10
poor
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
58 Reports
58 Reports
User Feedback
46%
iOS
58 Reports
58 Reports
54%
Android
67 Reports
67 Reports
fepblue - Latest Quality Issues
iOS
Dec 16, 2024
Complex
This should be easy to use but it is not
iOS
Dec 16, 2024
Broken - can’t log in
This app was never great but now it's broken and won't allow logins. It says not available due to a system error. Can log in fine from desktop so not a password issue.
Android
Dec 16, 2024
I wish I could give this a minus 10!!!!! I honestly didn't think this app could get any worse but you proved me wrong! I couldn't even get to where I need to reorder my prescriptions because it had so many hoops you had to jump through. Now I am sitting at my PC to make it easier for me to reorder my prescriptions! This app is absolutely the most terrible app I have ever used! Fix it!! For crying out loud it shouldn't be this hard to do what you want to do! I am so mad right now
Android
Dec 16, 2024
I needed to order a couple of refills of my prescriptions. I currently don't have computer access. I was finally able to order my prescriptions with great effort and an excessive length of time. If I could change my rating to a negative 5 stars, that is what it really deserves. Hard to read, times out quickly and much of the text is hidden. Apparently they don't want you to use this app. If similar changes were made to the computer version, it also will be worthless! And, where do I log out?
iOS
Dec 17, 2024
Can’t login
I don't know what happened, but the app will not let me log in.
Android
Dec 17, 2024
Completely unable to use. User unfriendly
Android
Dec 17, 2024
verification never works
Android
Dec 18, 2024
Very,Very difficult to use. I've been trying all morning, unable to get into this app, account. It won't even recognize my 'R' number, I've entered it Several times. Not assemble.
Android
Dec 19, 2024
I can't get into app keeps sending me in circles on verifying myself
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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