29
poor
Electrify America | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
29 Reports
29 Reports
User Feedback
29%
iOS
29 Reports
29 Reports
71%
Android
71 Reports
71 Reports
Electrify America - Latest Quality Issues
iOS
Dec 18, 2024
The worst!
I have 2023 VW ID.4 & gawd forbid if I go outside of my city I live in. Twice I have gone to DC/MD area and twice I have had to call and took over 10 min to just get my char to start charging and that's because they had to manually do it. The 1st time the man said he would issue a refund for the first charging session that charged my card all to get an email saying my default plan wasn't my plan I got with the car; and yet it IS the default plan! All they can offer is to close the app and open it again and again and again and if it doesn't work to call them! SERIOUSLY! Thank gawd I do not travel much! Hence, usually when home I go to the dealership! Plus there are hardly any electrify America charging stations unless you're in a metro area!
iOS
Dec 18, 2024
Forced Auto-Reload
Forces auto reload of a payment account when it drops below $5. I will not use chargers that operate on gift cards like this. If I can't drive up and pay for what I need and am instead forced to pay $10 at a time, I will drive farther for a more reasonable charger. Despicable. These 5 star ratings are paid for.
Android
Dec 19, 2024
The just put new chargers in Hempstead the first time I used it they worked now none of them work for the chevy euv this is horrible
Android
Dec 19, 2024
good at times connectivity is not always the best and can take four to honestly five ever to connect to a charger or it doesn't so I just pay with my card. I would say ev go is more trusted at times
Android
Dec 19, 2024
For the last month or so I've had major issues when I get to a charging station and try to connect. The app does not recognize that I'm there and allow me to choose a charger. The only thing that fixes it is if I clear the cache and all data and then force stop the app. Then I have to sign in again. Most of the time that works, but not every time.
Android
Dec 20, 2024
Charging with EA is flakey. I've only got their level 2 chargers to work once, and it stopped charging early. I've got the fast chargers to work every time, but I've also had them sometimes stop early. The app sometimes takes ten or more seconds to populate the map, it pops a status message over the top of the phone screen once a minute while charging, and there is no provision for a queue for the chargers-- if you get into a fight over who's next to charge, you're on your own
Android
Dec 20, 2024
Either the app doesn't load properly or has errors way to much for how much it's being used
iOS
Dec 20, 2024
Do not use!!!
They will put multiple $50 holds on your bank card even though the charge machine doesn't work!!! $150 in holds until you find a machine that works! Good luck! They are awful! Customer service is also of no help as usual. All of these companies have awful customer service! Stick with gasoline. Electric isn't better.
iOS
Dec 21, 2024
They need your money
Zero professionalism that you will see every time another wall accidentally you stopped your charging and then you restart again and then they take it very seriously and then you make a deal for three years free of charge at the first year they canceled it so they need your money they will take your money
Electrify America - Product Description
Charge in as little as 30 minutes on the nation’s largest public DC fast charging network. The Electrify America app lets you find a charging station nearby, charge your EV, and manage your charging session. (Level 2 chargers also available at some locations). When you sign up for a free Electrify America Pass membership, you can use this app to: • Check the availability of a charger in real-time and get notified when a charger becomes available • See charger details and save your favorite charging stations • Start and stop your charging session from your phone • Track your charging status easily while you shop or dine nearby • Get notified when your compatible EV reaches your desired state of charge • Pay contact-free from your phone • See your charge history and email a receipt Visit a charging station often? Consider our Pass+ plan, which gives you all the benefits above, plus reduced costs for charging. ($4 monthly fee applies.) Electrify America’s powerful DC fast charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs. You can also use the app to find Electrify America’s Level 2 chargers (with J1772 connectors). That means you can charge just about any electric vehicle on the road with us, including: • Audi e-tron • Volkswagen ID.4 • Volkswagen e-Golf • Harley-Davidson LiveWire • Hyundai Kona Electric • BMW i3 • Mini Cooper SE Electric • Nissan Leaf • Nissan Leaf Plus • Chevrolet Volt • Chevrolet Bolt EV • Kia Niro EV • Kia Soul EV • Porsche Taycan • Tesla Model 3 (requires separate adapter) • Tesla Model S (requires separate adapter) • Tesla Model X (requires separate adapter) • Tesla Model Y (requires separate adapter) Happy charging!
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