65
fair
Extra Space Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
148 Reports
148 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
84 Reports
84 Reports
User Feedback
36%
iOS
84 Reports
84 Reports
64%
Android
148 Reports
148 Reports
Extra Space Storage - Latest Quality Issues
iOS
Mar 22, 2025
Update app
It's so frustrating when you update. You have to delete app and come back in.
iOS
Mar 22, 2025
Digital Access is a Nightmare
I really hate this digital access mainly because it doesn't work!! Every time I have come to pick up my items from storage I have been set back…usually there's someone here to help but not today- they are sending help. I have to wait 30 minutes for them to arrive….
Android
Mar 24, 2025
unable to sign in to change payment method
iOS
Mar 26, 2025
Strange behavior
Really strange developer choices in this app. If you haven't started your storage contract yet when you login it says ‘the unit is already being managed call XXX-XXX-XXXX' and when you call they say ‘it says this before you start your contract'. Why doesn't it work like the website? Why give this misleading message? Why make the customer call the line, wait on hold and just find it's actually fine and completely expected? Why make a customer do this? Why not just give a decent error/message? Why make the custom contact customer service?
iOS
Mar 26, 2025
Weird behavior for new customers
Really strange developer choices in this app. If you haven't started your storage contract yet when you login it says ‘the unit is already being managed call XXX-XXX-XXXX' and when you call customer service they say ‘it says this expected before you start your contract. Why doesn't it work like the website where it gives a meaningful message? Why give this misleading message as if something is wrong when it's not? Why make the customer waste their time calling customer service? What impression does this give the customer?
Android
Mar 27, 2025
Confusing to make payments.
iOS
Mar 27, 2025
Can’t login
I have confirmed my email twice and all I get is an error
iOS
Mar 29, 2025
Pathetic
I mean the app is to pay ur units. But if you click your payment history it freezes. And it foesnt allow you to scroll down to see what you owe to pay now. Just get rid of the app.
iOS
Mar 31, 2025
Strange behavior
Really strange developer choices in this app. If you haven't started your storage contract yet when you login it says ‘the unit is already being managed call XXX-XXX-XXXX' and when you call they say ‘it says this before you start your contract'. Why doesn't it work like the website? Why give this misleading message? Why make the customer call the line, wait on hold and just find it's actually fine and completely expected? Why make a customer do this? Why not just give a decent error/message? Why make the custom contact customer service? UPDATE: The developer suggests I contact customer service. But I already did, as the review states, and they told me it was expected behavior. So I think the developer response is not genuine and just a cut and paste.
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager. With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone: Easy access to My Account where you can manage payments and update account information Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities) Never forget your gate code again Real-time tracking of access activity for your unit (participating facilities) Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities) Easy access to help Leave feedback via the app – we love hearing from our customers!
All intellectual property rights, including trademarks and word marks, are the property of respective owners