43
poor
Factor_ Prepared Meal Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
130 Reports
130 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
79 Reports
79 Reports
User Feedback
38%
iOS
79 Reports
79 Reports
62%
Android
130 Reports
130 Reports
Factor_ Prepared Meal Delivery - Latest Quality Issues
iOS
Dec 14, 2024
Extremely limited vegan options
I really wanted to like Factor. But after several weeks I'm considering dropping my plan. The vegan / plant based options are minimal at best. It's like you guys only know how to make 1 or 2 different vegan plates and that's the same options every week. The week of Christmas delivery you only have ONE vegan option. Who wants to eat one thing the entire week. Food taste good but again, your lack of quantity and quality for actual vegan options is the reason I will be cancelling my subscription and going to another food prep service.
iOS
Dec 14, 2024
Dianne Morrison
The food is tasty with good portions and vegetables. But I can't eat anything spicy at all and some things irritate my stomach. Also, I requested no delivery this week but still got a week's food delivered. ☹️
iOS
Dec 14, 2024
Pretty good for lazy people
Pretty good wish they had better portions. Why is it like $25 total for a stake I can go out and pay that
iOS
Dec 15, 2024
Terrible customer service
After making my first order I deactivated the account to avoid multiple purchases without experiencing the first box like I've done with multiple other meal delivery services. They cancelled to order without any communication. The customer service agent I reached out to was extremely rude.
iOS
Dec 16, 2024
The app is lacking a search option
I would like to be able to go in and search the meals that I like the best to make it easier when placing my order each week.
iOS
Dec 16, 2024
This is scam
Only the first box arrived. The others was cancelled and I didn't got the refund.
iOS
Dec 18, 2024
Scam or incompetent
First order and they forget a whole meal out of 6, they can't handle single digits or did it on purpose hoping you either don't bother with the loss or contact them where they will only offer a credit on your next full priced delivery (more than one month out for me). No straight forward refund policy even if they are 100% at fault apparently. They are owned by HelloFresh so this isn't their first rodeo. I do not recommend this business at all.
iOS
Dec 18, 2024
App isn’t working
App hasn't been opening I don't know if it's because it's not in my country or my phone model but I have a iPhone 14 max. It crashed every time I open it.
iOS
Dec 18, 2024
No delivery
Two weeks in a row my deliveries have not shown up.
Factor_ Prepared Meal Delivery - Product Description
Factor's prepared meal delivery makes eating well easy! Our nutritious meal plans offer 29+ meals and recipes every week from a rotating menu that feature options from Keto, Vegan, Vegetarian, low-carb, and low-calorie diets. You can also add snacks, drinks and other wholesome add-ons to your food delivery order. So, what sets Factor apart from other meal kit delivery options? _Pre-Made Meals Are Ready to Eat in Minutes_ Forget about searching for healthy recipes that fit your diet. Our food delivery service sends prepared meals straight to your doorstep so you can spend less time prepping, cooking, and cleaning and more time savoring nutritious meals. _Dietitan-Approved Recipes That Use Quality Ingredients_ All of our recipes are designed by dietitians who specialize in healthy eating and are crafted by chefs who make sure our meal plans only use the highest quality, freshest ingredients available. You can rest easy knowing that every premade meal you receive from Factor will take you one step closer to a healthier lifestyle. _Special Diets Made Simple_ Whether you're an omnivore or follow a plant-based diet, the Factor app offers ready to eat meals for the most popular diet plans, including: + Keto Diet + Vegan Diet + Vegetarian Diet + Low Calorie Diet + Low Carb Diet _Flexibility in Every Meal Plan_ Choose from a variety of dietitian-approved meal plans with 4 to 18 rotating options every week. Need to skip a week? No problem! Our meal plans can be paused in case you're heading out of town for a couple of days, or expanded on for weeks when you expect to need some extra meals for the weeks where cooking just isn't an option. _A Meal Plan Personalized For You_ The Factor food delivery app provides meals that fit all tastes and preferences. When you make choices to your meal plans, our app will personalize future weekly meal selections to keep you diet fun and exciting. _Our Customer Service Team is Here to Support Your Goals for Healthier Eating_ Our customer experience team is always available to help answer questions and ensure you're fully enjoying your meal plan! Contact us directly through your Factor app, call us at (888) 573-5727, or email us at help@factor75.com for assistance.
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