79
good
Enterprise Rent-A-Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
25%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
75%
iOS
84 Reports
84 Reports
User Feedback
75%
iOS
84 Reports
84 Reports
25%
Android
28 Reports
28 Reports
Enterprise Rent-A-Car - Latest Quality Issues
iOS
Mar 24, 2025
Dependable
I have always used Enterprise and have never been disappointed with the car or the service at the locations I pick up and drop off at. The only reason I gave it 4 stars is because they are pricier than a lot of other agencies but they are the only one available in my area so I pay for the convenience. The issue I have is the promos. There are so many restrictions it's ridiculous. I have booked 3 different times all different dates, time and location. Not a single one is eligible for 10% the off a 3+ day rental. It is literally $26 dollars max that I would save on a rental but they seem so stingy to put that many restrictions on it. It makes me curious if anyone has actually been able to use it. Other agencies seem more giving when they come to their promos.
iOS
Mar 25, 2025
Just short of perfect
I enjoy renting from this company. However, I seem to have the same problem from every location I rent from. What's that problem you ask? Dirty windows inside and out and on occasion, no windshield wiper fluid. I'm told they clean their vehicles for maximum safety. But I always find myself cleaning the windows and mirrors a lot. That may not seem like much to some but safety is very important to me. Now I'm told that the local offices don't fill their vehicles up anymore! What? Only the airport location fills up. I'll be honest with you. I think that's a horrible move. But I digress. The employees are always manerable and accommodating for the most part. I will continue to use them until I can't anymore. So I'll give them a grade of B.
iOS
Mar 25, 2025
Identification problem with a National profile
It's nice to have updated for a nicer design, but you can't identify with a National profile like you used to
iOS
Mar 25, 2025
Can't log in anymore
Since the most recent update I can't log into the app anymore despite having the correct login info.
iOS
Mar 25, 2025
Doesn’t allow me to add payment CC
Tried to add my AMEX CC and hit submit and all it does is bring up a screen “initializing challenge”? Left if for 15 minutes and stuck. I can't add a payment method?!?
iOS
Mar 27, 2025
Unorganized
Lady in the office didn't bother to call or email me to let me know that she sold all the renters before I drove all that way ..even though I had reservations..all you had to do was call or email instead of wasting my time
iOS
Mar 27, 2025
Prices shown in USD instead of CAD
With the recent update, all prices are shown in USD instead of CAD despite my profile is setup in Canada with Canadian driver license and the location I am trying to rent is Canada too
iOS
Mar 31, 2025
Insurance
Need to be able to add insurance coverage when booking on the app
iOS
Mar 31, 2025
No vehicle available
I reserved a compact car for March 27 to be picked up at 9 AM. When I arrive, there was no vehicles available. After waiting about 35 to 40 minutes, I was offered a minivan. This was totally unacceptable in my view being that I reserved a compact vehicle. Then I was informed they would have something for me in about 10 minutes. After waiting another 15 minutes and still no vehicle available , I decided to leave. What's the purpose of reservation if there's no availability? Hopefully, it won't be like this the next time.
Enterprise Rent-A-Car - Product Description
Enterprise Rent-A-Car brand is part of the world’s largest car rental provider. With over 9,500 car rental locations around the world, it has never been easier to rent a car while on the go. The Enterprise car rental app is your free travel planner across the US, Canada, Europe, Latin America and more. Our award-winning customer service and variety of vehicle options from economy to luxury car rental will keep your travel worry-free. As a commitment to your safety, we follow an industry-leading procedure with our Complete Clean Pledge to clean and sanitize every rental car at Enterprise. The Enterprise car rental app allows you to easily find a rental car, view or modify upcoming reservations to extend your travel plans, get directions to your rental car branch or call roadside assistance for 24/7 help on the road. Stay signed into your Enterprise Plus account on the app to make reservations faster and earn points you can redeem for free rental days. Make a car rental reservation: • Find car rental locations near you for your upcoming travel • Narrow your search with location and vehicle filters • Book long term car rental for extended travel plans • Save rental details to make future reservations even faster Access all your car rental information in one place: • Easily view the details and information of your rental car and trip • Quickly reference pick-up or drop-off times for your car rental • Get directions back to your rental car location Manage your Enterprise Plus account: • Earn points on every dollar spent • View your reward points balance • Update account details • Redeem your reward points toward free rental days Get help when you need it most: • Call roadside assistance or our customer support for help • Find car rental branch details including phone number, address and directions Do you have a favorite Enterprise rental car location? • Make a location your “favorite” in the app • Quickly access information to reserve a rental car at your most visited location. Are you ready for a road trip? • Find the best road trip cars – choose from a wide selection of cars, trucks, SUV’s and vans • Reserve a vehicle at any destination with thousands of rental car locations • Stay safe with our complete clean pledge. Every vehicle will be cleaned and sanitized. • Never get stuck on the road with access to 24/7 roadside assistance Enterprise is always there when you need us. Now with our rental car app we are making it even easier to experience all the benefits Enterprise has to offer from your mobile phone. By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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