fair

first direct | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

6 Points Past 30 Days

Category: Finance

Work at first direct? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at first direct? Unlock additional insights

Android unitQ Score

Android User Feedback

44%

Android
29 Reports

iOS unitQ Score

iOS User Feedback

56%

iOS
37 Reports

User Feedback

56%

iOS
37 Reports

44%

Android
29 Reports

first direct - Latest Quality Issues

Android

Feb 14, 2025

Can't install it, can't see my account

iOS

Feb 18, 2025

Chat service does not works with vpn

I had few times to connect with support of bank, it always threw error and later realised it is happening because of VPN. I recommend developers to fix it.

Android

Feb 19, 2025

Gobsmacked that the app is not compatible with Pixel tablet - the state of the art for android - supposedly because of a lack of camera autofocus. I assume that's for paying in cheques - which I never do! Why disable the entire app for that rarely used functionality? I now have to keep using a 6 year old tablet that no longer gets security updates to do banking. Utter madness. Sort it out.

iOS

Feb 19, 2025

Recommended???

Not very happy after recommending first direct my son just turned 18 earns a regular wage, tried to change to bank with FD as my daughter had and was declined when you call to ask for help man said no can't help and can't say why declined. Helpful- not.

Android

Feb 21, 2025

App won't open at the moment. Reinstall didn't work. I'll amend this when fixed, but I'm unable to carry out some time sensitive transactions at present because of this.

Android

Feb 21, 2025

Will not install on S24 Ultra Android V14. Please update

Android

Feb 24, 2025

Crashed again now not working all day 23.2.25 i seriously are going to have to consider banking elsewhere

Android

Feb 27, 2025

Stuck on ID CHECK....won't even open camera Useless app

iOS

Feb 28, 2025

can't easily move money between FD accounts using the app.

not impressed as the app is a hassle compared to using a browser. cannot easily move funds... not worth downloading

first direct - Product Description

Your everyday just got a whole lot easier. Even better banking has arrived.
 
At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party…
 
Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler.
 
From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way.
 
So go on. Get yourself up to date. 

Update now >> 

• Free to use, but providers may charge for download and usage
• Use in accordance with local laws and check charges if using abroad
• Use in accordance with our App terms and conditions
• Use in accordance with Apple terms and conditions
• This app may be withdrawn at any time, but we’ll always keep you in the loop.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners