25
poor

easyJet: Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
Work at easyJet Airline Company Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
57%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
50 Reports
User Feedback
43%
iOS
50 Reports
57%
Android
67 Reports
easyJet: Travel App - Latest Quality Issues
iOS
Apr 2, 2025
Notifications broken
The fake app flags there is a communication to me but I can't find it where am I meant to look? Such a shame they replaced the really good app with a very poor web experience Cost over quality
iOS
Apr 2, 2025
Fix it !
Both mobile website & app terrible the past few months. Glitches every time I try to select destinations / dates. Have closed all tabs & refreshed to restart - saves last option & cannot select dates or destinations without it glitching. Have re-downloaded app & updated - still the same problem on both. Highly irritating. Pushes me to other flight networks due to the i ability to resolve and the difficulty in booking flights.
iOS
Apr 2, 2025
Mismanagement and Unprofessional behaviour
I am writing this review after so much disappointment from the Easyjet. We always fly with this on regular basis, but on 1st of april we had a flight from Birmingham to Belfast at 8:45 am, due to long security queue we reached at gate at 8:26am. When we reached there the staff told us that gates are closed and you are not allowed to board in. I was not alone there were almost 9-10 people there (one of them have health issue and has appointment in belfast) having the same issue . The flight gates were open but they didn't allow us to board into flight. The staff behaviour specially the female were very rude. They were talking like and unprofessionals. That's fine maybe it is justified. But Today at 02-04-2025 i had the flight back from belfast at 8:20 pm. It was 7:45 and they didn't display the gate number on screen. It was 8:00 pm and the gate was still close. I just want to ask if we are late 1 minute you didn't allow us to onboard just because of your policies but if you are late what's the justification for that? i arrange another flight give them huge amount for the same day just because i was 1 minute late but if you are late what's the palenty for that please respond? for evidence the screen display is attached here with this review. Waiting for your response.
Android
Apr 2, 2025
Bad, the booking page shows extra days compared to the one selected, not bad if it weren't for the fact that scrolling to evening flights, the dates disappear upwards, making the user completely unaware that they are looking at wrong flights. Result? € 60 wasted for the cancellation of the flight, fortunately done within 24 hours. Since it is clear that the UX is deliberately misleading, I will report everything to those in charge.
iOS
Apr 3, 2025
Not able to use app
I downloaded the app to be able to have my boarding passes on my phone but when clicking “check in” in the app, it does nothing so unfortunately not able to use the app for the purpose I downloaded
Android
Apr 3, 2025
the app sucks, it's slow, you have no idea if it's loading or just not working
Android
Apr 3, 2025
The app crashes all the time... 🙄
Android
Apr 3, 2025
Crashes continuously
Android
Apr 4, 2025
At the airport and they don't charge boarding passes... only one out of 6...the APP doesn't work... It stays charging forever for nothing
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS
If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password:
1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register.
2. We'll send you an email to that email account with instructions on how to reset your password.
3.  You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated

Wherever you’re going, take us with you.
Search, book and manage your flights all from the palm of your hand.

SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely.

MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more.

EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. 

CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. 

MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details.

FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. 

FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. 

TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. 

TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. 

VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. 

LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there!

CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board.

ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime.

ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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