61
fair

first direct | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
43%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
38 Reports
User Feedback
57%
iOS
38 Reports
43%
Android
29 Reports
first direct - Latest Quality Issues
Android
Feb 21, 2025
App won't open at the moment. Reinstall didn't work. I'll amend this when fixed, but I'm unable to carry out some time sensitive transactions at present because of this.
Android
Feb 21, 2025
Will not install on S24 Ultra Android V14. Please update
Android
Feb 24, 2025
Crashed again now not working all day 23.2.25 i seriously are going to have to consider banking elsewhere
Android
Feb 27, 2025
Stuck on ID CHECK....won't even open camera Useless app
iOS
Feb 28, 2025
can't easily move money between FD accounts using the app.
not impressed as the app is a hassle compared to using a browser. cannot easily move funds... not worth downloading
iOS
Mar 1, 2025
can't easily move money between FD accounts using the app.
not impressed as the app is a hassle compared to using a browser. cannot easily move funds... not worth downloading This is the worst banking app i have ever downloaded. Payments are a complete hassle to make - try looking at how the Chase app works for some tips...
iOS
Mar 1, 2025
So clunky
Why is the site so clunky it's ridiculous that there are so many steps to transfer money between accounts
iOS
Mar 1, 2025
I won’t switch
Top notch 24/7 customer service unlink any other banking provider in the UK. App could do with a redesign though as the UI is a tad finicky.
Android
Mar 4, 2025
This App of this bank stole my money from my savings Account, over 2000 gbp! And refused to Return or even look for it. Stay away from these crooks !
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived.
 
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
 
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
 
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
 
So go on. Get yourself up to date. 

Update now >> 

• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.
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