4
poor
easyJet: Travel App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
227 Reports
227 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
186 Reports
186 Reports
User Feedback
45%
iOS
186 Reports
186 Reports
55%
Android
227 Reports
227 Reports
easyJet: Travel App - Latest Quality Issues
iOS
Nov 17, 2024
Usability poor
Previous version of the app was one of the best airline apps out there. The recent downgrade that focuses more on generating revenue through ancillary purchases - rather than usability is a real backwards step. Just taken twice as long to book and confirm flights as with previous version.
iOS
Nov 17, 2024
New update
The new version on this app 2024 update is dreadful to the last version…it's gone backwards
iOS
Nov 17, 2024
Terrible
I've used the EasyJet App for 10 years and it was brilliant. Somehow they've managed to ruin what was a slick, smooth, intuitive app. I could book a flight with a few taps. Now there are thirty steps, trying to sell me services I know I don't want - luggage upgrades, insurance, car hire, etc. The app logs me out when closed, doesn't remember my email, can't autofill my password, no Face ID. The font is not optimised for a phone, only utilising 60% of the screen. There literally is nothing good about the current version. Everything is a downgrade of what went before. It's truly awful. 1 star is one too many
iOS
Nov 17, 2024
Latest upgrade is impossible
I used to find the easyJet app super easy to use. The latest upgrade makes it impossible to use. I've just spent a couple minutes trying to change the date (from January to December) and can't figure out how to do it. I even rebooted the app and it doesn't work 🫠
iOS
Nov 17, 2024
Jurgen
Please advise why on earth it's apparently not possible to just see/have your boarding pass straight in the app like before…only to be downloaded into an Google/Apple wallet???? My mom is 60+, she flies alone and gets super stressed in these situations!! Needless to say she doesn't use any of the wallets (and should not be forced to use one)!
Android
Nov 18, 2024
Easyjet mobile app does not recognise me even though I have registered. I have uninstall and installed again to bypass the page it was stuck at and it didn't work. I have noticed it has taken off our return flight so I can't get to check in or download our boarding passes. I am left not being able to contact easyjet by telephone, none of their numbers seem to work.
Android
Nov 18, 2024
Well its gone from a really easy to use app to let's make it time consuming.. Book a flight and check in all in one place is all that's needed. Hate to say it but Ryan air is now easier to use. That's saying something..........
iOS
Nov 18, 2024
Retreat
Before the app was perfect, after the update the app became exactly like a web site, horrible and confusing to manage it on a smartphone, horrible for everything, choose a flight, do the check in or manage your itinerary, I hope so in anew update, like that make annoying even check a flight eventually you would like buy it
Android
Nov 18, 2024
Easyjet app not showing boarding passes, the only option is to download them to the google wallet.
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password: 1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register. 2. We'll send you an email to that email account with instructions on how to reset your password. 3. You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated Wherever you’re going, take us with you. Search, book and manage your flights all from the palm of your hand. SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely. MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more. EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details. FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there! CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board. ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime. ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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