43
poor
Eurostar Trains | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
34 Reports
34 Reports
User Feedback
41%
iOS
34 Reports
34 Reports
59%
Android
48 Reports
48 Reports
Eurostar Trains - Latest Quality Issues
Android
Nov 13, 2024
payment never works so I have to go online for that, and bookings made online on my account never appear here unless I add them manually
iOS
Nov 13, 2024
The app (and the site) don't work during private sales and promotions!
It's been 3 good days that I've been trying to get tickets for a trip whose dates I know but as soon as I chose a return trip the site grinds! As a result, tickets have already increased in the meantime so I couldn't be more dissatisfied, not to mention that at a time when we ALL have to show ecological responsibility for our dear planet, I find it absurd to offer such exorbitant prices for a simple Paris-London when EasyJet and others allow anyone to make the same trip for 30 euros or less (excluding promotions).
iOS
Nov 14, 2024
Thieves ! Booking Reference: TYHRZQ
You are not entitled to a refund for this cancellation. Please refer to your ticket fare conditions for more information
iOS
Nov 14, 2024
Website too slow
Extremely expensive trains
iOS
Nov 15, 2024
Use of languages
Too many missing bookings, have to be added manually.
iOS
Nov 15, 2024
Awful app
I downloaded the app because my train was really delayed from Amsterdam and I thought the app would give me live information. Completely useless. It was still saying the train was on time even after the departure time had gone past!! No contact number, no live updates, no correct information.
iOS
Nov 16, 2024
Adding a map does not work
Hello The application overall is good, but there is a big problem, you can't add boarding passes to wallet, that you press add it loads and then nothing and the card is not added. Same case if we want to add the cards from the email, it seems that the link is broken and does not allow us to add the cards, which forces us to open the app for the QR code or print the ticket. Please correct this quickly.
iOS
Nov 17, 2024
Reservation
We can't book a seat on the train to Amsterdam ourselves!! It's a real shame! And why the trains are always full at the last minute, the trains are not long enough! Adding wagons!!!
iOS
Nov 18, 2024
Dismal performances
Unacceptable and exorbitant prices for ever more mediocre services (cancelled trains, constant delays, etc.). Inadmissible.
Eurostar Trains - Product Description
Introducing your essential travel companion: the Eurostar app. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. And it’s available in English, French and Dutch. Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. Here’s what the app lets you do: Book tickets to over 100 destinations It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. Quick access to your mobile tickets Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates. Manage your bookings on the go Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps. Live train times and travel alerts Get real-time updates about the status of your train. Manage your Club Eurostar membership Access exclusive discounts and benefits using your digital membership card. Check your points balance or spend your points. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Let us be your travel guide… Essential destination guides and travel maps Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. The best offers and deals straight to your phone Be the first to know about new Eurostar promotions with our offers notifications. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.
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