6
poor
FedEx Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
28%
Android
187 Reports
187 Reports
iOS unitQ Score
iOS User Feedback
72%
iOS
475 Reports
475 Reports
User Feedback
72%
iOS
475 Reports
475 Reports
28%
Android
187 Reports
187 Reports
FedEx Mobile - Latest Quality Issues
Android
Nov 16, 2024
Terrible service in TEZIUTLAN PUEBLA the packages are held for weeks and make the delivery take longer day by day, until you reach the point that you have to go and get your own package, ESTAFETA is more efficient
iOS
Nov 16, 2024
Useless without account
I'm beyond sick and tired of every single company I deal with forcing me to create an account just for me to find out down the road my information was stolen in a database breach, or have my data from my phone collected to be sold or simply used against me to squeeze every last dollar out of my pocket. This app refuses to save tracking numbers without an account, so I won't use it. Only point in downloading it, was for convenience. Me giving you personal information isn't convenient in 2024.
iOS
Nov 16, 2024
App issues
The app is not working properly.
iOS
Nov 16, 2024
Can’t change delivery address, horrible phone system
I am just trying to get a package delivered to my new residence in New York and they are sending it down to Florida of where I used to live. Tried to change it through the app and the verification codes they sent me said they didn't work and requested a new code too many times. Tried to call FedEx to get my address updated, was sent back to the company shipping it but now since fedex has it, I was sent back to them and now FedEx is saying to go back to the original company again. Phone system keeps cutting off at the menu choices and refuses to let me speak to a representative. I just need a simple address change to make sure my package isn't sent across the country but I can't get through to anyone and the app won't let me fix my address through delivery manager.
Android
Nov 17, 2024
I don't know what the hell does abandoned FedEx Center mean...? On top of that, my package is supposed to arrive on November 19th, but a notification appears telling me that it will be delayed until November 26th, from November 11th when it left. It's a horrendous and lousy service... And I don't know what to do, I don't want to wait that long.
Android
Nov 17, 2024
The worst app I've ever used. The app is in three languages, but I can't change the language. I also can't check which branch my package is in, and most of the app's features don't work.
Android
Nov 19, 2024
Doesn't let you access doesn't recognize your name or password
Android
Nov 19, 2024
After install5 of this application my cell phone showed unusual behavior, opening applications alone. After using antivirus (test done with two) a harmful file was detected in the app's folder.
Android
Nov 19, 2024
I tried to make a shipment and pay with cards but it never let me, it only marked me that the data of my cards were wrong and blocked them all.
FedEx Mobile - Product Description
Real-time tracking and shipping at your fingertips!
The FedEx Mobile app helps you take control and track your packages from wherever you are. Create domestic and international shipping labels, get quick rates, choose pickup or drop off locations, scan barcodes, and discover rewards all in one app.
Track Your Packages
• Track the status of all incoming or outgoing packages with FedEx Mobile Beta
• Enable push notifications to receive updates on your shipments*
• Enroll in FedEx Delivery Manager for a smooth tracking experience*
• View photo of residential delivery*
• Hold a package at a preferred FedEx location*
• Leave delivery instructions for the courier*
• Sign for packages from your phone*
• Request a vacation hold*
• Reroute your package to a FedEx location and pick up when it’s convenient*
• Use Siri Voice Command to check the status of your incoming FedEx package
• Get Apple Watch access to check status of packages, to find locations, and to redirect your package to a FedEx Location
• Use our widget to track your packages from your phone’s home screen. (Touch and hold the home screen, click + and search for FedEx.)
• Scan barcodes for easy tracking
• Search your list of shipments by tracking number, references, vendors, and more
• Scan door tags to get information and options regarding your missed shipment*
Ship Your Packages
• Create a domestic and international mobile shipment label and request a pickup**
• Get shipment cost estimates and delivery times
• Access your phone and FedEx shipper address book
• Schedule and manage pickups**
• Use your phone to measure your package dimensions
• View rewards*
• Ship directly to a FedEx-designated location*
• Chat with a virtual assistant for FedEx Mobile app and services questions*
• Conveniently find the nearest FedEx Location near you
Thank you for using the FedEx Mobile app! Have any feedback? Email us at mobile@fedex.com.
FedEx Delivery Manager is only available for residential deliveries within the U.S. You must be signed-in to the FedEx Mobile app and registered for FedEx Delivery Manager to use selected features.
Maximize your FedEx experience by allowing the following permissions: Location, Camera, and Push Notifications. This will give you access to scan barcode, track packages, find drop-off locations, and get instant updates. Also, get Sound Alerts for delivered packages by turning on sound in your settings.
*Available in some regions
**Shipping administration rules apply.All intellectual property rights, including trademarks and word marks, are the property of respective owners