52
fair
First Bus | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
134 Reports
134 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
28 Reports
28 Reports
User Feedback
17%
iOS
28 Reports
28 Reports
83%
Android
134 Reports
134 Reports
First Bus - Latest Quality Issues
iOS
Nov 11, 2024
Timing
Your busses are never on time fix that right this instance for this reason many people have been late to work/school which is not good
iOS
Nov 11, 2024
Inaccurate bus times
Late or missing half the time, buses will claim to be 5 minutes away but are actually still at the other side of the city
iOS
Nov 11, 2024
Bus 101 delay.
Buses comes very late, especially bus 101, the delay is so alarming.
Android
Nov 12, 2024
App works fine unless there's a problem like a road closure. Doesn't seem to be any communication within the company between bus drivers and whoever updates the app or the website/twitter. So if a bus stop is shut or buses are bypassing it the app still thinks it's coming until it gone. The bus stop electronic signs are controlled by the council apparently but they use the first bus website - which isn't updated always. if you try to complain they just blame the council!
iOS
Nov 13, 2024
Service map bus update
They ruined perfectly service map with the nested live bus locations. Previous one was better as we can see all the buses going through the selected bus stop in real time. Now it shows all the stops for the next bus which is no use to passengers waiting for different buses. Don't bother with the live location as some buses does not even shows up on map
iOS
Nov 14, 2024
Crappy
Busses don't show up on the timetable 60% of the time to the point it feels like the paper timetables at the bus stops work better, but at least buying tickets in app works.
iOS
Nov 14, 2024
Questionable Live Tracking
When it works, it works, however it will often show you live times and locations for buses that don't show up. If it's an estimate and not based on transponder data, it should say so, the signal icon next to times seems to imply it's tracking live times but it clearly isn't always the case.
iOS
Nov 15, 2024
Doesn’t work most of the time
This app is great when it works, but 90% of the time it doesn't work.
Android
Nov 15, 2024
sometimes the buses don't show on the map
First Bus - Product Description
Plan a journey, buy a great value mobile ticket (mTicket) or find where your bus is with live bus times – you can do all this and more with the First Bus App, making bus travel even easier. PLAN YOUR JOURNEY With our door to door route planner you can check your quickest route to work or plan a new adventure and help you to get around at the weekend. Just enter a destination to view your route options and we’ll show you which of our bus services can get you there with step-by-step instructions. CHECK LIVE BUS TIMES The First Bus App is the best way to get live bus times and route information. You can save your favourite stops, routes and locations and revisit recently searched journeys. The map shows the bus stops nearby where you can see live updates to check where and when your bus is coming letting you head to your bus stop just before your bus is due. BUY YOUR MOBILE TICKET (MTICKET) You can buy your great value bus ticket on the First Bus App before you travel so with mTickets there’s no need to carry cash or worry about having the right change. Some of our tickets are cheaper on the app so get it downloaded for our best bus ticket prices. Payments are secure and there’s a handy ‘buy again’ button with one-tap checkout making repeat purchases even quicker and easier to do. The app also features: • Tickets for Heathrow RailAir, Buses of Somerset and First Kernow. • Payments via Visa, Mastercard, PayPal, Google Pay and Apple Pay. • The ability to gift tickets to a child or young person.
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