Quality degradation at E*TRADE: Invest. Trade. Save.  
Users report higher volume of Quality Issues than usual
51
fair

E*TRADE: Invest. Trade. Save. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
91 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
61 Reports
User Feedback
40%
iOS
61 Reports
60%
Android
91 Reports
E*TRADE: Invest. Trade. Save. - Latest Quality Issues
iOS
Dec 19, 2024
Uh what? Terrible software?
I type in my name to get signed up and it says my name Tavyn, contains symbols… this makes absolutely no sense as that is a name, WITH LETTERS ONLY. Then i restart it, it wants to work now. But now my last name is doing the same thing because it's spelt “wrong” so it's underlined like I need to correct it, like I'm texting or writing a doc, uh hello that should not exist at all😭. my iPhone was brought brand new 6 months ago so definitely not on my end.
Android
Dec 20, 2024
Switching to CashApp. They are stealing our money. They want you to put money in but not take it out. It gives me an error.
Android
Dec 20, 2024
App has a glitch where it will not bring up any new screens 50% of the time and you have to restart it to resolve it. So if can't make any super quick trades or pull up charts or even view quotes without shutting it down, restarting it, and logging back in. Absolutely inexcusable for a well known brokerage to have impactful software bugs. Has been like this for years for me and even across multiple devices of different companies. Use a different brokerage or app.
Android
Dec 21, 2024
Literally bunch of scammers. There whole customer service room is a bunch of jersey shore tool bags....terrible experience over all. They refuse to let you talk to a higher up .
iOS
Dec 21, 2024
App abnormal @ios 18
“The app has issues on iOS 18. When I proceed with the two-step verification that requires a phone number, I encounter a problem. When I click on the country code, I cannot scroll through the menu to select the correct code, so I am unable to complete the process. Please address this bug and provide a fix. Thank you.”
Android
Dec 21, 2024
E-Trade essentially tile money from me and I have the documentation to prove it. That documentation/proof was housed by Etrade within my acct. And despite this clear evidence, they sold off some very profitable stocks at the time of those unauthorized sales (such as nvidia) and refused to acknowledge the obviously clear evidence/paperwork held in my account. I absolutely do not recommend etrade to anyone. I'm putting all my market investments in other accounts, such as Vanguard.
Android
Dec 21, 2024
Can't even fund my account in this flawed app. When I try to add my bank account, all I get is an endless loop to nowhere.
Android
Dec 22, 2024
it took too long to send fund for banking
Android
Dec 22, 2024
I hate E-Trade. I had a Morgan Stanley Brokerage account that got converted to E-Trade without my consent and now I can't transfer money out of my account and I've been on the phone with them for a week trying to get it straightened out. Pure garbage. Also the 2FA options suck. I want to use my yubikey but they only offer some authenticator app. So gross.
E*TRADE: Invest. Trade. Save. - Product Description
Welcome to E*TRADE. No matter your level of experience, we help simplify investing and trading. Our award-winning app puts everything you need in the palm of your hand—including investing, banking, trading, research, and more. Download now and start investing today.
Invest on your terms
• Enjoy commission-free online US-listed stock, ETF, and options trades
• Trade mutual funds
• Take the guesswork out of choosing investments with professionally built portfolios
Invest with confidence
• Get streaming quotes, charts, and portfolio information
• Access education, comprehensive research, tools, and screeners to spot investment opportunities
• Set alerts and create watchlists for the investments you're interested in
• Stream live Bloomberg video
• Chat with customer service in the app
Bank and save
• Deposit checks, pay bills, transfer money, and get unlimited ATM fee refunds with your E*TRADE debit card. 
Securities products and services are offered by E*TRADE Securities LLC, Member SIPC. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA.  Banking products and services are offered by Morgan Stanley Private Bank, National Association, Member FDIC. All are separate but affiliated subsidiaries of Morgan Stanley. Securities, investment advisory, commodity futures, options on futures and other non-deposit investment products and services are not insured by the FDIC, are not deposits or obligations of, or guaranteed by Morgan Stanley Private Bank and are subject to investment risk, including possible loss of the principal amount invested.
Important Note: Futures and options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors. For more information, please read the Characteristics and Risks of Standardized Options and the Risk Disclosure Statement for Futures and Options prior to applying for an account. You can also view the E*TRADE Futures LLC Financial Information and Disclosure Documents. Investing in securities products involves risk, including possible loss of principal.
1. Read more about the awards E*TRADE received in StockBrokers.com 2021 Online Broker Review: https://about.etrade.com/newsroom/awards-recognition
2. E*TRADE charges $0 commission for online US-listed stock, ETF, and options trades. Exclusions may apply and E*TRADE reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing.
The material provided by E*TRADE Securities LLC or any of its affiliates is for educational purposes only and is not an individualized recommendation. This information neither is, nor should be construed as, an offer or a solicitation of an offer, or a recommendation, to buy, sell, or hold any security, financial product, or instrument discussed herein, or to open a particular account or to engage in any specific investment strategy.
Apple, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple Inc.
System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.
View End-User License Agreement: https://mobile.etrade.com/etmobile/EULA_2.0.html
© 2023 E*TRADE from Morgan Stanley. All rights reserved.
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