88
good
Enterprise Rent-A-Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
41 Reports
41 Reports
User Feedback
25%
iOS
41 Reports
41 Reports
75%
Android
126 Reports
126 Reports
Enterprise Rent-A-Car - Latest Quality Issues
iOS
Jan 15, 2025
Abysmal customer service
Been a loyal Enterprise customer for 15 years, but their customer service has become truly awful. Reserved a minivan only to be called 15 minutes before and told that not only do they not have minivans, but they have no vehicles at all. And they can't help me find a location with available vehicles. And they can't help me get in touch with other locations. They literally said to start driving around town. Immediately switching to Hertz.
iOS
Jan 18, 2025
It’s okay
I've rented from this location for years. The staff is great, but the cleaning of the vehicles are bad. The last few rentals I've gotten. Have had chips or some other kinda of food found on the floor.
iOS
Jan 20, 2025
Not intuitive
I tried to join your plus program but after entering my license number for the fourth time. I gave up. Very frustrating.
Android
Jan 20, 2025
glitch, painful and took an age to update a time to return a car. plus they charged me twice Jo way to check transactions either. pretty poor.
iOS
Jan 23, 2025
Did Not Include AVELO Airline
APP DID NOT INCLUDE AVELO AIRLINES
Android
Jan 23, 2025
NO ISSUES SIGNING IN ONLINE... But NO GO via APP with the same login information! Uninstalled!!!
iOS
Jan 24, 2025
Renter
This app is a sham , I've tried the location for assistance and they act like nothing to do with them . I called for assistance and they couldn't help , suggested I try location for assistance , Really ! You are not doing good here , very frustrating, better get me help or I'll say bad
iOS
Jan 25, 2025
Very unreliable
Reservation made and accepted to pick up a van in Atocha, you walk kilometers to pick it up because access is bad, it's raining, and the clerk calmly tells you as if it were normal that they don't have the vehicle you reserved, you walk back, not serious.
iOS
Jan 26, 2025
Vehicles descriptions
If I'm going to rent a vehicle the most important and logical think to read is the vehicle description, size, lengths, everything. There is in only a far away picture and the name of the vehicle like: Citroen van 6m… it doesn't say anything else, you don't have more pictures inside, details etc. That is really bad, it's the most important info and pictures I need to rent a vehicle.
Enterprise Rent-A-Car - Product Description
Enterprise Rent-A-Car brand is part of the world’s largest car rental provider. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days. Make a car rental reservation: • Find car rental locations near you for your upcoming travel • Narrow your search with location and vehicle filters • Book long term car rental for extended travel plans • Save rental details to make future reservations even faster Access all your car rental information in one place: • Easily view the details and information of your rental car and trip • Quickly reference pick-up or drop-off times for your car rental • Get directions back to your rental car location Manage your Enterprise Plus account: • Earn points on every dollar spent • View your reward points balance • Update account details • Redeem your reward points toward free rental days Get help when you need it most: • Call roadside assistance or our customer support for help • Find car rental branch details including phone number, address and directions Do you have a favorite Enterprise rental car location? • Make a location your “favorite” in the app • Quickly access information to reserve a rental car at your most visited location. Are you ready for a road trip? • Find the best road trip cars – choose from a wide selection of cars, trucks, SUV’s and vans • Reserve a vehicle at any destination with thousands of rental car locations • Stay safe with our complete clean pledge. Every vehicle will be cleaned and sanitized. • Never get stuck on the road with access to 24/7 roadside assistance Enterprise is always there when you need us. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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