80
good

Extra Space Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
154 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
41 Reports
User Feedback
21%
iOS
41 Reports
79%
Android
154 Reports
Extra Space Storage - Latest Quality Issues
iOS
Feb 26, 2025
Extra Storage customer
The recent update definitely allow the DIGITAL ACCESS to work but only issue is that it only works during office hours which is still an inconvenience when unit access is 6am-10pm please fix??
iOS
Feb 26, 2025
Update breaks Bluetooth
Version 9.8.4 fails to ask the OS for access to Bluetooth, so none of the digital access features work. They were working fine in the previous version.
iOS
Feb 26, 2025
Useless app
Utterly useless app. Every gate, door and elevator is always “out of range”
iOS
Feb 27, 2025
Employees and elevators
Ryan was absolutely helpful and responsive whenever I needed anything. The facility is clean. But, the out of order elevator for over a year makes moving slow. I have to pay helpers twice as much but don't get a break on the rental.
Android
Feb 27, 2025
Unable to find my account and it is a giant waste of space.... no pun intended
iOS
Feb 27, 2025
Delayed code to email start
The App really is super helpful, but the code to get started really takes a long time to receive by email. I had to resend it multiple times before it was delivered close enough to use.
Android
Feb 28, 2025
Service and facility a 5.0. App hard to navigate
iOS
Feb 28, 2025
Freezes
Every time I try to look at my payment history, it's frozen. If I go to “My Account”, it wants me to login again. It takes my money just fine though.
Android
Mar 1, 2025
The app has many faults bot communicating with door sensors
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! 

 

You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. 

 

At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.

 

With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:

 


	
Easy access to My Account where you can manage payments and update account information 
	Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)



	
Never forget your gate code again
	Real-time tracking of access activity for your unit (participating facilities)
	Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
	Easy access to help
	Leave feedback via the app – we love hearing from our customers!
Want to improve your unitQ Score by 20% within 30 days?
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