40
poor
first direct | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
41%
Android
30 Reports
30 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
43 Reports
43 Reports
User Feedback
59%
iOS
43 Reports
43 Reports
41%
Android
30 Reports
30 Reports
first direct - Latest Quality Issues
Android
Nov 8, 2024
Worst app ever used constantly freezing and locking me out, bored of ringing them to sort out
Android
Nov 9, 2024
Update all the time ! Terrible
Android
Nov 10, 2024
Cant access my account, currently showing 'service unavailable'
Android
Nov 13, 2024
Very poor. App crashes every time I use the back arrow rendering it very impractical. I notified FD techs of this 3 months ago. Their response was: we know about this issue and we're working on it.... I hoped the latest update would fix this bug - silly me. Come on FD sort it out!!! I've been a customer for 25 years but you're going to lose me if you don't fix this buggy app.
iOS
Nov 15, 2024
App crashes on start up since last two updates
Was a great app but since the last update it now crashes as soon as I try and open it.
Android
Nov 16, 2024
Barely works, looks like a "my first Todo list" app. Hard to trust it. Questioning if the rate is even worth it
Android
Nov 16, 2024
App has completely broken for me now - with no other easy way to bank, what am I expected to do here? Unbelievable.
Android
Nov 17, 2024
Cheque imaging simply doesn't work. Perfectly flat cheque on dark or light backgrounds not recognised... App thinks it's got a fold, or isn't the right size. Additionally, the app now doesn't work as the phone is rooted. Does it not occur to these people that using a web browser on a smartphone that's rooted is actually less secure than using the app? It's a pity to see FD just following this silly trend. The shop was actually wow good before this silliness.
Android
Nov 18, 2024
Worst app. ever. I was trying to sign in as a new customer but just going round in circles. I wish I'd read the reviews here first. Several telephone calls did not resolve. Does not deserve a star and I have uninstalled it. Consequently I have uninstalled it. Does direct line never read the reviews and resolve issues?
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived. At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party… Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler. From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way. So go on. Get yourself up to date. Update now >> • Free to use, but providers may charge for download and usage • Use in accordance with local laws and check charges if using abroad • Use in accordance with our App terms and conditions • Use in accordance with Apple terms and conditions • This app may be withdrawn at any time, but we’ll always keep you in the loop.
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