16
poor

easyJet: Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at easyJet Airline Company Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
91 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
50 Reports
User Feedback
35%
iOS
50 Reports
65%
Android
91 Reports
easyJet: Travel App - Latest Quality Issues
Android
Jan 26, 2025
This used to be the app to tell you which gate to go to and problems with the flight. Now it only sends advertising everyday Top top: easyJet does not know when your flight is delayed (the easyJet half hour) but Google calendar will usually know before easyJet and the airport. Work that one out!
Android
Jan 27, 2025
It used to be an app I admired. Easy self service options, so quick to book a flight, family passport numbers stored. Now it's like booking/managing on a website too many steps to do anything. What happened?
Android
Jan 27, 2025
Application slow motion +++ unable to access flight...
iOS
Jan 27, 2025
Booking problem
Our flight was cancelled and we booked another flight. This wasn't a problem because these things just happen. However we had no place to stay while waiting for our flight so easy jet offered accommodation in a nearby hotel which we proceeded with. It was our utter shock to find out that not only did the hotel not recognise the booking, but upon ringing easy jet we received little help and were ultimately told to book it ourselves and get reimbursed. I did not appreciate being lead on for no reason, to be told that our rooms are booked already with both email and text message confirmation, and have our time wasted. We do appreciate that after we book it ourselves and spend our money we will be reimbursed, however if we knew from the start that this was the only option it would've been a lot smoother for us.
Android
Jan 27, 2025
Keeps telling me another user has made booking. It won't let me request a vat invoice asks me to sign in and when I do I get an error code. This also happens when I sign in via desktop!
Android
Jan 28, 2025
What on earth have Eastjet done to their previously good app? Non mobile friendly lay out, small text but the worst is there it no longer has the drop down list of destinations from the chosen departure airport.
Android
Jan 29, 2025
Used to be a great App. But it is so slow. The calendar is so frustrating. Had to give up with it. Why is it so slow? Love Easijet!! Don't love this App anymore.
Android
Jan 29, 2025
Uninstalled. Try to do any thing other than look at the home page and the app failed
Android
Jan 29, 2025
Incredibly low effort put into this app. Navigation is infuriating, keyboard blocking controls etc...
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS
If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password:
1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register.
2. We'll send you an email to that email account with instructions on how to reset your password.
3.  You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated

Wherever you’re going, take us with you.
Search, book and manage your flights all from the palm of your hand.

SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely.

MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more.

EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. 

CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. 

MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details.

FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. 

FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. 

TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. 

TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. 

VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. 

LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there!

CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board.

ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime.

ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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