good

First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

43%

Android
39 Reports

iOS unitQ Score

iOS User Feedback

57%

iOS
51 Reports

User Feedback

57%

iOS
51 Reports

43%

Android
39 Reports

First Citizens Mobile Banking - Latest Quality Issues

iOS

Mar 19, 2025

Not user friendly

Very not user friendly

iOS

Mar 22, 2025

Disappointed

Not sure if it's the bank itself or the app, but there is a significant delay in funds when moving them from account to another. Customer service can't see where the money goes either.

iOS

Mar 23, 2025

Very bad problem resolution.

Has not worked correctly from my phone or iPad for over a month. Many tickets placed with their IT department. Still no resolution. Very disappointed indeed. The app constantly locks me out and the Face ID stops working. Needs escalation to highest IT ticket.

iOS

Mar 26, 2025

Facial recognition

This app is awesome except it does not have facial recognition.

iOS

Mar 26, 2025

Accounts change order

The accounts change order constantly. Every time I try to scroll they rearrange. It makes it hard to tell how much is in each account. This started happening about a year ago. Before that, the app was great.

iOS

Mar 31, 2025

Account alerts still don’t work. They never fix this.

I still don't get alerts when debits are posted from external sources. Perhaps they could partner with Chase Bank, their app works flawlessly

Android

Mar 31, 2025

after making the payment, your app still shows the minimum payment the same amount. which is incorrect. The minimum payment was supposed to be zero after the payment was already made. This caused multiple money losses and time losses trying to contact customer service and reverse the payment.

iOS

Apr 1, 2025

App needs work

you cannot change the classifications to designate what category your spend is anymore. Been non-functional for at least 4 months now. For example, a Venmo transfer is classified as home improvement. WHAT?!? Cannot change it because they cannot seem to make the editing function work.

Android

Apr 5, 2025

Fairly easy to navigate & neat appearance so I'd rate 5⭐ if it wasn't for the available balance that should show each time but doesn't. Most often, there's only the supposedly "Current" Balance, which is usually NOT current & should be called "Previous" Balance as it's quite misleading (maybe on purpose??) & doesn't reflect the actual balance so it's like flying blind when you're on a day to day basis & get stuck at the gas pump when the card is refused & you can't go to work or back home!‼️

First Citizens Mobile Banking - Product Description

First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 600 branches in 22 states. For more information, visit firstcitizens.com.

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

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