1
poor
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
60 Reports
60 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
124 Reports
124 Reports
User Feedback
67%
iOS
124 Reports
124 Reports
33%
Android
60 Reports
60 Reports
fepblue - Latest Quality Issues
Android
Nov 16, 2024
Completely user unfriendly....
iOS
Nov 16, 2024
Good app, issues with 2.0
This app is so helpful in general. However ever since the 2.0 upgrade I haven't been able to see my claims in the app.
Android
Nov 17, 2024
Log in often does not work
Android
Nov 17, 2024
This app is terrible. It never works properly, locks me out consistently, and the unlock process takes so long it is easier to just call their 800 number.
iOS
Nov 17, 2024
Where are the EOBs?
No EOBs, no contact info, nothing to see here. Worst goddam service ever.
iOS
Nov 18, 2024
Garbage!
Won't take info I used to log in. Tried to reset username and password with email associated with my account. No email was sent so that I could reset my password or username. worthless app!
iOS
Nov 18, 2024
App no longer working with latest update
After updating their app only once in a very blue moon, FEP Blue has issued two updates recently. Too bad the 2nd update makes you verify your login on their webpage within the app, only once verified to go back to login in the app, to be asked to verify again, indefinitely. Please fix this!
iOS
Nov 18, 2024
Now I can’t get into my app because my iPhone is a iOS 15.8.3
Put it back like it was
Android
Nov 19, 2024
Every day the app goes down. Takes hours to change password. You can keep your stupid app.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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