56
fair
Express Scripts | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
51 Reports
51 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
43 Reports
43 Reports
User Feedback
46%
iOS
43 Reports
43 Reports
54%
Android
51 Reports
51 Reports
Express Scripts - Latest Quality Issues
iOS
Feb 25, 2025
Be Careful: Lack of Accountability
If your postal system fails to deliver an order, Express scripts will not only Charge you and Demand payment, they will demand you claim reimbursement thru the postal system and they will do no follow up or claiming thru the system as well as not replacing the Rx NEVER delivered. Additional they say you cannot claim until 30 days have passed. They demonstrate a lack of accountability on all levels and make you feel responsible and make you pay for their irresponsibility.
iOS
Feb 25, 2025
Help me, please!!!!!
I cannot figure any of this out!!! I'm supposed to be on auto refill by mail order, yet I'm not getting scripts on time. I constantly have to run out for a couple weeks before any action is taken!!! I'm tired but I have no choice!!! Great….. now I can't go any further because someone else has the name Virginia with nicknames of Ginny and gin. So it seems I'm stuck again!!!!!!!!!!!!!!!!!!!!
iOS
Feb 26, 2025
Hard to order
Always saying they need to talk to the doctor after he done prescribe something. Express scripts doesn't contact them!!!
iOS
Feb 26, 2025
Not a good app
Their website is not great but somehow the app is so much worse. It's hard to navigate and some prescriptions are not even available to be seen on it
iOS
Feb 26, 2025
Inconvenient
Extremely inconvenient and more expensive than a traditional pharmacy
iOS
Feb 27, 2025
Very flakey
Every time I try to place an order, when I go to open the cart, the app disappears and I have to reinstall it to get it to work. Just keeps happening.
iOS
Feb 27, 2025
Needs some work
The app does not allow you to use all the options that are provided and you have limited access to see everything under your profile. When you make a payment you have no idea, what you are making a payment on if you have auto refills as a family. A detailed purchase receipt would be very useful.
iOS
Feb 27, 2025
Error Upon checkout
I can't even my cart and check out all my prescriptions that I added. It's always said system error and try again later. It's complicated.
iOS
Feb 28, 2025
Where’s my medicine
I'm new to express scripts - so I had my doctor send a several prescriptions I needed I received a notification they received it. So I checked the status and it was processing. Great - check the status 2 days later and there is a red action notice! No email to let me know. I was apparently supposed to go in and order the medication- I assumed since it was processing it's meant it was getting ready to send! No I had to order it! So this has set me back a few days. Hopefully I will get my medication before I run out. They need to let new customers know they received the medication and do you need it now.
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket. Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere. Whatever you’re looking for, find it faster on the Express Scripts mobile app. • Order refills for you or your family • Track orders • Start automatic refills • Access ID card You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. This app and/or some if the features described may not be available for all plans or benefit types.
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