61
fair
Fifth Third Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
172 Reports
172 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
67 Reports
67 Reports
User Feedback
28%
iOS
67 Reports
67 Reports
72%
Android
172 Reports
172 Reports
Fifth Third Mobile Banking - Latest Quality Issues
Android
Mar 30, 2025
This app is horrible ...hate that it doesn't load the available balance fast enough seems like it's allowing double charges from the same transactions makes it hard to see what I've spent overdrafting my account ..checks my balance everybody many times and the math ain't mathin'..please come up with a better app!!
iOS
Mar 30, 2025
Review
Can't load and lost my original app,to,get to. Acts.what can I do to restore my original app
iOS
Mar 30, 2025
Issues
This app has constant issues , won't log me in with Face ID half the time . Connection issues always ! Bank constantly freezes my card thinking transactions are fraud when they are clearly not . This is the worst bank I've ever had along side Bank of America
Android
Mar 31, 2025
it's weird you can't look at reward points on here.
Android
Apr 1, 2025
doesn't work
Android
Apr 1, 2025
once again, this app is not working. Every time this app updates, it has trouble logging in. now it won't login at all. it just stays at Login screen and erases what I type in after I hit login. the biometric login only works 50% of the time. the other 50% it says "uh oh, that didnt work. try again later". the login of this app used to be absolutely amazing. now it just never logs in at all. please for the love of god fix this app or I will be finding a different bank to go with! Used S25 Ultra
Android
Apr 1, 2025
would like balances showing while using bill pay and/or checking the activity on the account.
Android
Apr 2, 2025
It's recently become iffy, not always opening when logged into.
Android
Apr 2, 2025
I've read some of the bad reviews, and I have to say, people update your phones, please. I don't work for the bank. I have never had any issue logging onto the app, I constantly move money around between 5 different accounts, and biometrics works 9.5 times out of ten. I will say that the maintenance thing that happens late at night has been very inconvenient, but I must learn to work around it. All in all, no complaints.
Fifth Third Mobile Banking - Product Description
Securely access your accounts, deposit checks², view recent transactions, pay bills, transfer money¹, and find ATMs and branches. See over six months of account history and account details. Plus you can view total pending credit card transactions, and 24 months of statements. If you’re a first time user, just follow the link on the login page to get started.* DEPOSIT CHECKS Save a trip to the bank and deposit checks with your phone - as late as 8 PM ET to process your deposit the same business day.²,³ And Mobile Deposit with Immediate Funds can get you access to the full amount of your check right away.⁴ TRANSFER MONEY & PAY BILLS Get in. Get out. Transfer funds quickly. Add new payees and make payments right from the app.¹ SEND MONEY with ZELLE® PERSON-TO-PERSON PAYMENTS It’s Easy. It’s Fast. It’s Secure. Send money to virtually anyone with no added fees, all they need is a U.S. bank account. Money moves directly from account to account and is typically available within minutes.⁵ Use an email address or mobile phone number to send and receive payments, account information is not exposed to users. FIFTH THIRD INSTANT ALERTS® Track your debit, credit, and ATM transactions with a message directly to your phone or your email. Take quick action just by swiping or clicking on the mobile app alert when you receive it, and conveniently view and manage your alert preferences right within the app. New to alerts? Login and click on the Alerts menu under your profile and we’ll recommend the right ones for you. HELP YOURSELF Update your account information and preferences. No need to call - activate cards, change card PINs, update your user ID, choose electronic statement delivery, and manage your alerts in the app. LOCATIONS & HOURS Stop in and see us. Find Branches & ATMs by mapping directly to one of our locations. Get the branch hours or call us with just one click. SECURITY We are committed to protecting the privacy of your financial information. When you use the Fifth Third Mobile Banking app, all of your information is encrypted to help prevent unauthorized access. See our Online Privacy Policy at 53.com/privacy-security for more information. Disclosures *Subject to Digital Services User Agreement. Mobile Internet data and text message charges may apply. Please contact your mobile service provider for details. ¹ Transfers from a credit card will be treated as a cash advance. Please review the terms and conditions of your credit card for additional details. Transfer limitations may apply refer to the Rules and Regulations. ² Access 360 and Basic Checking accounts are not eligible for mobile deposit. Fees may apply to mobile deposit with immediate funds, and the service is not available to business accounts. ³ Checks are subject to an additional review by Fifth Third, and the availability of funds from your deposit may be delayed in some instances. You will be mailed notification if the availability of funds from your deposit is delayed. ⁴ Subject to transaction fee based upon deposit amount. Terms and Conditions apply. Transactions subject to applicable cutoff times. Please see Digital Services User Agreement for details regarding cutoff times. All checks subject to approval by a third-party vendor. ⁵ Transactions between enrolled Zelle users typically occur in minutes. If your recipient is not yet enrolled with Zelle, it may take between 1 and 3 business days after they enroll. Availability may be limited based on your account type and the date of account opening. Zelle is a registered trademark of Early Warning Services, LLC. Fifth Third Bank, National Association. Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners