72
good
Express Scripts | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
115 Reports
115 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
67 Reports
67 Reports
User Feedback
37%
iOS
67 Reports
67 Reports
63%
Android
115 Reports
115 Reports
Express Scripts - Latest Quality Issues
iOS
Nov 14, 2024
X
I never get this medication on time!! There has to be another way cause this isn't working.
iOS
Nov 14, 2024
Shipping
No where to request shipping except standard
iOS
Nov 15, 2024
Get no where
This whole site is ridiculous! Just go around and around in circles and never accomplish anything!! Do I have to request one Rx per order? If I have more than one it the cart, there's always a hold or delay and then everything disappears out of the cart!! Why can't you improve this site to be more efficient and patient friendly ⁉️
Android
Nov 15, 2024
Installed this to lookup prescription prices, but it just gives me a "System Error" message whenever I try to do a price lookup.
iOS
Nov 15, 2024
Customer
I receive text messages when my refills are ready. I am told that each time I need to authorize the refill or risk not receiving my medication. I understand the rational behind this BUT why not just include an ACCEPT option at the end of the message??
iOS
Nov 15, 2024
Cancelling automatic enrollment
Don't see anywhere on the mobile app site to do this. Very frustrating.
iOS
Nov 16, 2024
NONRESPONSIVE
I have MS and I have had SO many problems with Express Scripts. The latest issue of many is that they charged me the full amount for my medicine because they screwed up my co-pay assistance AGAIN!! After speaking with at least 4 different “customer service representatives “ it's still not resolved. DO NOT TRUST THESE CUSTOMER SERVICE REPRESENTATIVES!
iOS
Nov 16, 2024
Absolute Garbage
Every time The app updates, I get logged out. Fine, I try to log back in and I'm “not in the system” with my name, birthdate, and SSN. Then I'm sent to a different pharmacy provider, Tricare, of which I am definitely not a member. Now I have to wait until Monday to attempt to refill a prescription, drag my doctor's office into it, and not get my refill until probably (hopefully?) a week from now. Your app is trash, your customer service is trash, your company is trash.
iOS
Nov 18, 2024
There’s nothing express about it
They are slow to process orders so get your doctor to submit 3 weeks before you need the medication. Even the shipping methods they use are the slowest available. They ship DHL then transfer to USPS which takes extra days and is never on time. Customer service when called is helpful though.
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket. Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere. Whatever you’re looking for, find it faster on the Express Scripts mobile app. • Order refills for you or your family • Track orders • Start automatic refills • Access ID card You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. This app and/or some if the features described may not be available for all plans or benefit types.
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