Quality degradation at Eventbrite  
Users report higher volume of Quality Issues than usual
55
fair

Eventbrite | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Entertainment
Work at Eventbrite? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Eventbrite? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
380 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
150 Reports
User Feedback
28%
iOS
150 Reports
72%
Android
380 Reports
Eventbrite - Latest Quality Issues
iOS
Feb 27, 2025
Difficulty
I guess I messed up my email … now it is difficult to get my tickets
iOS
Feb 27, 2025
Scam
No tickets found in app after paid, and can't contact the event organiser
iOS
Feb 27, 2025
Failed to show me my tickets
I'd set up tickets around a month before the event but when I checked the day before the tickets failed to show up therefore I had to book it again and get new tickets. Very frustrating and stressful.
Android
Feb 27, 2025
This group is a fraud. I and several friends and family purchased tickets to a charity event for a local chorus after googling the event. Eventbrite sent us fake tickets and did not send the money to the charity. Do not use them. There is no phone number to contact them. We all ended up disputing the charge with our credit card company. Again, this is a fraud.
iOS
Feb 28, 2025
Too many layers
I can't get to my event because of all the layers upon layers required by this app. I'm missing the whole thing at this point. Not happy.
iOS
Feb 28, 2025
Can’t change app to dark mode
I really liked using the app, however with the latest update the appearance is now light mode even when my phone setting is on dark mode and there's no way to change it. very frustrating it's definitely deterred me from using the app as frequently as I was. Please restore option to use dark mode on Eventbrite.
iOS
Feb 28, 2025
Calendar
Very odd that a site geared for events doesn't make it easy to calendar events like most every other chamber etc. While it is great that you can add to your calendar after registering , how is that helping you get more people to pay for events? In my business I often can't decide if I can go until last minute so I add all the events to my calendar and register closer to the event. Every other service makes this easy and you don't even have an option to do it. I am sure I am not alone so you are missing out here. It would be great if a change could be made and it would only help all parties.
iOS
Feb 28, 2025
Ticket not found then only errors
I got a ticket for an event to allow apple wallet I had to download this app. After signing up I received and error that “something is wrong” I tried re logging back in, clicking through the link and finding the tickets manually and all I get is errors. This app also asks for WAY more information than it would need. I recommend staying away from this app if you can and just use the web to buy and use tickets.
Android
Feb 28, 2025
(ATTENTION) DON'T FALL FOR THIS SCAM! SCAM! Be careful, this company is a scam! They stole my money since the 13th, canceled 4 tickets without my permission and NOBODY RESPONDS. They didn't give me a receipt so I can REQUEST A REFUND through my bank! Unfortunately, the day of the event will arrive and I will miss it!
Eventbrite - Product Description
Discover popular local events, get event recommendations just for you, and see which events your friends are going to! Get tickets and quickly access all of your Eventbrite tickets and event information from your iPhone. Find something new to do -- concerts, festivals, classes, conferences, free events and more -- right in the palm of your hand. 

With Eventbrite for mobile, you can:
• Discover popular and recommended events happening around you
• Find upcoming events for this week and weekend
• See which events your friends are going to
• Register for and get tickets to events
• Store your credit or debit cards for fast, easy purchasing
• View event details, including maps and directions
• Add your Eventbrite tickets to Passbook
• Easily share events with your friends
• Get into events with just your phone -- no paper tickets required!

Also available in German, Spanish, French, Italian, Dutch, Portuguese, and Swedish.

What is Eventbrite?

Eventbrite enables anyone to create, promote, and sell tickets to any event imaginable, while also helping people discover and share events that match their passions. Whether it’s a neighborhood block party or a sold-out concert in a stadium, Eventbrite makes it happen.

INFORMATION SHARING: When purchasing tickets or registering for an event, we provide the information entered to the event organizer so they can manage the event. Please review our Privacy Policy and California Privacy Notice for more information on your choices around information sharing.

California Privacy Notice: https://www.eventbrite.com/support/articles/en_US/Troubleshooting/supplemental-privacy-notice-for-california-residents?lg=en_US
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners