76
good
Extra Space Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
16 Reports
16 Reports
User Feedback
19%
iOS
16 Reports
16 Reports
81%
Android
67 Reports
67 Reports
Extra Space Storage - Latest Quality Issues
Android
Nov 6, 2024
they WILL raise your rate and nearly double it
iOS
Nov 7, 2024
Logs me out all the time
Great to have digital access at the gate, thank you. But I wish the facial recognition feature would work. The app logs me out almost every time, so the convenience of facial recognition is lost.
iOS
Nov 7, 2024
App experience 0/5
The app offers me nothing other than the location and unit of my storage. And a number to call. That's literally all they let me view in the app. No monthly bill, a way to manage my account, the size of my box, my access code, literally nothing else is offered.
iOS
Nov 8, 2024
They will try to cheat you
My rent from 54 to 143 without notice
iOS
Nov 9, 2024
Too many updates.
Too many updates. Too many logins.
Android
Nov 10, 2024
Since the first log in, my account has been wrong. It's taking longer than it should to fix.
Android
Nov 12, 2024
The app is great, but I left here 10 years ago because they took all the electric out of each hallway. So some pencil neck can save a nickel a day on their facility.
iOS
Nov 14, 2024
Discrimination
This app discriminates against people with Apple devices and won't open the gates with Apple I phone. Go somewhere else to store your stuff.
Android
Nov 15, 2024
Log in, log out, log in, log out, it's ridiculous. I just wanna pay my bill. No wait, I have a great corporate idea! Let's make it super difficult for the customers. Brilliant. Why has my gate code has never worked no matter how many people say they've fixed it. Today was no exception. Now the generic code doesn't work, rate goes up, customer service gets worse. Incredibly frustrating.
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager. With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone: Easy access to My Account where you can manage payments and update account information Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities) Never forget your gate code again Real-time tracking of access activity for your unit (participating facilities) Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities) Easy access to help Leave feedback via the app – we love hearing from our customers!
All intellectual property rights, including trademarks and word marks, are the property of respective owners