27
poor
MY EE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
363 Reports
363 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
93 Reports
93 Reports
User Feedback
20%
iOS
93 Reports
93 Reports
80%
Android
363 Reports
363 Reports
MY EE - Latest Quality Issues
Android
Apr 1, 2025
constantly having to close the app and restart it as the Manage Broadband just hangs. and the Smart WiFi extender are useless
Android
Apr 1, 2025
doesn't work just keep throwing out try everything have given them. a call I just get try this try that and it still not working and in the end I give up all please help me someone lose the will to live xx
Android
Apr 1, 2025
To complicated for an old git like me
Android
Apr 1, 2025
I am exhausted with your system, EE. I have been with them for years. My bill is higher, and they have not informed me. EE, you need to refund me the extra money you have been charging me. How do I contact you? I cannot have a verbal conversation?
Android
Apr 2, 2025
I have been unable to download this app. Any help is appreciated. Thank you Monica
Android
Apr 2, 2025
just wanted top up my sim card its so difficult still have not done it
Android
Apr 2, 2025
I've been trying to log in on the app and online and I've not been able to since Friday...it keeps coming up with "we can't load this page"
Android
Apr 2, 2025
I have no idea why the lady said I could use a number (that I can't), so I've just waisted over an hour for no reason. apparently, I can't use a certain number tho the girl I waited for nearly 40 mins to actually get talking to a human being told a wee porky. Now I'll have to do it ALL OVER again. I hope they pay me for all this stress also I NEED to phone that number URGENTLY! Thinking off leaving. never heard anything like this in my life. Total joke! n not funny ha ha
Android
Apr 2, 2025
the app never works super slow it's the worst it's ever been
MY EE - Product Description
THE NEW MY EE APP One little tap for complete control and all the help you need When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in. Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out! Welcome to the new My EE app, the simple way to manage your account and get help pronto. Here’s more on what you can do; On pay monthly? -Check your data in a whizz or share it with someone on your account -View your bills and see itemised billing -Stay on top of extra charges -View your allowances and add-ons -Check out our Rewards hub for all those lovely little extras -Get add-ons, including data add-ons. Handy! On pay as you go? -Check your data in a whizz -View your pack in a blink -Track your Free Boosts -Check your balance on the go If you do have any questions or need help, please go to https://community.ee.co.uk/ Make your life easier and get downloading.
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