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Enterprise Rent-A-Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
167 Reports
167 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
36 Reports
36 Reports
User Feedback
18%
iOS
36 Reports
36 Reports
82%
Android
167 Reports
167 Reports
Enterprise Rent-A-Car - Latest Quality Issues
iOS
Feb 20, 2025
Lacking Payment Options
I have always been a fan of Enterprises exceptional customer service, the representatives are always kind and helpful. However, I went to check in for a reservation and come to find out payment practices have suddenly changed. Their card readers only accept a chip, no tap, or swipe. The app does not allow you to pay online. You can't use a debit card without a utility bill within the past 30 days, showing proof of address. There are no other options for proof of address, so if you don't pay for utilities, you're doomed. The chip on my credit card didn't work, and I'm not someone that irresponsibly has more than one of those. In conclusion, I ended up missing a very important state licensing exam due to not having a vehicle. Enterprise, I think it's time you update your technology and options.
Android
Feb 24, 2025
Interfered with barclays while authenticating payments, what should have take 2 mins, took 30
Android
Feb 25, 2025
Super slow
Android
Feb 25, 2025
I would have left a zero star if possible. We have never been treated with such disrespect and rudeness. We have been on the phone almost 2 hours trying to get a hold of the Miami, Ok branch and either keep getting transfered to a call center or they hang up. The customer service representative we have spoke to has laughed at us, refused to even answer some simple questions and then hung up on us. This is ridiculous. As we was just hung up on again.
iOS
Feb 26, 2025
No cars
You book a car and then get a calm that there are no cars - why even have a reservation system????
iOS
Feb 26, 2025
Opposite of discounts
Strangely you can book using a service like Expedia and save substantially on bookings, without even using points etc. I always expect companies to prioritize customers who use their own booking services, but am often surprised that this is not true.
iOS
Feb 27, 2025
Service has been horrible
Very bad experience! Nothing has been resolved been trying to get in an vehicle since last Friday been almost an whole week tomorrow. Still nothing yet.
iOS
Feb 27, 2025
Taxes and Fees
Taxes and fees can be absurd and often more Han the rental.
Android
Feb 27, 2025
Usually works really well but lately has had my return date wrong
Enterprise Rent-A-Car - Product Description
Enterprise Rent-A-Car brand is part of the world’s largest car rental provider. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days. Make a car rental reservation: • Find car rental locations near you for your upcoming travel • Narrow your search with location and vehicle filters • Book long term car rental for extended travel plans • Save rental details to make future reservations even faster Access all your car rental information in one place: • Easily view the details and information of your rental car and trip • Quickly reference pick-up or drop-off times for your car rental • Get directions back to your rental car location Manage your Enterprise Plus account: • Earn points on every dollar spent • View your reward points balance • Update account details • Redeem your reward points toward free rental days Get help when you need it most: • Call roadside assistance or our customer support for help • Find car rental branch details including phone number, address and directions Do you have a favorite Enterprise rental car location? • Make a location your “favorite” in the app • Quickly access information to reserve a rental car at your most visited location. Are you ready for a road trip? • Find the best road trip cars – choose from a wide selection of cars, trucks, SUV’s and vans • Reserve a vehicle at any destination with thousands of rental car locations • Stay safe with our complete clean pledge. Every vehicle will be cleaned and sanitized. • Never get stuck on the road with access to 24/7 roadside assistance Enterprise is always there when you need us. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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