47
poor
First Bus | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
157 Reports
157 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
51 Reports
51 Reports
User Feedback
25%
iOS
51 Reports
51 Reports
75%
Android
157 Reports
157 Reports
First Bus - Latest Quality Issues
Android
Feb 27, 2025
It's a good app for just buying tickets but I do think there are a few glaring issues. 1) The ticket prices are too high in my opinion and will probably hit people with low incomes and those in economically desperate situations hardest. 2) The mapping system is fine for the most part but it's annoying how you have to stick to a certain of the country because it's limiting to me and others who want to travel across the entirety of the country, usually from bus to bus if we so desire to do.
iOS
Feb 27, 2025
Poor design
What blithering fool decided it was a good idea for the app to close any audio apps currently running when this app gets opened?
Android
Feb 27, 2025
it's easy to use but my only negative is having to activate one bus at a time. so driver has to wait for me to scan two different tickets it's fine if the driver is patient.
iOS
Feb 28, 2025
Times
If the app says the bus is coming at 8:06 but never comes then that's just extremely annoying, this is something that happens multiple times almost every day, almost no one here actually trusts what the app says, specially in the morning, please fix it, if there's no bus coming then set it as cancelled, and if it's coming late then put how late, I know it's not impossible, I have seen it being done properly in Sweden and Germany.
Android
Feb 28, 2025
sometimes the buses dont load properly so they show buses neae when they arent. can be frustraring when you are waiting a while
iOS
Feb 28, 2025
Insulting
The fact you continue to hike the prices up then still inexplicably turn off my music every time I open the app feels like you're spitting on me after pushing me into a ditch.
iOS
Feb 28, 2025
Awful don’t recommend
This app is extremely inaccurate. It lies about its location when I'm waiting for the bus and I think it's gonna turn up and then it never turns up. I used it for my college experience thinking they would make travelling a lot easier but it made a living hell.
Android
Feb 28, 2025
have to reload app to get refreshed bus locations
Android
Feb 28, 2025
The busses in Colchester do not run according to timetable, some never show up, some come 20minutes later. It is impossible to rely on busses in this town.
First Bus - Product Description
Plan a journey, buy a great value mobile ticket (mTicket) or find where your bus is with live bus times – you can do all this and more with the First Bus App, making bus travel even easier. PLAN YOUR JOURNEY With our door to door route planner you can check your quickest route to work or plan a new adventure and help you to get around at the weekend. Just enter a destination to view your route options and we’ll show you which of our bus services can get you there with step-by-step instructions. CHECK LIVE BUS TIMES The First Bus App is the best way to get live bus times and route information. You can save your favourite stops, routes and locations and revisit recently searched journeys. The map shows the bus stops nearby where you can see live updates to check where and when your bus is coming letting you head to your bus stop just before your bus is due. BUY YOUR MOBILE TICKET (MTICKET) You can buy your great value bus ticket on the First Bus App before you travel so with mTickets there’s no need to carry cash or worry about having the right change. Some of our tickets are cheaper on the app so get it downloaded for our best bus ticket prices. Payments are secure and there’s a handy ‘buy again’ button with one-tap checkout making repeat purchases even quicker and easier to do. The app also features: • Tickets for Heathrow RailAir, Buses of Somerset and First Kernow. • Payments via Visa, Mastercard, PayPal, Google Pay and Apple Pay. • The ability to gift tickets to a child or young person.
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