81
good
First Citizens Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
16%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
186 Reports
186 Reports
User Feedback
84%
iOS
186 Reports
186 Reports
16%
Android
35 Reports
35 Reports
First Citizens Mobile Banking - Latest Quality Issues
iOS
Nov 14, 2024
Not good
Compared to other banking apps, this one stinks. Hard to use, can't set up automatic payments. I cringe ever time I have to use it.
iOS
Nov 14, 2024
The UI is confusing!
The app feels like it was designed without the user experience being a priority. It's slow, the taxonomy/menu is confusing (eg how do I pay a bill), there is no history of prior payments to existing payees etc. C'mon, you can do a LOT better. BoA, Citi, and SVB do (did 😞)!
iOS
Nov 14, 2024
The worst bank ever!!!!!
I get my money stolen from this so called bank at least twice a year!!! My SSI MONEY I am a terminally ill cancer patient!!!! And you would think staff and managers would be at the very least helpful and apologetic about it, but no!!! instead they are nasty talking unhelpful, shouting my Social Security number out loud over the phone to somebody so everybody in the bank could hear it! If they just gave my Social Security number to somebody over the phone told me, but of course our fraud department! Like precisely, the people who committed fraud because twice a year, somebody bank account without someone from staff knowledge is impossible
iOS
Nov 15, 2024
Locks me out
I am frequently, locked out of my account.
Android
Nov 16, 2024
It's not user friendly
iOS
Nov 16, 2024
Not as good as before
The app started declining extremely quickly. Some functions barely work. Very disappointing
iOS
Nov 17, 2024
Just okay
For the most part I enjoy this app. It needs a lot of updates. My biggest annoyance is every time it loads my accounts and I need to scroll down it immediately changes the order of my accounts. The sensitivity is ridiculous and so annoying. It should make you open a setting to change that. I can hardly scroll.
iOS
Nov 17, 2024
Tempermental
I find the AP is fair to good. It is temperamental at best for online deposits. Some times it takes them, then times it doesn't. I follow to correct my deposits to no avail they are rejected. I have two other accounts at other banks and I don't have any difficulties with them.
Android
Nov 18, 2024
Very odd bookkeeping for a bank. Needs Accounting 101
First Citizens Mobile Banking - Product Description
First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode. First Citizens Digital Banking helps consumer and business customers: • View your accounts and transaction history • Deposit checks from your mobile device • Pay bills and make transfers between your First Citizens accounts • Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more • Receive account and security alerts via text or email • Securely access your checking, savings and credit card statements at any time • View tax documents Consumer customers can also: • View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place • Send money to friends, family and others you trust with Zelle® • Transfer funds to and from accounts you have at other financial institutions • View FICO® Scores if you have a consumer loan, credit card or mortgage • Set up text and email alerts to help monitor credit and debit card activity • Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more • Credit card customers can add authorized users, request balance transfers and more Business customers can also: • Set up multi-user access - customize and designate access to employees who are helping manage the company's finances • Send domestic wire transfers • Send payments via ACH • Detect fraud with ACH Monitor and Positive Pay • Set up text and email alerts to help monitor credit card activity About First Citizens Bank: Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 600 branches in 22 states. For more information, visit firstcitizens.com. First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc. FICO is a registered trademark of Fair Isaac Corporation. Copyright © 2022. First Citizens Bank. Member FDIC. Equal Housing Lender.
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