78
good
Enterprise Rent-A-Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
117 Reports
117 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
55 Reports
55 Reports
User Feedback
32%
iOS
55 Reports
55 Reports
68%
Android
117 Reports
117 Reports
Enterprise Rent-A-Car - Latest Quality Issues
iOS
Nov 9, 2024
Good app but why do I get prices in UK pounds?
Good app but why do I get prices in UK pounds?
iOS
Nov 11, 2024
Previous Rental
I booked my rental from the HydePark location in London and requested to pick up the car the day before , just before closing for an extra charge (i was told over the phone it would be a 15$ including taxes) but I would have had to wait until 5pm and not earlier. They didn't give me the car not even 15 mis earlier. Despite waiting I was charged for an extra day. When called them back and reminded them of what happened they said they will fix the bill but so far they haven't.
Android
Nov 12, 2024
Does what it needs to. Great for booking and tracking rentals. Would be nice if you could once again see how many points you gained on past rentals and rentals and rentals going back more than a year (two would be great).
Android
Nov 13, 2024
Not easily accessed to modify, app shows not available. When it works, it is fine!
iOS
Nov 13, 2024
Ridiculous
I'm at your highest tear level and I can't access upgrades. I have to go through your website. I have to print out these coupons and all this other bowl. It should automatically be connected to your account.
iOS
Nov 14, 2024
responsible
I have failed I made a reservation three weeks before when I picked up they did not have my reservation
Android
Nov 15, 2024
Wouldn't let me customize what I was looking for
iOS
Nov 16, 2024
Poor customer service
This enterprise location in Lutz Florida deserves zero stars. I have had several problems with this office, but never given them a bad review however, at this time I feel like I have no other choice. I had reserved a car and went there to pick up the car only to be informed they had no cars. No one tried to reach out to me to let me know that you had no cars available. I was scheduled to leave on a business trip and only to be told they had no cars. They sent me to their Zephyr Hills office and I had to drive there myself, my time, and my gas. They offered no compensation. No real apology was offered. That is inexcusable and poor customer service. I've called the Zephyrhills office multiple times to speak to an area manager, and I've yet to return a phone call as recent as Wednesday when I was told that somebody would call me back by the end of the day or by the end of the day the next business day still no return phone call. I sent Chrissy Taylor an email explaining my situation still no return or response to my email. What this illustrates is this company's lack of customer service and lack of caring for the customer so I will not rent from them. I've also shared this feedback with my company and asked them not to use Them because they do not care about their customers. This is why they have a three-star rating and will continue to go down.
iOS
Nov 18, 2024
Broken promo
Prompt to double points leads to browser opening stating my info is not valid even though I'm using the correct info!
Enterprise Rent-A-Car - Product Description
Enterprise Rent-A-Car brand is part of the world’s largest car rental provider. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days. Make a car rental reservation: • Find car rental locations near you for your upcoming travel • Narrow your search with location and vehicle filters • Book long term car rental for extended travel plans • Save rental details to make future reservations even faster Access all your car rental information in one place: • Easily view the details and information of your rental car and trip • Quickly reference pick-up or drop-off times for your car rental • Get directions back to your rental car location Manage your Enterprise Plus account: • Earn points on every dollar spent • View your reward points balance • Update account details • Redeem your reward points toward free rental days Get help when you need it most: • Call roadside assistance or our customer support for help • Find car rental branch details including phone number, address and directions Do you have a favorite Enterprise rental car location? • Make a location your “favorite” in the app • Quickly access information to reserve a rental car at your most visited location. Are you ready for a road trip? • Find the best road trip cars – choose from a wide selection of cars, trucks, SUV’s and vans • Reserve a vehicle at any destination with thousands of rental car locations • Stay safe with our complete clean pledge. Every vehicle will be cleaned and sanitized. • Never get stuck on the road with access to 24/7 roadside assistance Enterprise is always there when you need us. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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