11
poor
MY EE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
129 Reports
129 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
91 Reports
91 Reports
User Feedback
41%
iOS
91 Reports
91 Reports
59%
Android
129 Reports
129 Reports
MY EE - Latest Quality Issues
iOS
Nov 13, 2024
Rubbish
Was moved over from BT in June. Since then I've phoned I think 13 times - not counting the times I didn't get through. I estimate I've spent at least 20 hours on the phone. My parental controls won't work on the app and I've had every excuse under the sun and made to believe that it was only me to finally be told this week that it was them and they've known for a while. Still not fixed and £400 to exit a contract they cannot fulfill. Diabolical.
iOS
Nov 13, 2024
Rubbish
Virtually impenetrable ap. never managed to buy data yet. Always end up calling a person. More or less useless.
iOS
Nov 14, 2024
Feature suggestions
The app overall is okay however I would like to see you show us how much data we have used in the current cycle even if on an unlimited plan. And also have the same for the broadband. I'd like to be able to see how much data I am using for both broadband and mobile.
iOS
Nov 14, 2024
Terrible
Unsure if its Bt joining with EE that's made ee so poor? Been with ee for years and really gutted about the expensive mess I've found myself in. They've got me on the most expensive sim deal I've ever seen. Partly my fault for agreeing on such terrible terms. If only they could help me I wouldn't worry about leaving them. Sadly they can't so ill have to shop around to find a better company. Beware being put on stupidly high sim only deals 🤯🙈
iOS
Nov 15, 2024
£9 for 1 minute on the phone
They keep increasing my bill each month without telling me and charged me £9 for a minute long phone call
iOS
Nov 15, 2024
Constantly logged out and unable to get back in again!
The app constantly logs me out. When I try to get back in it takes me to the log in page, I have to set up a pin and the face recognition AGAIN only to be told that there's “a problem” The app is virtually unusable and just wasting space on my phone.
iOS
Nov 16, 2024
How many updates does an app need??
Can never find how you (ee) zap my data when I barely use my phone outside the house?? Then give me charges for absolutely no reason for going over contracted data limits. Heh ho, let's try for the 40th time in less than 10 months to check my usage youve inflated…
iOS
Nov 17, 2024
Woeful
Round and round all I want to do is cancel account but no groundhog app.
iOS
Nov 17, 2024
Useless
Unfortunately useless
MY EE - Product Description
THE NEW MY EE APP One little tap for complete control and all the help you need When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in. Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out! Welcome to the new My EE app, the simple way to manage your account and get help pronto. Here’s more on what you can do; On pay monthly? -Check your data in a whizz or share it with someone on your account -View your bills and see itemised billing -Stay on top of extra charges -View your allowances and add-ons -Check out our Rewards hub for all those lovely little extras -Get add-ons, including data add-ons. Handy! On pay as you go? -Check your data in a whizz -View your pack in a blink -Track your Free Boosts -Check your balance on the go If you do have any questions or need help, please go to https://community.ee.co.uk/ Make your life easier and get downloading.
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