14
poor
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
39%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
57 Reports
57 Reports
User Feedback
61%
iOS
57 Reports
57 Reports
39%
Android
37 Reports
37 Reports
fepblue - Latest Quality Issues
iOS
Jan 24, 2025
App update
I don't believe the app is really conducive for promoting the things it is intended to foster. You have log in and answer too many questions from screen to screen, it doesn't automatically record workouts or sync with Apple devices, and you can't schedule it to remind you to input the information.
iOS
Jan 25, 2025
App Update
Why do I have to have an OSI Operating system 17 or higher to update I have 16, I feel it is discriminatory to require me to upgrade my phone to use this app!!!
iOS
Jan 25, 2025
App
Worst app Ever! What a disaster. Months pass and one still can't see medical claims and now the messages aren't working!!
iOS
Jan 25, 2025
Needs work
This site will not allow going back to menu once I've chosen a path and want to return to menu. Tiresome
iOS
Jan 25, 2025
Unable to Login
I've called several times and no one can help me. I'm able to use the website and somehow login through the external website through the app but I cannot use to app and login with the app. Not sure what the technical issue is but I'm over it.
iOS
Jan 26, 2025
Still needs improvement
Better than last year. But i still slow to connect or fails to connect to the parent web site on IOS
iOS
Jan 26, 2025
Horrible insurance and outdated app
The insurance is a joke. I pay more using this insurance than I would as an uninsured patient. It's a perfect example of the scam of US health insurance that I'm supposed to have the “best” and I can't afford the services I need. The app is glitchy and slow.
iOS
Jan 27, 2025
Face ID does not work
Face ID once again does not work at all. I have it enabled in the mobile app. I have tried logging in multiple times and it keeps prompting me for a password instead of using Face ID. It is 2025. Seriously, figure your digital stuff out.
iOS
Jan 27, 2025
Minimally helpful
Can hardly access any aspect of my health benefits. Yes, I can see some of my claims. No, for many other IMPORTANT aspects, I have to navigate to the MyBlue Account through a separate browser. So, maybe if this app was named “fepblue LITE”, it might be more appropriate.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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