6
poor
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
25 Reports
25 Reports
User Feedback
39%
iOS
25 Reports
25 Reports
61%
Android
39 Reports
39 Reports
fepblue - Latest Quality Issues
Android
Mar 26, 2025
Can't sign into the app. I verify through the phone or email code but comes back with an error. I can login to the website just fine.
iOS
Mar 27, 2025
Not a fan of this app
This app is glitchy at best, [name] selected are not always available to use. For example, I can't get the link to search for a provider to work 100% of the time. The convenience of using an app instead of the actual website is lost on FEP/BCBS apparently. However, even in the website on a computer, searching claims is a circular nightmare. I'm ready to just give up.
Android
Mar 28, 2025
I hate that each time I login it asks me to verify my device. says that I'm verified for 4 months but I'm not which is a waste of my time when I have to verify the same device every time. The amount of times there's something going on with the app is also very concerning as well.
Android
Mar 28, 2025
Verification process when logging in is broken! Tried every option - inputting correct info. This is ridiculous!!!!!!!
Android
Mar 28, 2025
I don't like the fact that I have to sign in everytime! What is the point of the app if I can't have quicker access?
Android
Mar 28, 2025
update 3/27/25: STILL trash, cant log in with biometrics and doesn't remember device authorization. makes you do verification every time and then when you do it via the texted link, it just throws an error message. you have to use phone call every time and again, it will NOT remember your device. This company seemingly makes their web services intentionally impossible to use.
Android
Mar 31, 2025
does not verify for 4 months, have to keep verifying, wellness card says not registered despite being registered. difficult app to use
Android
Apr 1, 2025
Whoever installed this mobile app needs more training. Half the time you can't even get in. You have to keep trying over and over and over. If I could give 0 stars I would.
Android
Apr 2, 2025
The app loads very slow. hard to navigate. Doesn't do enough updates. Loses connection. On a good note, it has fantastic articles on health and well-being. Another this, they don't read the reviews user's leave. So nothing ever gets resolved. It's a shame because the app is very informative . Helps me with my diet plan for osteoarthritis.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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