Quality degradation at Farmers Insurance Mobile  
Users report higher volume of Quality Issues than usual
85
good

Farmers Insurance Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
37%
Android
26 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
45 Reports
User Feedback
63%
iOS
45 Reports
37%
Android
26 Reports
Farmers Insurance Mobile - Latest Quality Issues
Android
Feb 25, 2025
App will not work for my driving activity
iOS
Mar 4, 2025
Customer Service/Adjuster’s for Homeowner Claims
Customer service representative loyalty hang up on me, while I was trying to add vehicle to my policy. Adjuster and manager over looked my attic leaks due to weather damages.
iOS
Mar 4, 2025
A confusing ins company
I had several policies with them and it was just down right a pain. Local agents would not respond or go out of business. Bills were split up with them and formost. I'd call to ask a question and they couldn't find my policy only to realize it was with their other company. Upon renewal of my homeowners they sent out inspectors several times. Despite being with them for 10 years with no claims and the highest deductible of $10k they dropped me. Well I can go on and on but you get the idea. I recently switched to progressive and cut my bill in half.
Android
Mar 9, 2025
Events that look like mistakes to the app. I say WELL Done to us drivers. DEFENSIVE DRIVING shouldn't be a penalty.
iOS
Mar 13, 2025
New version not allowing me to login
I am not able to login with the updated app, last week the older version was fine, I guess my phone doesn't have enough memory for the new app. So, if you can go back to the old app for iPhones that don't go up to iOS 16 that would be great. I can't even look at my polices or print out my bill. when I open the app it says update available and then when I click on it it keeps telling me updates available without being updated.
Android
Mar 16, 2025
password reset does not work!
Android
Mar 20, 2025
I am having issues with just trying to find an agent in Eureka, California 95501.
Android
Mar 20, 2025
glitches per customer service. this service is trash
iOS
Mar 27, 2025
Auto
Unable to look up my auto policies all it brings up is my life insurance policy frustrated
Farmers Insurance Mobile - Product Description
Here’s what you can do using the Farmers® Mobile App:

•	Review your bills, make payments and manage payment methods.
•	Access ID cards for your auto and home policies
•	View policy documents for your Farmers coverage.
•	Start a claim right from your phone — and track its status.
•	Request roadside assistance for help like towing, changing a tire or charging a battery.
•	Get a fast quote for Auto, home, condo and renters coverage.
•	Find contact information for your agent.
 
It’s easy to use the Farmers Mobile App. Logging in is hassle-free with Touch ID® and Face ID, and a “Remember Me” feature can recognize your phone after you’ve used it to sign in. 

Disclosures: 

Advertisement produced on behalf of the following specific insurers and seeking to obtain business for insurance underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Civic Property and Casualty Company, Exact Property and Casualty Company, Neighborhood Spirit Property and Casualty Company, Farmers Insurance Company of Washington (Bellevue, WA) or affiliates. In TX: insurance is underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Farmers Texas County Mutual Insurance Company, Mid-Century Insurance Company of Texas or Texas Farmers Insurance Company. In NY: insurance is underwritten by Farmers Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company or Farmers New Century Insurance Company. Home office, Los Angeles, CA.
Life insurance issued by Farmers New World Life Insurance Company, 3120 139th Ave. SE, Ste. 300 Bellevue, WA 98005. Farmers New World Life is not licensed and does not solicit or sell in the state of New York. 
Each insurer has sole financial responsibility for its own insurance. List of all insurers at farmers.com. Not all insurers are authorized in all states. Not all products, coverages, and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.
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