32
poor
Eurostar Trains | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
40%
Android
25 Reports
25 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
38 Reports
38 Reports
User Feedback
60%
iOS
38 Reports
38 Reports
40%
Android
25 Reports
25 Reports
Eurostar Trains - Latest Quality Issues
iOS
Dec 8, 2024
Multi-destination round trip
A priori no possibility to book a one-shot of the multi-destination
iOS
Dec 9, 2024
Ok, as long as you don’t mind typing cryptic codes
The application works ok, but the interface with the ticketing service is poor. You just need to find your reservation code on your booking. There are only three of them, with helpful names as ‘ticket number ‘, dnr or pnr. Just try them all. Then two more operations to add your ticket to your phone wallet, while other booking applications manage to do the same in a single click.
iOS
Dec 9, 2024
Major disappointment
Disastrous traffic information for weeks and impossibility to reserve his really deplorable seat.
Android
Dec 9, 2024
I run newest GrapheneOS and you decided to block it as an acceptable OS so that the app is not available. What is with this? You do not support the safest option there could be for me?
Android
Dec 10, 2024
My train was cancelled without me receiving a notification
iOS
Dec 10, 2024
Can’t login
I created an account can't login on the app. I keep getting an error Login only works on the website. Please fix this!!!
iOS
Dec 11, 2024
Train cancelled and no help to the customer
Deplorable no means of contact
Android
Dec 14, 2024
Illogically structured, you have to search for information, some information is not even displayed, e.g. the track number. In case of problems, the app bombards you with "warnings" or "messages", which bring you to the generic view of the trip after clicking. Absolute disaster. No wonder that the telephone hotline of the store is constantly overloaded.
iOS
Dec 15, 2024
functionality
Extremely poor functionality, especially in the case of complaints
Eurostar Trains - Product Description
Introducing your essential travel companion: the Eurostar app. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. And it’s available in English, French and Dutch. Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. Here’s what the app lets you do: Book tickets to over 100 destinations It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. Quick access to your mobile tickets Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates. Manage your bookings on the go Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps. Live train times and travel alerts Get real-time updates about the status of your train. Manage your Club Eurostar membership Access exclusive discounts and benefits using your digital membership card. Check your points balance or spend your points. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Let us be your travel guide… Essential destination guides and travel maps Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. The best offers and deals straight to your phone Be the first to know about new Eurostar promotions with our offers notifications. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.
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