24
poor
easyJet: Travel App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
88 Reports
88 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
48 Reports
48 Reports
User Feedback
35%
iOS
48 Reports
48 Reports
65%
Android
88 Reports
88 Reports
easyJet: Travel App - Latest Quality Issues
iOS
Feb 25, 2025
Does not work
Did they do any testing before releasing this application. I wonder if I can ask EasyJet to pay for my wasted time to just check in and get my ticket.
Android
Feb 25, 2025
everytime I try to reset my password through the app, I get a long code saying the link to reset was expired (clicked link moments after I received) and it's saying Page Not Found. trying to either reset password or view my account with chrome and it just keeps automatically taking me back to the home page
iOS
Feb 26, 2025
Delayed flights
After a long delay due to an aircraft issue which les to a 12 hr delay and difficult on Ward travel arrangements I am relieve to say EasyJet quickly reviewed our compensation claim s and these were settled within a matter of a few days .
Android
Feb 26, 2025
It used to be great. Now both the app and the website are horrible to use, and keep dropping all the information during the booking process - especially if switching between windows / apps. The app developers should be ashamed.
Android
Feb 27, 2025
First time i flied with this company was today and it's definitely my last time, when you book your tickey they mentioned you have the right to have one small bag which fits in the cabin but before broading they will say your bagpack is big you need to pay an extra fee, the woman who was lining the people in two lines knew very well what she was doing forcing people to get in the line where you are considered having an additional luggage to pay, disgusting company 🤮
iOS
Feb 27, 2025
Easyjet app not working
My phone app is not bringing up flight to select - only "wheel" continuously turning. My web app keeps wanting to log me out for inactivity although I am only just starting. So guess I wont be flying anywhere even though still lots of Easyjet offer emails. Cant even find a phone number to call.
Android
Feb 27, 2025
😁 1 joke! Nothing is fluid, and as soon as you change page it switches to English. 1 incomparable menu list! I just want to check in for 1 return flight, I have selected the menu, again I am shown a disproportionate quantity of menu offered. I don't find it. In short, maybe useful for 1 subscriber, for just 1 flight, I have never seen anything so unintuitive! It's a joke in 2025! Trainees need to be trained at this level! Going through the site seems much simpler to me, 0 for the app!
Android
Mar 1, 2025
The app is now so bad that I can't even book anymore. How can you make an app that used to work great so bad?
Android
Mar 1, 2025
Such a stressful app. Even if you've bought the flight and checked in online, a pop-up appears on every page saying it will close in 30 seconds due to inactivity...not to mention all the tricks for adding more.
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password: 1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register. 2. We'll send you an email to that email account with instructions on how to reset your password. 3. You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated Wherever you’re going, take us with you. Search, book and manage your flights all from the palm of your hand. SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely. MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more. EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details. FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there! CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board. ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime. ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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