68
fair
Extra Space Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
76 Reports
76 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
21 Reports
21 Reports
User Feedback
22%
iOS
21 Reports
21 Reports
78%
Android
76 Reports
76 Reports
Extra Space Storage - Latest Quality Issues
Android
Dec 15, 2024
No one answers the phone. Cant leave messages
Android
Dec 16, 2024
Does not allow us access.
Android
Dec 17, 2024
No access to our unit through the app. Useless
iOS
Dec 17, 2024
Needs improvement
Worked for a week when I first joined. Stopped working all of a sudden. After another week, I was forced to upgrade the app. It started to work again for two days and now it doesn't work again. 🤷
iOS
Dec 17, 2024
Issue
The digital entry gate option does not work as that works since I downloaded the app
Android
Dec 17, 2024
I do not like this app. The information is out to date. It still shows you have a payment even when you've made a payment. Then I call customer service and their automated system won't take my card so I have to speak with someone anyway and they still put you through automated payments. If this happens again, I'm gonna have to make other arrangements. I don't appreciate being treated that way and of cpurse you can't come in to the store and make a payment either. This lack of convenience
Android
Dec 17, 2024
Rat infestation units and nothing has been done about it n reported it many times 6yrs stored n afraid to remove my items have to make a claim report and it saddens me cause i loved all my items tryed to remove them and afraid to infest my home! So filing a claim n dont know what good not happy!! Went to remove items oct 1st n it was so infested with rat feces n was afraid to remove items so im in process to file a claim n invole a lawyer about my rights
iOS
Dec 18, 2024
Does work
I open the app and it freezes
Android
Dec 18, 2024
The activity tab doesn't update at times and when I remove someone from access they're still on my list I hate that
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager. With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone: Easy access to My Account where you can manage payments and update account information Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities) Never forget your gate code again Real-time tracking of access activity for your unit (participating facilities) Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities) Easy access to help Leave feedback via the app – we love hearing from our customers!
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