poor

MY EE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-2 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

76%

Android
246 Reports

iOS unitQ Score

iOS User Feedback

24%

iOS
76 Reports

User Feedback

24%

iOS
76 Reports

76%

Android
246 Reports

MY EE - Latest Quality Issues

Android

Jan 28, 2025

Won't let me login, keep having to refresh the app as it laggs.

Android

Jan 28, 2025

Make an app. I might as well use the site but hold on that is rubbish too. You might be advised to hire some good devs. 10 years later and it's is still a waste of time. Website has improved I recommend that over the app

Android

Jan 29, 2025

No platform for personal users to chat.

Android

Jan 29, 2025

Difficult to navigate and find the correct options unless you are trying to spend more money

Android

Jan 29, 2025

Can't log in!!! Tried taking me to a Google chrome webpage to log in. It just kicks me out before I can log in

Android

Jan 29, 2025

The worst app I want to leave ee but the part we're it says leave ee is dwn all the time and when I check my bill that's not working properly either

Android

Jan 29, 2025

Download 4 67 Mbps help shuts at 9 pm not happy

Android

Jan 29, 2025

Very poor app. I have tried several times to link in my mobile bill without success. The app claims it is linked but still can't access the bill.

Android

Jan 29, 2025

Joke of an app, rarely works, slow and unreliable. Spend more time uninstalling/ reinstalling this app than I do getting any use from it. Game mode is broken and the app has remained consistently poor for the past 2 years despite regularly getting the following message when I need it most ("Sorry, we're working on improving this app right now, please try again later")... or something to that effect anyway!

MY EE - Product Description

THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.

Here’s more on what you can do;

On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make your life easier and get downloading.

Want to improve your unitQ Score by 20% within 30 days?

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