82
good

Experian® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
829 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
127 Reports
User Feedback
13%
iOS
127 Reports
87%
Android
829 Reports
Experian® - Latest Quality Issues
iOS
Feb 25, 2025
I can’t stop my subscription
They did everything so that it was impossible to stop the subscription. It's a scam!
iOS
Feb 25, 2025
Horrible Customer Service
NOT WORTH THE TIME IT TAKES TO DOWNLOAD THE APP! Despite being an Experian subscriber my account was compromised. At present I'm unable to login because my birthdate and last name don't match what is in Experian's system. I'm unable to get past their automated system to speak to a real person who might help. Going with TransUnion because I'm at least able to sign up.
iOS
Feb 26, 2025
Do Not Download / Spam Calls
Ever since I signed up for this app my phone has been getting bombarded from cash loan agencies wanting to loan me money. They even send texts - and they all say we received your information from “Experian”! How shameful they mine your data and sell it! Bad business
iOS
Feb 26, 2025
Shouldn’t charge for everything
I really don't like how the want you to pay all this money just for you to get your credit report updated more often, and charge you to take off old information.
iOS
Feb 27, 2025
Scam
I never signed up for the subscription it sounded like they wanted my financial information in order to check my subscriptions and credit score. Then i was charged ~$30/month. There is no way to cancel online or in the app. When you use the chat it directs you to cancel on the my account section but there is no button to do so. I had to call and spend forever on the phone with a robot.
iOS
Feb 27, 2025
More Wrong then Right
Nothing like a Monopoly Credit bureaus seem to be reporting wrong balances alot of the time Surprise! Pain in the butt to print a credit report from iphone The app keeps chainging Should have left it aline 12 18 months ago .
Android
Feb 27, 2025
Doesn't update well
iOS
Feb 28, 2025
INCORRECT GUIDANCE
The app literally listed credit cards guaranteeing you'd be approved. I fill out the application - not approved. I didn't even need the card - I was just doing it because Experian advised me to open more card. False guidance. I'm contacting legal.
iOS
Feb 28, 2025
Canceling premium took over an hour of manual labor
Canceling the membership required calling a phone number and inputting a membership ID that was only in one email that was sent a year ago and then once I put in all of the information they requested which took about 20 minutes they made me wait on hold and then transferred me to a live representative in India Who then asked me seven times if I wanted to continue my membership before finally telling me that they were going to sign me up for a different membership that was free and I had to specify that noI did not want that membership either. In a world where Apple customers expect that they should be able to just go to their settings app and cancel any subscription, this type of treatment is absolutely unacceptable. I have canceled my subscription wholesale and will never use this app again.
Experian® - Product Description
Get your Experian credit report and FICO® Score*—all free, no credit card needed. Instantly raise your FICO Score with Experian Boost®†, get notified about changes to your credit, manage your money across your connected accounts and explore credit card, loan and auto insurance options picked just for you.

WHAT’S INSIDE
• Free Experian credit report and FICO® Score*
Check your FICO Score and credit report in the app anytime, anywhere. It doesn’t hurt your credit, and no credit card is required. Sign in for automatic updates every 30 days. Plus, get to know your credit in a whole new way—see what factors are helping or hurting your FICO Score, track changes to your credit over time and learn actions to take for better credit.

• Experian Boost®
Instantly increase your FICO® Score by getting credit for bills you already pay, like your cell phone, utilities, video streaming services and eligible rent payments.

• Credit monitoring and alerts
Always be in the know with credit monitoring and alerts. Turn on push notifications to find out if your FICO® Score changes, new accounts are opened in your name or new inquiries appear on your credit report.

• Money management
Connect your financial accounts to manage your income and expenses. See your recent transactions and account balances in one place to get a better understanding of where your money is going.

• Marketplace‡
Choose the credit card, loan or auto insurance that’s right for you. Compare personalized options matched to your unique credit profile and FICO® Score.

• Experian CreditLock§
Protect yourself against identity theft by locking your Experian credit file. We’ll send you real-time alerts if someone tries to apply for credit in your name while your file is locked.



ABOUT EXPERIAN® 

Experian is the first company and credit bureau to offer online credit reporting services in the U.S. We empower consumers to manage and improve their financial status, while helping protect against fraud and identity theft. 

Privacy Policy: https://usa.experian.com/login/#/publicPrivacyPolicy 

Terms & Conditions: https://usa.experian.com/login/#/publicTermsAndConditionsFree

*Credit score calculated based on FICO® Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8 or another type of credit score altogether. To learn more: https://www.experian.com/help/fico-score-disclosure.html

†Results will vary. Not all payments are boost-eligible. Some users may not receive an improved score or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost®. To learn more: https://www.experian.com/help/boost-disclosure.html

‡Based on FICO® Score 8 model. Approval is not guaranteed. Some may not see savings from improved interest rates. Offers are not available in all states. To learn more: https://www.experian.com

§Experian CreditLock is a separate service from Security Freeze: https://www.experian.com/freeze/center.html. To learn more about the differences between CreditLock and Security Freeze, please visit https://www.experian.com/blogs/ask-experian/whats-the-difference-between-freezing-or-locking-my-credit/ 

© 2023 Experian. All rights reserved. Experian. Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners. Licenses and Disclosures
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