81
good
Evri | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
285 Reports
285 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
26 Reports
26 Reports
User Feedback
8%
iOS
26 Reports
26 Reports
92%
Android
285 Reports
285 Reports
Evri - Latest Quality Issues
iOS
Nov 15, 2024
App No Longer Tracks Accurately
As the title of this review states: this app is no longer fit for purpose. Items can be delivered but the app rarely says so and rarely tracks beyond ‘We've Got It' (using the tracking number online works though) App Store is for reviews of the app not the company or customer service or deliveries.
iOS
Nov 16, 2024
The app is worse than their delivery service
It's hard to believe, but their app is even worse than their delivery service even when the company was called MyHermes
iOS
Nov 16, 2024
Almost useless
Tracking in app doesn't match web or eBay. Doesn't link tracking references up to online support.
iOS
Nov 16, 2024
App not working!
I use Evri a lot for returns with no issues. However right now I need to send a parcel and it's declining all my cards! The bank says there are no issues w my cards and it's doing it with multiple cards, multiple banks. You can't contact customer service either, you just get a bot and you need an existing tracking number to get help. I've also previously contacted them via social media and they don't respond. Lots of areas for improvement Evri!!!
Android
Nov 17, 2024
Good but the track page lists parcels even after delivery, some from months ago. Why can I not remove them? Also some orders don't always get added to the app.
Android
Nov 19, 2024
Useless app for a useless company. Won't let you leave delivery instructions, just click on a list of irrelevant options, ot select a neighbour with a different postcode to your own. Parcels end up not getting delivered over and over. Hopeless.
Android
Nov 19, 2024
No way to choose the neighbor, because instead of building number it shows pile of business name, which is super inconvenient. Don't index our address well, which makes "choose your neighbor" option useless at all. No way to create "custom" safe place. Promising to come 12:00-15:00 and coming at 10:00. Can't get my three parcels over a week.
Android
Nov 19, 2024
Horrible, I had put in my address on the website and app and yet they still won't able to deliver my order due to 'address issues' and that I had to take action which I did. Sent 2 emails however the 2nd one still didn't do anything. Extremely disappointed
Android
Nov 19, 2024
Worst delivery company to ever exist. Not only do your packages end up being ridiculously late (over a month) but then you get the fake promises of it being delivered that day, which never happens! Then 1 month later the delivery driver bothers to make an effort but completely ignores your safe space preferences you've got set on your account through the app!!!! So you end up with a slip through the door. Can't get in touch with anyone as they have no customer service. Useless useless useless!
Evri - Product Description
It’s our mission to offer the most convenient way to send, receive and return parcels without costing the earth. Whatever your parcel needs, wherever you are, you’ll get all this – and more – with our award-winning app. Send We’ll make sure your parcel goes where it needs to go. We offer great value, with competitive prices for standard and next day delivery. Convenience Just drop off your parcel at your nearest Evri ParcelShop or Locker and we’ll do the rest. Or arrange for one of our friendly couriers to pick it up from your home. Divert Not going to be in? Change of plans? No problem – it’s easy to divert to a ParcelShop or Locker. Tracking You’re on the right track with us. You can see where your parcel is at every stage of its journey. Take control Whether you want your parcel delivered to your doorstep, a nominated safe place or a favourite neighbour, use the My places feature to set your personal preferences. Returns If it’s not quite right, it’s easy to return an item for free to many of the UK’s top retailers. Arrange a courier collection or drop off at a ParcelShop or Locker. Evri Video If you can’t be there in person, make your parcel more personal by sending a video message with it.
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