poor

MY EE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

76%

Android
282 Reports

iOS unitQ Score

iOS User Feedback

24%

iOS
87 Reports

User Feedback

24%

iOS
87 Reports

76%

Android
282 Reports

MY EE - Latest Quality Issues

Android

Dec 18, 2024

Login issues App sends you notification that you've a new bill. You try to login, but it now ignores your biometrics. You go through a manual login, requiring passing a 'prove you're human' test, then they want you to set up 2FA, then they make you log in again, requiring another human test, but at least ask if you want to set up biometrics this time. Then they say sorry, we don't have billing info right now. You login later, but the biometrics no longer work... and still no billing. Seriously??

Android

Dec 18, 2024

Good app for EE SIM users. Just needs a refresh in display of the articles. Support needs to be better though.

iOS

Dec 18, 2024

No cigar

Downloaded app for payment information for last tax year, but history can't go back that far.

Android

Dec 18, 2024

Horrible app it's just so slow, nothing ever seems to work. Always tries to bring you elsewhere to buy more stuff. Honestly for such a big network how they can't have this streamline is beyond a joke

Android

Dec 18, 2024

Having issues logging in and it won't let me view my account

Android

Dec 19, 2024

Full of bugs

Android

Dec 19, 2024

Very slow, not always your info available and always wanting to update to new app.

Android

Dec 19, 2024

Wont update keeps asking to add other devices

Android

Dec 19, 2024

Dreadfully confusing the worse move I made . bt was much simpler. Can't waite for contract to end. Would not stay with EE if they offered the service for free.

MY EE - Product Description

THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.

Here’s more on what you can do;

On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make your life easier and get downloading.

Want to improve your unitQ Score by 20% within 30 days?

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