71
good
Extra Space Storage | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
112 Reports
112 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
40 Reports
40 Reports
User Feedback
26%
iOS
40 Reports
40 Reports
74%
Android
112 Reports
112 Reports
Extra Space Storage - Latest Quality Issues
Android
Jan 23, 2025
Often times difficult to log in
iOS
Jan 23, 2025
Can’t check hours
Sometimes i need to double check the hours at my location, but every time i tap to check gate times the app crashes on me. Otherwise I've had no problems at all with the app or location.
Android
Jan 24, 2025
I try to view my storage account through this app and I'm sent to a web browser. It suggests to download the app (which I have) and it takes me back to square one. It's a vicious unnecessary circle.
iOS
Jan 25, 2025
Needs work
App keeps freezing when I try to see the payment history and I have to restart the app.. On the other hand Extra Space Storage is clean and safe and affordable. Great locations and friendly staff. Thumbs up!
Android
Jan 26, 2025
Difficulty logging in and no way to contact ESS listed.
Android
Jan 26, 2025
They were great! Really nice people and keep the place clean. However lost a star for mice in my unit, even though I had insurance nothing was considered a "total loss.". But having mice feces and urine all over my stuff ruined it for me. They do take steps to prevent vermin but units are not sealed. Also problem with my bill, and although it was straightened it took several calls and an hour of time. Otherwise I was happy with service and no concerns with theft.
iOS
Jan 26, 2025
Have to sign in EVERY TIME
This app would be ok if it actually worked. I sign in with my email and password, and then it asks me if I want to enable Face ID, which I say yes. Then the next time I open the app it lets it open with Face ID, and it shows that Face ID was accepted, BUT… then it just takes me to the sign in page! Ugh. What's the purpose of enabling Face ID if I have to sign in every single time???? It's very irritating. So I have to ALWAYS sign in every time I open the app. I haven't even been able to try opening the gate with the app yet because I can never remember my password so I can't log in. I've finally put my password somewhere that I can find it, so I will see if it works next time. But what a pain.
iOS
Jan 27, 2025
Gate Access denied
Will not open gate. Storage genie is the best for Apple users. Do not get rid of that program.
Android
Jan 28, 2025
App does not work and I just installed it! The one star is solely for the app. Also had my rate go up by over $70!! several years ago! Who does that? Also storage facilities will not work with you over a late payment the way everyone else does. When I said something I was told that it was the law (yeah right). While I have never really had trouble with the local place, where my stuff is at (you'd get 3-4 stars). Storage units are a scam. App is so useless that it will not let me log out!
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager. With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone: Easy access to My Account where you can manage payments and update account information Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities) Never forget your gate code again Real-time tracking of access activity for your unit (participating facilities) Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities) Easy access to help Leave feedback via the app – we love hearing from our customers!
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