pass™ A seamless way to pay that makes it easier than ever to enjoy Dutch. Load cash and scan whenever you want to pay or earn points. You can also show love to your Broistas by adding a tip. Birthday Rewards Be on the lookout for Birthday and Half Birthday rewards to make your day more special! Find Shops & Browse the Menu Find and favorite the shops you go to most often. Check out the menu before you order to explore all of our awesome flavors! Collect Stickers Get hooked up with app stickers and customize your app to show your style.
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