65
fair
Experian® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
551 Reports
551 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
133 Reports
133 Reports
User Feedback
19%
iOS
133 Reports
133 Reports
81%
Android
551 Reports
551 Reports
Experian® - Latest Quality Issues
iOS
Nov 14, 2024
Need some updates
When it comes to something as important as a credit report, consumers should have every option possible to fix inaccuracies as easily as a creditor can affect it. It seems as though creditors have more rights over our credit profile than we do.its unfair that a consumer can't easily dispute inaccurate or unauthorized items. When it comes to hard inquires from rate shopping, if there are several inquires in a certain time frame, it would be good to see those inquires categorized together so it's easier to tell they are considered as one inquiry. So we know it's only affecting our score once. The way a consumer sees these, when reviewing a credit report, it appears as multiple inquiries, therefore they might be adversely affecting a credit score individually for each one. From personal experience it's very difficult to contact a "request to delete" from these creditors because many creditors don't keep a record of the credit pull. To dispute a Hard Inquiry, it is required to obtain a request to delete from the creditor to move forward with the dispute. Even though rate shopping inquiries has a small effect, those few points literally make a difference to creditors. They have a bottom line for a minimum score to be considered for any credit applications. Please consider making the dispute process easier as well as categorizing rate shopping inquiries together so it's known that those are affecting a credit score as one.
iOS
Nov 14, 2024
To many pointless notifications
I get they need business and people to open the app. But sending me a notification everyday saying my credits been updated is extremely aggravating. Credit Karma is way less annoying and easier to navigate.
iOS
Nov 14, 2024
Waste of time
It can't stay connected to accounts and won't let you reconnect.
iOS
Nov 14, 2024
Hard to cancel subscription
You sign up for the premium free trail and they make it nearly impossible to cancel it without having to call them. I don't check the app and if you don't pay the fee you can't sign into the app. I don't like how you have to call them just to cancel your membership and can't just cancel it through the app. The so called perks for the premium membership aren't even all that to be paying that much. As soon as money hit my card that was attached to the app they took it.
iOS
Nov 14, 2024
Can’t log in
Two factor authentication doesn't work so now I can't log back into the app. Doing a little research, it looks like this problem has existed for a long time.
iOS
Nov 15, 2024
Amazing! One hiccup I’ve found
Would be amazing, exceptionally easy to use, and full of amazing information. However I'm just sick of having to reconnect my bank account every time I open the app, if there's a fix for this I'd have no complaints!
iOS
Nov 15, 2024
Can’t use
I'm paying for a subscription that I can't even use, cause it stick on the screen that says “we can't bill your card on file please update.” Again paying and can't use, it's useless.
iOS
Nov 15, 2024
Worst app and customer support
The app won't recognize my credentials I'm unable to check my credit score. No live customer support for help with login and the automated support don't recognize my social security.
iOS
Nov 16, 2024
Difficulty editing information
I had a problem trying to edit and update my information.
Experian® - Product Description
Get your Experian credit report and FICO® Score*—all free, no credit card needed. Instantly raise your FICO Score with Experian Boost®†, get notified about changes to your credit, manage your money across your connected accounts and explore credit card, loan and auto insurance options picked just for you. WHAT’S INSIDE • Free Experian credit report and FICO® Score* Check your FICO Score and credit report in the app anytime, anywhere. It doesn’t hurt your credit, and no credit card is required. Sign in for automatic updates every 30 days. Plus, get to know your credit in a whole new way—see what factors are helping or hurting your FICO Score, track changes to your credit over time and learn actions to take for better credit. • Experian Boost® Instantly increase your FICO® Score by getting credit for bills you already pay, like your cell phone, utilities, video streaming services and eligible rent payments. • Credit monitoring and alerts Always be in the know with credit monitoring and alerts. Turn on push notifications to find out if your FICO® Score changes, new accounts are opened in your name or new inquiries appear on your credit report. • Money management Connect your financial accounts to manage your income and expenses. See your recent transactions and account balances in one place to get a better understanding of where your money is going. • Marketplace‡ Choose the credit card, loan or auto insurance that’s right for you. Compare personalized options matched to your unique credit profile and FICO® Score. • Experian CreditLock§ Protect yourself against identity theft by locking your Experian credit file. We’ll send you real-time alerts if someone tries to apply for credit in your name while your file is locked. ABOUT EXPERIAN® Experian is the first company and credit bureau to offer online credit reporting services in the U.S. We empower consumers to manage and improve their financial status, while helping protect against fraud and identity theft. Privacy Policy: https://usa.experian.com/login/#/publicPrivacyPolicy Terms & Conditions: https://usa.experian.com/login/#/publicTermsAndConditionsFree *Credit score calculated based on FICO® Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8 or another type of credit score altogether. To learn more: https://www.experian.com/help/fico-score-disclosure.html †Results will vary. Not all payments are boost-eligible. Some users may not receive an improved score or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost®. To learn more: https://www.experian.com/help/boost-disclosure.html ‡Based on FICO® Score 8 model. Approval is not guaranteed. Some may not see savings from improved interest rates. Offers are not available in all states. To learn more: https://www.experian.com §Experian CreditLock is a separate service from Security Freeze: https://www.experian.com/freeze/center.html. To learn more about the differences between CreditLock and Security Freeze, please visit https://www.experian.com/blogs/ask-experian/whats-the-difference-between-freezing-or-locking-my-credit/ © 2023 Experian. All rights reserved. Experian. Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners. Licenses and Disclosures
All intellectual property rights, including trademarks and word marks, are the property of respective owners