47
poor
Eurostar Trains | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
36 Reports
36 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
39 Reports
39 Reports
User Feedback
52%
iOS
39 Reports
39 Reports
48%
Android
36 Reports
36 Reports
Eurostar Trains - Latest Quality Issues
iOS
Mar 25, 2025
Claim for Expenses for Cancellation
My efforts to Claim for Expenses Necessarily incurred when The Return Trip from Paris was Cancelled on 7th March 25 due to an UXB on Rail Track. My attempts to do this via the Eurostar App was Frustrating & Wasted Many Hours, without Much Success, caused by a convoluted System. Surely, there Needs to be a Much More Customer User Friendly method, as it appears that Hoops to Jump are So Frustratingly Time Wasting!
Android
Mar 25, 2025
Lots of errors trying to pay and information didn't save
Android
Mar 26, 2025
It's not easy to find invoices for ticket changes. nothing is ergonomic in this app
iOS
Mar 28, 2025
Wagon bar
Today I take the 6:44 Eurostar from Cologne to Paris. I don't have breakfast at the station - I think I'd have that on the train! What a surprise: it won't open and according to the controllers it's a recurring problem - you have to write to me, they tell me, they don't listen to us. I tell myself I'm having a coffee from the machine but guess it - it's broken. For more than 200€ round trip (in second) I didn't expect that. I nevertheless give 3 stars because it remains a very pleasant and efficient means of transport.
iOS
Mar 28, 2025
Very expensive and complicated when you have to change a ticket: tickets are often lost!
Prices are often excessive, and which force you to book well in advance; This results in tickets that are lost because finally the trip booked in. Advance payments to obtain correct rates cannot be made due to unforeseen events, which are impossible to imagine at the time of rebooking. It's very complicated to change, otherwise you have to take out expensive insurance. It is also impossible to change the name of the traveller, even within the family, to benefit from a ticket that has already been paid for but otherwise cannot be used. Feeling of being fooled all the time. In short, often forced to take the plane, cheaper most of the time...
iOS
Mar 28, 2025
Exorbitant
It's all in the title...
iOS
Mar 28, 2025
Impossible to select a seat ???
How is it possible that my wife can change her seat between Bruxelles and Paris and I cannot whereas I am traveling in Premium and I have a full subscription (and the highest loyalty level) ??? I thought initially that this was just not possible, but in fact, this is just not possible for people with a subscription ? Great way to thanks your best customers…
Android
Mar 28, 2025
Belgium and the Netherlands are missing in the list of countries. So you cannot complete your tickets
Android
Mar 30, 2025
very very bad user interface
Eurostar Trains - Product Description
Introducing your essential travel companion: the Eurostar app. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. And it’s available in English, French and Dutch. Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. Here’s what the app lets you do: Book tickets to over 100 destinations It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. Quick access to your mobile tickets Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates. Manage your bookings on the go Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps. Live train times and travel alerts Get real-time updates about the status of your train. Manage your Club Eurostar membership Access exclusive discounts and benefits using your digital membership card. Check your points balance or spend your points. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Let us be your travel guide… Essential destination guides and travel maps Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. The best offers and deals straight to your phone Be the first to know about new Eurostar promotions with our offers notifications. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.
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