43
poor
EVgo EV Chargers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
47 Reports
47 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
34 Reports
34 Reports
User Feedback
42%
iOS
34 Reports
34 Reports
58%
Android
47 Reports
47 Reports
EVgo EV Chargers - Latest Quality Issues
Android
Mar 27, 2025
A $55 hold on a debit card is insane. Then gotta wait 3-5 business days for the hold to be released. This is a scam tactic.
iOS
Mar 28, 2025
Too expensive
Yes you get the job done but your rates are too expensive
iOS
Mar 28, 2025
More And Durable
It would be nice to see more workable charging stations. It is a big inconvenience when you are traveling and still have to wait for one and then wait while it charges.
Android
Mar 28, 2025
I'm not happy with EvGo's process. It took days of parking fees and session fees before the ability to register as rideshare was available or that there was an option not to have to pay parking garage fees to access a charger. Then having to figure out how to connect account with no phone service underground was obnoxious. Then an all day 'technical glitch' has just added to the frustration. We'll see how the rest of the month goes.
Android
Mar 28, 2025
Broken idiotic app. I reset my password, invalid, try to set up another account "email already in use." forgot password. no bloody email. Okay fine reset password again original email, "Thanks! password reset" try new password "incorrect password." I work in a massive tech company. I know how to use a computer. Broken as hell app, or greedy worthless company since I'm trying to log in just to get the uber 45% off on part time second work.
iOS
Mar 29, 2025
Cost is high and limited locations
Experience using the chargers when they aren't vandalized is great. However there aren't that many locations and many are legacy hardware that charge slow. Also highest in class pricing. Main plus is auto charge delivers a seamless payment experience.
iOS
Mar 31, 2025
Auto pay good
I recently used auto pay to enable faster authorization of charging. I think that's an awesome addition to EV go. However, I do think EV go maintenance needs to be improved. Two out of four chargers would not work at one location on my trip and on another trip, I had issues with broken chargers. Seriously, recommend better maintenance.
iOS
Apr 1, 2025
EVgo lies
EVgo sent a push notification offering $10 off my next charge and when I tapped the notification 10 minutes later to go into the app it said the code expired. So I deleted my account. Screw you EVgo
iOS
Apr 1, 2025
Updated Review – Another Unauthorized Charge, Poor Support, and I’m Done
While my previous issue was eventually resolved, today I experienced another unauthorized charging session—and this one pushed me over the edge. I got a notification in the EVgo app saying a session had started, even though I was nowhere near a charging station. I immediately contacted support, provided the station name, and asked them to stop the session. They told me they couldn't stop it without a station ID, but gave me no instructions on how to find that ID. This turned into a 30+ minute call with support while the session continued, and I was charged again. I've since asked them to remove my payment method from the account—but now there's a pending charge, and I was told they'd follow up and resolve it. We'll see if that actually happens. At this point, I've completely lost trust in EVgo. I will definitely be removing my account from the app once this pending charge is addressed. EVgo really needs to: •Let users view and cancel active sessions in the app •Prevent remote sessions when the car isn't nearby •Make support more effective and responsive in real-time issues •Allow users to safely remove payment methods without getting trapped by pending charges Extremely disappointing experience. I expected better.
EVgo EV Chargers - Product Description
EVgo is the fast, reliable, easy way to charge your EV on-the-go. Find EV charging stations, see real-time charger details, monitor your session, enroll in EVgo Autocharge+ and more! Introducing EVgo Autocharge+! No tapping, no cards. Just plug in and charge. Now available for eligible EVs. Check it out in the vehicles section of the app. FIND A FAST CHARGER View the map to find an EV charger near you, then check real-time availability, get turn-by-turn directions, and start charging. FAST CHARGING IN THREE EASY STEPS Plug in. Tap to start. Charge up and go. Download the EVgo app today to charge your EV and go further, faster. • Easy login — Log in with phone & text message or email & password • View site details — Find parking information, pricing, site photos • Advanced search — Search by charger or site host name, points of interest, location PERSONALIZE YOUR EV CHARGING Filter EV Charging Map: Filter by connector, charger power, and reservable chargers. Connect Your Vehicle: Scan your VIN to show only EV charging stations compatible with your EV’s connectors plugs. Customize Your Profile: Choose notifications, view your charging stats, and make in-app changes to your account. VIEW CHARGING DASHBOARD Monitor your charging sessions and find important session details like charge time, state of charge and more. EARN EVgo REWARDS™ Earn points by charging your EV and redeem them for free charging sessions. Points accumulate at any EVgo charging station (roaming partners excluded). When you redeem 2,000 points, $10 will be credited to your account. RESERVE YOUR EV CHARGER Locate available chargers, view upcoming reservations, and reserve a charger any time. EVgo Reservations™ is available in select locations across the US. ENJOY EVgo ADVANTAGE™ Shop while you charge. Access in-app coupons and receive store discounts from participating businesses near your favorite EV charging stations. GAIN EVgo ACCESS™ Access fast chargers located within gated facilities using a QR code and get free entry for the duration of your EV charging session. Note that the duration limit varies by location. INTEGRATED HELP CENTER Find answers to your questions, get troubleshooting assistance, watch videos and guides, and access online support from the EVgo Charging Crew. DESIGNED FOR EVERY EV DRIVER EVgo fast chargers are compatible with all fast charge capable EV models currently on the market. EVgo stations offer CHAdeMO and CCS connectors, as well as integrated Tesla connectors at select locations. All battery electric vehicles (BEVs) can charge on the EVgo network including: • BMW charging • Nissan charging • Chevy charging • Tesla charging • Hyundai charging • Audi charging • Polestar charging • Kia charging • Toyota charging • Polestar charging • Cadillac charging • Toyota charging • Subaru charging • Ford charging • Volvo charging • Jaguar charging • MINI Cooper charging • Volkswagen charging • Porsche charging • Rivian charging FAST CHARGING AT YOUR FINGERTIPS Download the EVgo app today to charge faster and drive further for less than ever before. Keywords: ev charging, ev charging stations, ev charger, electric car charging, charging station, ev charger, ev map
All intellectual property rights, including trademarks and word marks, are the property of respective owners